Customer Success Manager - Taqtics | Digitize Operations. Ensure Compliance. Drive Results. Customer Success Manager About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 100+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a B2B Account Manager, you will be responsible for nurturing and managing client relationships across all business levels from small businesses to large chains. Your focus will be to drive adoption, ensure client satisfaction, resolve issues proactively, and contribute to the continuous improvement of customer experience. Key Responsibilities: Manage a portfolio of business accounts, serving as the primary point of contact throughout the customer lifecycle. Understand client workflows and help them leverage the platform effectively to meet operational goals. Handle inbound queries through phone, email, and chat; provide timely and accurate responses. Troubleshoot product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution. Maintain internal systems with up-to-date client and issue-related information. Proactively monitor client engagement and satisfaction, intervening where necessary to retain and grow accounts. Communicate feature updates, gather client feedback, and advocate for client needs with Product and Engineering teams. Identify opportunities for upselling or cross-selling aligned with client requirements and product value. Qualifications: Graduate in any stream; Postgraduates and those with technical or engineering backgrounds preferred. 2 5 years of experience in B2B account management, ideally in a SaaS or workflow-focused product environment. Skills Required: Strong communication and interpersonal skills with a client-centric approach. Ability to manage multiple accounts and priorities effectively. Comfort with help desk software, CRM systems, and remote support tools. Analytical and problem-solving mindset, with attention to detail. Patience and professionalism when handling complex or escalated issues.
Enterprise Sales Manager - Taqtics | Digitize Operations. Ensure Compliance. Drive Results. Enterprise Sales Manager About Us Taqtics is an innovative B2B SaaS platform trusted by leading retail and QSR brands to simplify and optimize multi-location operations. Our solutions digitize store audits, SOP compliance, asset management, issue tracking, and visual merchandising enabling consistent execution, compliance, and scalable growth across networks. Role Overview As an Enterprise Sales Manager , you will own new business acquisition and the full enterprise sales cycle. You ll identify and engage high-value prospects, run consultative discovery, deliver compelling product demonstrations, and build executive relationships to drive measurable revenue growth. Key Responsibilities Identify, research, and prioritize enterprise accounts in retail and QSR. Generate and qualify pipeline via outbound prospecting, networking, and industry channels. Conduct discovery to align business challenges with Taqtics solutions and ROI. Deliver tailored product demos and value-led presentations to multi-stakeholder audiences. Navigate complex, multi-step enterprise sales cycles; manage stakeholders and consensus. Negotiate commercial terms and close new logo deals to achieve or exceed targets. Collaborate with marketing, pre-sales, and customer success for smooth onboarding and adoption. Maintain accurate forecasts, activity logs, and pipeline data in the CRM. Requirements 5+ years of successful B2B SaaS sales experience with enterprise accounts (retail/QSR preferred). Proven track record managing end-to-end sales cycles from prospecting to close. Exceptional communication, executive presence, and negotiation skills. Ability to translate technical capabilities into clear business outcomes and ROI. Proficiency with CRM tools for pipeline, forecasting, and account planning. Bachelor s degree required; MBA or postgraduate qualification is a plus. Preferred Attributes Comfort with high-velocity outbound motions (e.g., 60+ dials/contacts per day when needed). Strong business acumen around multi-location operations and compliance workflows. Self-driven, quota-oriented, and effective in fast-paced, collaborative environments. Why Join Taqtics Shape growth at a product-driven SaaS company transforming retail and QSR operations. Sell into top-tier enterprise accounts with clear, quantifiable value propositions. Partner with an experienced team focused on customer outcomes and long-term success. Modern tools, collaborative culture, and support to excel in your craft.
About the job 🌍 We’re Hiring: International Sales Manager 📍 Location: RT Nagar, Bangalore (Work From Office – 5 Days a Week) 🕐 Experience: 3–6 years in B2B SaaS Sales 🗣️ Language: Fluent, clear, and confident English communication ABOUT US: Taqtics is a leading B2B cloud-based platform offering a suite of SaaS products to help Retail and Restaurant brands optimize their daily store operations remotely. Trusted by 50+ global brands such as Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut, and Pizza Express across 19+ countries, Taqtics is driving operational excellence at scale. ABOUT THE ROLE We’re looking for an experienced and well-spoken International Sales Manager to join our growing team. In this role, you’ll drive outbound and inbound sales efforts in international markets, build strong client relationships, and close high-value B2B SaaS deals. You’ll play a critical role in taking our platform to global markets, working closely with the founders and growth teams. WHAT YOU'LL DO: Manage the end-to-end international sales cycle — from prospecting to closing Identify and engage decision-makers in retail and restaurant chains across global markets Run product demos and communicate our value proposition with clarity and confidence Build strong relationships with prospects and maintain a high-quality sales pipeline Work closely with the marketing and product teams to give feedback from the field Meet and exceed monthly/quarterly revenue targets WHAT WE'RE LOOKING FOR: · Proven experience (3–6 years) in B2B SaaS sales, ideally in international markets · Excellent spoken and written English communication — clarity, confidence, and professionalism are key · Strong understanding of solution selling and consultative sales approaches · Self-motivated, target-driven, and eager to make a global impact · Willingness to work from our Bangalore office (5 days a week) WHY JOIN US? Be part of a fast-growing SaaS company making waves in the global retail tech space Work directly with the founding team and shape our international sales strategy Competitive compensation and high-growth environment Open, collaborative culture with plenty of ownership and learning LOCATION: Bangalore, RT Nagar WORK SETUP: Work from Office (Monday – Friday 9AM-6PM)
Job description About Us: Taqtics is a B2B cloud-based platform that offers multiple SaaS products that help Retail & Restaurant brands manage and improve their daily store operations, remotely. Taqtics is used by 50+ brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut and Pizza Express across 19+ countries globally. Job Summary: As a B2B Account Manager, you will be responsible for nurturing and managing client relationships across all business levels—from small businesses to large chains. Your focus will be to drive adoption, ensure client satisfaction, resolve issues proactively, and contribute to the continuous improvement of customer experience. Key Responsibilities: · Manage a portfolio of business accounts, serving as the primary point of contact throughout the customer lifecycle. · Understand client workflows and help them leverage the platform effectively to meet operational goals. · Handle inbound queries through phone, email, and chat; provide timely and accurate responses. · Troubleshoot product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution. · Maintain internal systems with up-to-date client and issue-related information. · Proactively monitor client engagement and satisfaction, intervening where necessary to retain and grow accounts. · Communicate feature updates, gather client feedback, and advocate for client needs with Product and Engineering teams. · Identify opportunities for upselling or cross-selling aligned with client requirements and product value. Qualifications: · Graduate in any stream; Postgraduates and those with technical or engineering backgrounds preferred. · 2–5 years of experience in B2B account management, ideally in a SaaS or workflow-focused product environment.
You will be working as a B2B Account Manager at Taqtics, where you will play a crucial role in nurturing and managing client relationships across various business levels. Your primary responsibilities will include: - Managing a portfolio of business accounts and being the main point of contact throughout the customer lifecycle. - Understanding client workflows to help them effectively utilize the platform to achieve their operational goals. - Handling inbound queries through phone, email, and chat to provide timely and accurate responses. - Troubleshooting product issues by simulating scenarios, coordinating with internal teams, and ensuring timely resolution. - Maintaining internal systems with updated client and issue-related information. - Proactively monitoring client engagement and satisfaction to retain and grow accounts. - Communicating feature updates, gathering client feedback, and representing client needs to Product and Engineering teams. - Identifying opportunities for upselling or cross-selling that align with client requirements and product value. Qualifications required for this role include: - Graduation in any stream; Postgraduates and individuals with technical or engineering backgrounds are preferred. - Minimum of 2-5 years of experience in B2B account management, particularly in a SaaS or workflow-focused product environment. About Taqtics: Taqtics is a B2B cloud-based platform that provides various SaaS products to assist Retail & Restaurant brands in managing and enhancing their daily store operations remotely. The platform is utilized by renowned brands like Nike, FabIndia, Nykaa, Under Armour, KFC, Pizza Hut, and Pizza Express across 19+ countries worldwide.,