Lead Pega Support Engineer- 5+yrs

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?
o   Immense exposure and learning
o   Excellent career growth
o   Company of highly passionate leaders and mentors
o   Ability to build things from scratch

Know more about MGS:
o   https://www.mizuhogroup.com/asia-pacific/mizuho-global-services           

Job Title: Lead Pega Support Engineer
Job Role:- combination of Pega support and development level 3
Location: Navi Mumbai -  Ghansoli
Experience:  5+ Years (Overall) / 3+ Years (Relevant)
Employment Type: Full-Time
Timing: 9.30 AM to 6.15 PM (IST)

Job Summary

• We are seeking a highly skilled and proactive Lead Pega Support Engineer to oversee the maintenance, support, and optimization of our Pega based applications. This role is critical in ensuring system stability, managing incident resolution, and driving continuous improvement across our Pega ecosystem. The ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business-critical workflows and collaborate across teams.
• Experience in PEGA Client Lifecycle Management (CLM) / Know Your Customer (KYC) frameworks is a strong advantage.

Required Skills & Qualifications
         Bachelor’s degree in Computer Science, Information Technology, or related fields
         Minimum 5+ years of overall experience and 3+ years in PEGA support as lead
         Strong understanding of PEGA PRPC architecture, Case Management, and Rule Resolution
         Experience in leading support team
         Experience in troubleshooting PEGA applications, logs, and performance issues
         Familiarity with incident management tools (e.g., ServiceNow, JIRA)
         Excellent communication and analytical skills
         PEGA CSA, CSSA certified.
         Exposure to PEGA Diagnostic Cloud and PEGA Deployment Manager
         Exposure to REST/SOAP integrations and external system troubleshooting

Good to Have
         Experience with PEGA CLM/KYC frameworks
         Knowledge of financial services domain and regulatory compliance

Address: - Mizuho Global Services India Pvt. Ltd,
                     11th Floor, Q2 Building Aurum Q Park, Gen 4/1,
                    Ttc, Thane Belapur Road, MIDC Industrial Area,
                    Ghansoli, Navi Mumbai- 400710.