Lead cleaning excellence

About ISS:

ISS is a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.

The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries across Europe, Asia, North America, Latin America and Pacific. ISS, today, is the world’s fourth largest private employer serving thousands of both public and private sector customers.

ISS India has been operating since 2005 and has grown to over 44,000 employees. With over 1,000+ clients, managing 180 million square feet of blue-chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.

ISS India has been ranked 6th amongst India’s Best Companies to work for 2022 by The Great Place to Work Institute. ISS India is also honored for the 2nd year in a row for its High-Trust High-Performance culture by The Great Place to Work Institute. Know more about ISS on http://www.in.issworld.com/

Job Responsibilities:

The Head of Housekeeping and Cleaning Excellence is responsible for developing, implementing, and overseeing all housekeeping and sanitation operations across a large corporate campus. This role involves managing a substantial team, ensuring impeccable standards of cleanliness, hygiene, and organization throughout a high-traffic office environment that includes thousands of workstations, common areas, and specialized facilities. The ideal candidate will be a strategic and experienced leader with a deep understanding of modern cleaning technologies, environmental health and safety (EHS) regulations, and team management.

Key Responsibilities

Strategic Planning and Management

• Develop and execute a comprehensive, data-driven strategy for housekeeping services that aligns with overall corporate objectives.
• Establish performance metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
• Oversee the budget for the housekeeping department, including labor costs, equipment procurement, and supply management.
• Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.

Operational Excellence and Quality Assurance

• Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
• Conduct regular, documented inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
• Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.
• Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.

Team Leadership and Development

• Lead and manage a large team of housekeeping staff, supervisors, and vendors, fostering a culture of accountability and high performance.
• Develop and deliver robust training programs covering best practices, safety protocols, use of chemicals (COSHH), and customer service.
• Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
• Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.

Health, Safety, and Compliance

• Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
• Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.
• Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
• Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.

Stakeholder and Vendor Management

• Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
• Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support company events.
• Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.

Required Qualifications

• Bachelor’s degree in Facility Management, Hospitality Management, Business Administration, or a related field.
• 10+ years of experience in housekeeping or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
• Proven experience managing budgets, vendors, and large, diverse teams.
• Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.
• Expertise in health, safety, and sanitation regulations and compliance.