Job
Description
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: Lead AWS Cloud Support Engineer Experience: 8-10 Years Location: Hyderabad/Bengaluru (Work from Office – SODC) Work Timings: 24*7 Rotational shifts Leadership & Strategic Responsibilities: Lead and mentor AWS cloud support teams, ensuring efficient issue resolution and best practices adherence. Define, implement, and continuously refine cloud operations strategy to improve system reliability and performance. Act as the primary escalation point for high-impact incidents, ensuring rapid resolution and minimal downtime. Collaborate with senior management to align AWS infrastructure strategies with business goals. Develop training plans and knowledge-sharing sessions to upskill the team on AWS best practices, automation, and security. Establish and maintain strong governance processes to enforce cloud security and compliance policies. Ensure proper documentation of cloud environments, standard operating procedures (SOPs), and best practices. Drive innovation by exploring new AWS services and technologies to enhance cloud operations. Technical & Operational Responsibilities: Oversee the design, deployment, and optimization of AWS cloud infrastructure, ensuring high availability and scalability. Implement and enforce AWS security policies, IAM configurations, and network access controls. Lead automation and DevOps initiatives, leveraging tools such as Terraform, Ansible, Kubernetes, and CI/CD pipelines. Manage cloud monitoring, logging, and incident response using AWS CloudWatch, Splunk, and Datadog. Collaborate with development, DevOps, and security teams to ensure AWS best practices are followed. Ensure cost optimization and budget control for cloud resources, identifying opportunities for cost savings. Provide guidance on AWS architecture, infrastructure scaling, and performance tuning. Required Skills & Qualifications: Strong leadership experience, with a proven track record of managing and mentoring cloud support teams. Extensive hands-on experience with AWS cloud operations, including infrastructure management, networking, and security. Expertise in AWS services such as EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Deep understanding of AWS networking principles, including VPC, security groups, ACLs, and IAM policies. Experience in incident management, including root cause analysis and post-mortem documentation. Strong knowledge of AWS best practices, governance, and compliance standards. Proficiency in monitoring tools such as AWS CloudWatch, Splunk, and Datadog. Hands-on experience in automation and infrastructure-as-code (IaC) using Terraform, Ansible, and Kubernetes. Strong understanding of CI/CD pipelines, DevOps methodologies, and cloud security principles. Excellent problem-solving, analytical thinking, and decision-making skills. Ability to work effectively in a multi-cultural team environment. Fluent in English, both written and spoken. Bachelor's degree in Computer Science, Information Technology, or related field. Preferred Qualifications: AWS Professional or Specialty certifications (e.g., AWS Certified Solutions Architect – Professional, AWS DevOps Engineer – Professional). Experience in managing multi-cloud environments (Azure, GCP) is a plus. Advanced scripting skills in Python, Shell, or PowerShell for automation. Show more Show less
