Customer Support Executive

Stryde Consulting Services

1 - 3 years

3 - 5 Lacs

hyderabad telangana india

Posted:4 hours ago| Platform: Foundit logo

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Skills Required

crm software technical support troubleshooting customer engagement problem solving data analysis communication skills time management product knowledge multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and will be responsible for providing exceptional support to our customers. The role requires strong communication skills and a customer-first attitude.

Responsibilities

Respond to customer inquiries chat in a timely manner.
Provide accurate information to customers about products and services.
Resolve customer issues and complaints effectively and efficiently.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve customer service processes.
Assist in the development of customer service policies and procedures.

Skills and Qualifications

1-3 years of experience in customer service or support roles.
Excellent verbal and written communication skills in English and local languages.
Strong problem-solving skills and the ability to think critically.
Proficient in using customer support software and tools.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Empathy and patience when dealing with customers.
Basic knowledge of CRM systems and customer service best practices.

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