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Lead Customer Success Manager - Cloud

Lead Customer Success Manager - Cloud

IBM

7 - 10 years

9 - 12 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

microsoft azure team leading gcp aws cloud computing upselling project management customer relationship program management product adoption otm client servicing mentoring customer retention cross selling customer focus saas csm retention crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Team Lead, your responsibilities will include.

Work allocation and management of day-to-day work of the team

On-time delivery of services with absolute best quality

Supporting and mentoring of the team

Be first point of escalation for your team members.

Setting goals, monitoring performance of team members, Quarterly Check-ins and annual appraisals

Providing necessary support to your reporting manager

Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.

As a CSM, your responsivities will include

Own a set of accounts and drive product adoption, renewal and expansion

Be a strategic advisor, establish and build strong customer relationships

Deliver value associated with customer investment in Apptio’s Cloudability Products

Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.

Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention

Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value theybring to the table

Required education Bachelor's Degree Required technical and professional expertise

Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI

Knowledge of the SaaS industry and software products

Excellent communication and relationship-building skills

Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings

Ability to prioritize and multitask in a fast-paced environment

7-10 years of industry experience

2-3 years of team leading/management experience (10–15 member team)

At least a 3-year college degree in associated field.

Preferred technical and professional experience

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Lead Customer Success Manager - Cloud