Assistant Manager Customer Support

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Position Overview:

As the Assistant Manager of Customer Support, you will play a crucial role in ensuring the highest level of customer satisfaction by resolving the clients queries within specified times. The ideal candidate will have a strong background in customer service and a deep understanding of the stock market.

Broader Role / Direct Responsibilities:

• Handling the daily operations of the customer support team to ensure prompt and effective resolution of customer inquiries and issues received through emails and phone calls.
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Capable of resolving escalated queries
• Hands on experience of handling SEBI/Exchange related queries/inspection/audit
• Continuously evaluate and optimize customer support processes to improve efficiency and effectiveness
• Coordinating with internal teams to ensure timely and accurate responses to client inquiries, requests, and complaints.
• Collaborate with cross-functional teams to implement improvements and ensure seamless communication
• MIS Reporting

Qualifications & Skills Required :

•Bachelors degree in business, Finance, or a related field/Postgraduate (MBA in Finance is preferable)

•Minimum of 3-5 years of experience of working with a SEBI registered intermediary such as, Stock Broker, Investment Advisor, Portfolio Manager Service

•NISM Certification (Series XA and XB) is preferred

•Excellent organizational and time-management skills

•Strong analytical and problem-solving skills

•Ability to work Individually and in a team environment