Role & responsibilities Set up and manage CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI). Automate infrastructure provisioning using tools like Terraform, Ansible, or CloudFormation. Monitor system health and performance using tools like Prometheus, Grafana, or CloudWatch. Ensure security, availability, and performance of cloud-based infrastructure (AWS/GCP/Azure). Collaborate with engineering teams to troubleshoot and resolve issues. Maintain scripts for system upgrades, backups, and configuration. Optimize cost and performance of cloud services.

Role & responsibilities Understand the company's product thoroughly its features, functionalities, and value proposition. Deliver engaging and informative product demos to clients, tailored to their needs. Act as a communication bridge between clients and the engineering team. Gather client feedback and relay it to the product and engineering teams for improvements. Assist in creating documentation, FAQs, and support materials to streamline client onboarding and usage. Coordinate with internal teams to ensure timely issue resolution and feature updates. Skills Required: Excellent communication and presentation skills. Strong grasp of technical concepts (training will be provided). Good coordination and follow-up abilities. Client-focused attitude and problem-solving mindset. Basic understanding of product lifecycle and SaaS tools (preferred, not mandatory).

Develop software with scalability, high availability, and reliability properties. Optimizing the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.). Mentoring and training the engineering community on complex technical issues. Developing new user-facing features. Ensuring best development practices and participating in code reviews. Optimizing application for maximum speed and scalability. Assuring that all user input is validated before submitting to back-end. Collaborating with other team members and stakeholders. Our Current Stack Backend: Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINX Plus. Frontend: Angular 5+ Ngrx/store 5. Infrastructure: Google cloud platform (App engine, Cloud SQL, Big Query, Pub Sub, Firebase Hosting), Scrapy Cloud, Pusher.io (web sockets), Getstream.io, File stack, Postmark app, AS2 Gateway, Google Cloud Endpoints Framework, MongoDB, Alogia, Memcached. Tools: Gitlab, Postman app, JIRA. What Makes you Eligible B.Tech / B.E the same role of almost 1-3 years Strong coding and design skills Sense of ownership and the zeal to build scalable applications Commitment to collaborative problem solving, sophisticated design, and quality product. Proficient understanding of web markup, including HTML5, CSS3, Java Script Good understanding of advanced JavaScript libraries and frameworks, such as AngularJS. Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus. Proficient understanding of cross-browser compatibility issues and ways to work around them. Proficient understanding of code versioning tools, such as Git / Mercurial / SVN Good understanding of SEO principles and ensuring that application will adhere to them Fair spoken and written English Flexibility - Things change around here. FAST! Other Inter-personal skills like self-motivation, persistency, patience and eagerness to learn and work independently.

Eshopbox is looking forward to hire a prolific and talented Customer Success Manager L-2 We will not be successful unless our customers are receiving massive value from our service As such, we need senior managers to drive success for our customers and ensure they reach their desired outcomes from the usage of far eye This role includes responsibilities (eg, adoption, advocacy, retention, etc) and outcomes (eg, renewals, scaling, etc) Wondering what your Responsibilities would be On board new customers/clients on the platform. Define and optimize customer journeys. Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience. Create company-wide customer feedback loop Help foster company-wide culture of Customer Success. Showcases newly released features and maximize the usage of relevant features. Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation. Identify up sell opportunities and ensure renewals. Schedule and complete monthly business reviews with the customers. Manage customer escalations with speed and urgency, mobilizing resources across the company as appropriate. What Makes you Eligible 3-5 years experience in Customer Success functions in B2B Ecommerce or SAAS companies (Preferable). Vast experience interacting and planning with C-level executives. An ability to understand business problems, thinks of solutions, and also effectively communicates the same. Experience of calculating Net Churn and Logo Churn. Analytical and Process Oriented mind set. Combined Background of client / brand onboarding and Customer Success experience. Exposure to Internet/Ecommerce sector. Excellent verbal and written communication skills.

Role & responsibilities Understand the company's product thoroughly its features, functionalities, and value proposition. Deliver engaging and informative product demos to clients, tailored to their needs. Act as a communication bridge between clients and the engineering team. Gather client feedback and relay it to the product and engineering teams for improvements. Assist in creating documentation, FAQs, and support materials to streamline client onboarding and usage. Coordinate with internal teams to ensure timely issue resolution and feature updates. Skills Required: Excellent communication and presentation skills. Strong grasp of technical concepts (training will be provided). Good coordination and follow-up abilities. Client-focused attitude and problem-solving mindset. Basic understanding of product lifecycle and SaaS tools (preferred, not mandatory).

Wondering what your responsibilities would be Writing documents like help articles, SOPs, and other documents that explain complex technical concepts in an easy-to-understand way. Ability to identify credible sources, analyze data, and present the information in a clear and concise manner. Work with subject matter experts to gather information about the products or processes that they are documenting. Editing and revising documents that have already been written by other team members or subject matter experts to ensure accuracy and consistency. Work closely with other teams to gather information, review documentation, and ensure that the documentation meets the needs of the audience. Managing the entire documentation process, from planning and research to writing and publishing. Responsible for ensuring that documentation is up-to-date and easily accessible to end-users. Ensuring that technical support specialists have the necessary tools and resources to do their jobs effectively. Maintaining and reporting on key performance indicators (KPIs) related to support operations. What makes you eligible Very good verbal and written communication Good knowledge of grammar and sentence formation Engineering background shall be preferred Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related operations would be a plus point

Acommitted Product Manager who is motivated enough to combine his analytical, communication and managerial skills in order to administer our customers in the best possible manner The product manager would be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and support teams to ensure revenue and customer satisfaction Wondering what your Responsibilities would be Responsible for the full product lifecycle, from writing specifications, working across multidisciplinary teams: design, art, and engineering to launch core features within our existing and new products. Manage the planning, scoping, execution and delivery across multiple projects. Overviewing the technical implementation of product development. Defining the product architecture, modules, interfaces, and data for a system to satisfy specified requirements. Exhibit sound product discernment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business goals. Expected to provide valuable input into business cases based on in-depth data analysis and demonstrate how that analysis impacts key product metrics. Run prioritization and trade-offs among customer experience, technical constraints and business drivers. Expected to develop a deep understanding of our users: their problems, their needs, their desires. Creating product design prototypes. Writing and building rich content/user manuals help guides and documents. Leading and interacting with cross-functional teams, including product design and engineering. What Makes you Eligible Excellent balance of organization and people skills, project management, and a thirst for the new . Technical Background with 1+ years experience in the software industry, in roles relevant to project/ program management. Experience in working with software development with scrum methodology and Agile framework. Work experience on the internet / eCommerce industry is preferred. Good exposure to SaaS based tools. Quick grasping and self-learning skills. Excellent communication and teamwork skills

Wondering what your Responsibilities would be Handling Marketplaces and managing online business for various ecommerce channels. Managing marketplace settlements by maintaining daily records generated from Marketplace. Preparing Daily/Weekly Monthly MIS reports of orders and returns. Generating and distributing management reports in an accurate and timely manner. Providing strong reporting and analytical information support to the management team. Managing website refunds. Managing website Collections and generate the MIS reports for the same. Analyzing Data and Publishing Reports What Makes you Eligible Relevant experience of 1-2 years as an operations executive/ ecommerce executive or corresponding profiles. Good interpersonal, Analytical skills. Good Communication skills - verbal and written. Operational Excellence and Problem Solving. Proficient in MS Excel- VLOOKUP, HLOOKUP, Pivot Table, Macros, Formulas and commands. Great attention to detail. Excellent Organizational skills. Bachelor s degree.

Eshopbox is looking forward to onboard a committed Product Manager who is motivated enough to combine his analytical, communication and managerial skills in order to administer our customers in the best possible manner The product manager would be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and support teams to ensure revenue and customer satisfaction Wondering what your Responsibilities would be Responsible for the full product lifecycle, from writing specifications, working across multidisciplinary teams: design, art, and engineering to launch core features within our existing and new products. Manage the planning, scoping, execution and delivery across multiple projects Overviewing the technical implementation of product development. Defining the product architecture, modules, interfaces, and data for a system to satisfy specified requirements. Exhibit sound product discernment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business goals. Expected to provide valuable input into business cases based on in-depth data analysis and demonstrate how that analysis impacts key product metrics. Run prioritization and trade-offs among customer experience, technical constraints and business drivers. Expected to develop a deep understanding of our users: their problems, their needs, their desires. Creating product design prototypes. Writing and building rich content/user manuals help guides and documents. Leading and interacting with cross-functional teams, including product design and engineering. What Makes you Eligible Excellent balance of organization and people skills, project management, and a thirst for the new . Technical Background with 2+ years experience in the Saas/ logistics industry, in roles relevant to product management. Experience in working with software development with scrum methodology and Agile framework. Work experience on the internet / eCommerce industry is preferred. Good exposure to SaaS based tools. Quick grasping and self-learning skills. Excellent communication and teamwork skills.

Good Knowledge of Ecommerce Platform. (Mandate) Tracking the product and information flow in the reverse supply chain across different echelons. Maintaining the service levels and KPI used in Reverse Supply chain Processes Communicating effectively with different supply chain partners to maintain visibility over processes Claims Raising Tickets on different channels (Flipkart, Myntra, Nykaa etc.) regarding discrepancies in the Ecommerce Return process Maintaining Master Data Records for the sub-processes of Reverse Supply Chain Analyzing Data and Publishing Reports Generating and distributing management reports in an accurate and timely manner. What Makes you Eligible Holds a Bachelor's / Master's Degree in Business / Supply Chain / Operations or any other related discipline Should have an Experience of 6 months - 4 years in MIS maintenance/Data analysis (Ecommerce / Supply Chain Experience will be preferred) Should be proficient in Microsoft Excel (basic and advanced excel) Should possess good Communication Skills Flexibility - Things change around here. FAST Other Inter-personal skills like self-motivation, persistency, patience and eagerness to learn and work independently.

Role & responsibilities Set up and manage CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI). Automate infrastructure provisioning using tools like Terraform, Ansible, or CloudFormation. Monitor system health and performance using tools like Prometheus, Grafana, or CloudWatch. Ensure security, availability, and performance of cloud-based infrastructure (AWS/GCP/Azure). Collaborate with engineering teams to troubleshoot and resolve issues. Maintain scripts for system upgrades, backups, and configuration. Optimize cost and performance of cloud services.

Oversees operational systems, processes, and resources while looking for opportunities of improvement or revision. Anticipates and tracks operational and tactical risks and provides strategic solutions. Works with field ops teams to help set and meet daily and quarterly goals. Plays a significant role in long-term planning, leading projects, and implementing change control processes. Works closely with an Ops leader on other special planning and departmental projects. Oversees and reports weekly, monthly, quarterly, and annual metrics. Identifies trends and assess opportunities to improve processes and execution with respect to defined SOPs. Collaborates with other back-office team members to ensure seamless process execution, reinforce positive morale, and uphold company values. Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate levels when required. Assesses a variety of situations and provides clarity to team and stakeholders. Establishes and maintains credible, professional relationships with internal business lines, and external vendors. Solicits and responds to feedback while gaining commitment and support. Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met. Stays up to date on process SOP, trends, and technology. Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory based best practices. Addressing operational concerns and issues, monitoring overall customer satisfaction. Developing and implementing operational procedures and policies. Excellent interpersonal communication and organizing skills to coordinate project activities. Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings. Analytics and problem-solving skills What Makes you Eligible Relevant experience of 3-5 years as an operations executive/ ecommerce executive or corresponding profiles Good interpersonal, Analytical skills Good Communication skills - verbal and written Operational Excellence and Problem Solving Proficient in MS Excel- Vlookup, Hlookup, Pivot Table, Formulas and commands Great attention to detail. Excellent Organizational skills. Bachelor s degree