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Delhivery
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Assistant Manager Customer Support

Assistant Manager Customer Support

Delhivery

0 years

0 Lacs

north goa goa india

Posted:18 hours ago| Platform:

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Skills Required

support improvisation connect drive communication service excel logistics

Work Mode

On-site

Job Type

Full Time

Job Description

Designation - Manager

Job Profile

To handle and manage the Client Experience & business

Responsible for managing a team of 8-10 team members who are handling the High Volume SME/D2C clients and ensuring they deliver High Performance and meet their KRA’s
Study Existing Processes/SOP’s for improvisation & Set Up New processes based on client/operations problem statements
Innovate solutions & mechanisms that solve customer problems
Connect and maintain relationships with Clients for feedback/Suggestions, understand their pain points to deliver customized solutions and to enhance client experience
Regular business review with the clients and focusing on value growth areas for the Business.
Coordinate with various stakeholders, Handle Escalations, prepare RCA, and work on permanent solutions
Drive Continuous Improvements in process, productivity, quality & cost structures

Skills

- Excellent Communication skills

- Experience in Customer Service Management

- High level of analytical ability to identify and solve problems

- Experience in People Management

- Proficiency in Ms Excel, PowerPoint

- Good to have logistics Experience

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