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Customer Success Manager L-2

3 - 5 years

3 - 5 Lacs

Gurgaon / Gurugram Haryana India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

LoopB2B Analytical e-commerce Customer Experience Management

Work Mode

On-site

Job Type

Full Time

Job Description

Eshopbox is looking forward to hire a prolific and talented Customer Success Manager L-2 We will not be successful unless our customers are receiving massive value from our service As such, we need senior managers to drive success for our customers and ensure they reach their desired outcomes from the usage of far eye This role includes responsibilities (eg, adoption, advocacy, retention, etc) and outcomes (eg, renewals, scaling, etc) Wondering what your Responsibilities would be On board new customers/clients on the platform. Define and optimize customer journeys. Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and others, to improve the customer experience. Create company-wide customer feedback loop Help foster company-wide culture of Customer Success. Showcases newly released features and maximize the usage of relevant features. Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation. Identify up sell opportunities and ensure renewals. Schedule and complete monthly business reviews with the customers. Manage customer escalations with speed and urgency, mobilizing resources across the company as appropriate. What Makes you Eligible 3-5 years experience in Customer Success functions in B2B Ecommerce or SAAS companies (Preferable). Vast experience interacting and planning with C-level executives. An ability to understand business problems, thinks of solutions, and also effectively communicates the same. Experience of calculating Net Churn and Logo Churn. Analytical and Process Oriented mind set. Combined Background of client / brand onboarding and Customer Success experience. Exposure to Internet/Ecommerce sector. Excellent verbal and written communication skills.

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Eshopbox Ecommerce
Eshopbox Ecommerce
eshopbox.com

Truck Transportation

Gurgaon Haryana

51-200 Employees

12 Jobs

    Key People

  • Bhanu Reddy

    Co-Founder & CEO

  • Kartik Ghosh

    Co-Founder & CTO

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