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Bajaj Allianz General Insurance Company Limited logo

Lead Extended Warranty Non Motor Claims

5 - 8 years

7 - 11 Lacs

Pune

Posted:3 months ago| Platform: Naukri logo

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Skills Required

team management tat skill development customer service channel sla claims adjudication auditing training monitoring distribution corrective action underwriting operations grievance management recruitment mis compliance leadership claims warranty processing sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

. Team Management Participate in recruitment process to identify the right talent within the function Guide and direct the team in efficiently achieving their targets Establish individual performance expectations and regularly review individual performance of the team. Identify and create development opportunities for team members to enhance functional knowledge 2. Non Motor Claims Management Implement Claims SOP within the team and ensure adherence of the same. Handle large claim data and work load distribution within the team based on claims volume Monitoring day to day claims activities and ensure claim settlement as per agreed TAT Guide and direct the team member in handling large claim data Implement reports/MIS for daily/weekly/monthly basis based on settled claims Participate/lead clients review meetings as and when required. 3. Audit and compliance management Coordinate with clients for conducting regular field audits, identify and highlight any gaps if noticed. Prepare audit reports and suggest corrective actions. Collaborate with cross-functional team including claim processing, underwriters, Re-insurance team, finance and operations to address and handle operational requirements. 4. Customer grievance management Ensure customer grievance to be addressed at topmost priority and resolve the same within the set TAT laid down by department/organization Resolve critical complaints by handholding the team member and interacting with stakeholders like clients/underwriter/channel etc. 5. Training and Skill Development Conduct periodic training sessions for claims team, CFU team and other stakeholders as the case may be. Study best practices adopted by competitors/TPAs and discuss the same with superiors Roles and Responsibilities 3

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Bajaj Allianz General Insurance Company Limited
Bajaj Allianz General Insurance Company Limited
www.bajajallianz.com/general-insurance

Insurance

Pune Maharastra

5001-10000 Employees

20 Jobs

    Key People

  • T. P. S. M. Srinivasan

    Managing Director & CEO

  • Jitendra D. Sadhwani

    Chief Financial Officer

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