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Lead II - Enterprise Solutions - Coupa Support Specialist

Lead II - Enterprise Solutions - Coupa Support Specialist

UST

7 - 9 years

5 Lacs

bengaluru thiruvananthapuram

Posted:1 day ago| Platform:

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Skills Required

analytical coding system administration erp systems technical support integration monitoring load high level design kanban sad enterprise support coupa communication skills crm rest erp configuring sap documentation pay netsuite system application procurement scrum agile soap

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Proficiency:

Independently analyse and develop applications in assigned area of responsibility on ERP/CRM systems. Design solutions under the supervision of an Architect along with managing a team

Outcomes:

Develop technical documents such as Functional Design Specifications Deployment documentation
Perform design document reviews peer code reviews and suggest code improvements
A single point of contact for the build and deployment issues and resolve them on time
Learn technology business/system domain and as recommended by the project/account
Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.
Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.
Identify the problem patterns and improve the technical design of the application/system
Optimize efficiency cost and quality.
A self-learner implementing new features released in relevant technology wherever possible.
Act creatively to develop applications and select appropriate technical options optimize application development maintenance and performance by employing design patterns and reusing proven solutions. Responsible for others' developmental activities
Interpret the application/feature/component design to develop the same in accordance with specifications.
Code debug test and document and communicates product/component/feature development stages.
Validate results with user representatives integrates and commissions the overall solution.
Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and improvements in business processes. complete sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc...
Influence and improve employee engagement within the project teams.
Set goals in NorthStar and timely. measure progress and update accordingly.

Measures of Outcomes:

Number of applicable technical/domain certifications completed
Adherence to process and standards (coding standards)
Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed
Average time taken for turnaround on production bugs
Adherence to schedule and timelines
Contribution to RFPs and estimations in ERP/CRM Practice
Number of Junior Leads who were guided and unskilled to lead a technical team.
Number of technical sessions conducted within practice for the benefit of peers and team members.

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Create and provide inputs for effort and size estimation and plan resources for projects.
Follow scrum ceremonies.

Design:

Contribute to creation of design (HLD
LLDSAD)/architecture for Applications/feature/Business Components

Configuration and Coding:

Define coding standards
templates and checklists. Perform code review of team members

Test:

Create and review unit test cases
scenarios and execution
Review test plan created by testing team
Provide clarifications to the testing team

Manage Defects:

Perform defect RCA and mitigation
Identify defect trends and take proactive measures to improve quality

Manage Project:

Manage delivery of modules and/or manage user stories

Documentation:

Create/review templates
checklistsguidelinesstandards for design/process/development
Create/review deliverable documents. Design documentation
test cases and results

Status Reporting:

Report status of tasks assigned
Comply with project related reporting standards and process

Manage knowledge:

Contribute project related documents
share pointlibrariesclient universities
Review the reusable documents created by the team

Release:

Execute and monitor release process

Interface with Customer:

Clarify requirements and provide guidance to development team
Present design options to customers
Implementation reviews with stakeholders.
Work closely with customer architects to finalize design

Domain relevance:

Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.
Learn more about the customer domain and identify opportunities to provide value additions to customers
Complete relevant domain certifications

Manage/Mentoring Team:

Set goals and provide feedback
Understand aspirations of team members and provide guidance
opportunitiesetc
Ensure team members are upskilled
Ensure team is engaged in project
Proactively identify risks and work to mitigate

Skill Examples:

Explain and communicate the design / development to the customer
Perform and evaluate test results against product specifications
Break down complex problems into logical components
Estimate effort time and resources required for developing / debugging features / components
Perform and evaluate test in the customer or target environment
Make quick decisions on technical/project related challenges
Manage a team mentor and handle people related issues in team
The ability to maintain high motivation levels and positive dynamics in the team.
Interface with other teams designers and other parallel practices
Set goals for self and team. Provide feedback for team members
Create and articulate impactful technical presentations
Follow high level of business etiquette in emails and other business communication
Drive conference calls with customers and answer customer questions
Proactively ask for and offer help
Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.
Build confidence with customers by meeting the deliverables on time with quality.
Estimate effort time and resources required for developing / debugging features / components

Knowledge Examples:

Functional and technical designing on various ERP/CRM cloud platform features and automations.
1. Thorough knowledge of coding best practices; understanding the limitations of coding
2. Experience using data loading tools.
3. Experience on production deployment and solving deployment errors.
4. Knowledge of Agile Methods - Scrum and Kanban.
5. Experience in integration with external systems using SOAP API REST API etc.
Additional Comments:

Role: Coupa Support Specialist We are seeking an experienced Coupa Support Specialist to provide functional and technical support for the Coupa Procurement Platform. The ideal candidate will have strong hands-on experience in Procure-to-Pay (P2P) operations, Coupa system administration, and integration monitoring with ERP systems such as NetSuite. The role involves troubleshooting, system configuration, vendor coordination, and ensuring end-to-end operational continuity. Key Responsibilities - Provide day-to-day functional and technical support for Coupa users, resolving incidents and service requests. - Administer and maintain Coupa configurations including approval workflows, user roles, and permissions. - Monitor and troubleshoot Coupa-SAP integration jobs, ensuring successful data synchronization for POs, invoices, suppliers, and payments. - Collaborate with IT and ERP teams to resolve integration or data flow issues between Coupa and SAP - Manage and support Coupa P2P operations -- requisitions, purchase orders, receipts, invoices, supplier enablement, and catalogs. - Coordinate with Coupa Support for escalation and resolution of platform issues. - Create and maintain support documentation, process flows, and configuration logs . - Participate in system upgrades, new feature deployment, and regression testing. - Identify recurring issues and recommend process or configuration improvements. Requirements - 5+ years of hands-on experience supporting and configuring Coupa applications (Procurement, Invoicing, Expenses, or Sourcing). - Strong understanding of Procure-to-Pay (P2P) business processes and workflows. - Proven experience in issue resolution, system administration, and configuration management. - Exposure to ERP integrations, preferably Coupa-SAP - Experience in supplier enablement, catalog management, and approval hierarchy setup. - Ability to interpret logs and resolve integration or transaction sync errors. - Strong analytical, documentation, and communication skills.

Required Skills

Coupa system admin,ERP Integration,Coupa-SAP

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