Position Title: VMware vRA Administrator Location: Hyderabad Experience: 10+ Yrs. Shift timings: 24/7 Rotational Job Summary: We are seeking a highly skilled and detail-oriented vRA Administrator to manage, configure, and optimize our VMware vRealize Automation (vRA) environment. The ideal candidate will possess strong expertise in VMware technologies, cloud automation, and infrastructure as code (IaC) principles to support and improve IT workflows and services . Key Responsibilities (Requirements): Administration and Maintenance: Configure, maintain, and troubleshoot the VMware vRealize Automation platform and related components, including vRealize Orchestrator (vRO), vSphere, and NSX. Monitor and optimize the vRA infrastructure to ensure high availability, performance, and scalability. Should be able to manage the vRA based issues end to end and document every detail for smooth operations. Automation and Workflow Development: Design, implement, and maintain automated workflows and blueprints using vRA and vRO. Create and manage service catalog items, approval policies, and governance rules. Integration and Customization: Integrate vRA with third-party systems (e.g., ServiceNow, Ansible, Puppet, Terraform). Develop custom scripts (e.g., PowerShell, Python) to enhance automation and integration capabilities. Support and Troubleshooting: Provide technical support for issues related to vRA, vRO, and associated VMware products. Collaborate with other teams to resolve incidents and implement changes. Documentation and Training: Create and maintain technical documentation, including architecture designs, operational procedures, and workflows. Provide training and knowledge sharing to team members and end-users. Desired Qualifications & Skills: Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). Proven experience with VMware vRealize Automation (vRA) and vRealize Orchestrator (vRO). Strong expertise in VMware vSphere, NSX, and other virtualization technologies. Proficiency in scripting languages such as PowerShell, Python, or JavaScript. Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid cloud management. Experience with IT automation tools like Ansible, Terraform, or Puppet. Solid understanding of networking, storage, and server infrastructure concepts. Preferred Qualifications: VMware Certified Professional (VCP) or other relevant certifications. Experience with ServiceNow or similar ITSM platforms. Knowledge of DevOps principles and CI/CD pipelines. Experience with REST APIs for integration and automation. Key Skills: Cloud automation and orchestration. Virtualization technologies (VMware ecosystem). Problem-solving and analytical skills. Communication and collaboration abilities. Attention to detail and a proactive approach. Education: Any bachelor’s degree/ PG/MBA.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: Customer Support Analyst - French Location: Hyderabad Position: Full Time Required Experience: 2+years Job Summary: We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and provide guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the goal of improving patient care. Role and Responsibilities: Fields incoming calls from US customers regarding orders for products. - must be able to handle the conversation in both English & French. Achieves SLA targets and call metrics to ensure high customer satisfaction. Understands order entry and processing procedures. Takes full accountability for customer satisfaction with a highly professional personality and demeanor. Desired Skills: 2-4 years Customer Service experience in a high-volume contact center environment. Types 40+ WPM. Tech Savvy: typing, navigating through multiple applications while engaging with the customer. Strong written and verbal communication skills. Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers. Proficiency in Windows, Excel, Word, and Ticketing Systems. Familiarity with SAP, Sales Force preferred. Medical device experience preferred. Education & Certifications: Bachelor's degree in any discipline. Show more Show less

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world. Position Title: Sr. MERN Engineer Required Experience : 5- 8yrs Job Location: Hyderabad / Indore Shift : 12:00 pm - 9:00 pm IST Job Description (Job Summary/Roles & Responsibilities) Design, develop, and maintain scalable web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). Architect and optimize backend APIs for high performance and security. Develop responsive front-end components using React.js with modern UI frameworks. Collaborate with UI/UX designers, product managers, and stakeholders to ensure seamless user experiences. Implement authentication and authorization solutions (OAuth, JWT, etc.). Work with databases (MongoDB, PostgreSQL) for efficient data management. Write unit and integration tests to ensure code quality and reliability. Optimize application performance and handle scalability challenges. Troubleshoot, debug, and enhance existing applications. Mentor junior developers and contribute to code reviews and best practices. Stay updated with the latest trends in MERN stack development and emerging technologies. Mandatory Skills 5+ years of professional experience in full-stack development. Strong proficiency in MongoDB, Express.js, React.js, and Node.js. Experience with RESTful APIs, GraphQL, and microservices architecture. Hands-on experience with Redux, Hooks, Context API, or other state management tools. Experience with CI/CD pipelines, DevOps practices, and Git workflows. Strong understanding of security best practices for web applications. Knowledge of cloud platforms like AWS, Azure. Excellent problem-solving and debugging skills. Ability to work in agile development environments (Scrum, Kanban). Strong written and verbal communication skills. Desired Skills Degree plus related IT field work experience. Proven communication skills (written and verbal) in working with management, clients, and technological experts. Microsoft Office applications, specifically Word, Excel, Visio, Outlook, JIRA and Confluence Experience with Insurance Industry is a huge plus. Education & Certifications: BE/ BTech / BSC

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world. Position Title: Sr. Software Engineer ( GenAI, Node, Python ) Required Experience : 4- 6 yrs Job Location: Hyderabad / Indore Shift : 12:30 pm - 9:30 pm IST Job Description (Job Summary/Roles & Responsibilities) Design, develop, and maintain scalable backend systems using Node.js and Python. Integrate Generative AI technologies into applications to solve real-world problems and enhance user experiences. Collaborate with cross-functional teams including product managers, data scientists, and UX designers to deliver high-quality solutions. Optimize performance, ensure security compliance, and debug production issues in large-scale distributed systems. Keep up-to-date with emerging trends in Generative AI and backend development to propose and implement innovative ideas. Mentor junior engineers and contribute to a culture of technical excellence within the team. Mandatory Skills 4–6 years of professional software engineering experience. Strong proficiency in Node.js and Python with a proven track record of delivering production-grade applications. Practical experience working with Generative AI frameworks and models (e.g., OpenAI GPT, Hugging Face, or similar). Familiarity with cloud platforms like AWS, Azure, or GCP. Strong knowledge of API development, microservices architecture, and RESTful principles. Excellent problem-solving skills and ability to write clean, efficient, and well-documented code. Strong communication and collaboration skills. Strong understanding of TypeScript and its core principles. Proficiency in designing and implementing RESTful APIs. Knowledge of Node.js and its ecosystem. Familiarity with databases, including Postgres. Knowledge of server-side caching mechanisms. Desired Skills Experience with containerization and orchestration tools (e.g., Docker, Kubernetes). Familiarity with CI/CD pipelines and DevOps practices. Knowledge of databases (SQL and NoSQL) and data processing pipelines. Prior involvement in Generative AI projects or applications in production. Education & Certifications: BE/ BTech / MCA Job Schedule

Position Title: Principal C++ .Net Engineer Required Experience: 9 to 12 years Job Location: Indore or Hyderabad WFH/ Hybrid/WFO: Hybrid (Work from office 3 to 4 days a week) Job Description (Job Summary/Roles & Responsibilities) Candidate will be responsible for maintaining and developing a legacy C++ & C# .NET Framework application. In depth SQL experience and knowledge required General Duties & Responsibilities Design, develop, and optimize stored procedures, functions, views, and scripts for SQL Server Implement and manage database indexing and partitioning strategies to enhance performance Monitor and troubleshoot SQL Server performance issues, including query optimization and deadlock resolution. Work with product team to review existing or new stored procedures and provide feedback Collaborate with onshore and offshore developers to create and maintain product features Provide technical leadership and guidance to less experienced or less knowledgeable members of the team Participate in code reviews and contribute to team knowledge sharing Write clean, maintainable, and efficient code that adheres to best practices Troubleshoot and debug existing applications to resolve issues promptly. Participate in daily stand-ups, sprint planning sessions, and other scrum ceremonies Perform additional duties as assigned Requirements 9+ years of experience develop and maintain a legacy Windows desktop application using C++/MFC, C# .NET Framework 4.7.2 Primary skills (required): SQL Server - Extensive knowledge and experience C# .NET Framework (Expert) Windows C++/MFC Secondary skills WPF .NET Core SQL database projects

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world. Position Title: Sr. Node Developer Required Experience : 6- 9 yrs Job Location: Hyderabad / Indore Shift : 12:30 pm - 9:30 pm Job Description (Job Summary/Roles & Responsibilities) 'We are looking for an experienced Node.js Developer to join our team and contribute to the design, development, and optimization of scalable backend services. The ideal candidate will have deep expertise in Node.js, JavaScript, and backend architecture, with a strong ability to collaborate across teams to build high-performance applications. 6-9 years of hands-on experience in Node.js development. Proficiency in JavaScript, TypeScript, and asynchronous programming concepts. Strong experience in API development using REST and GraphQL. Expertise in database design and optimization with MongoDB, PostgreSQL, or MySQL. Experience with Docker, Kubernetes, and CI/CD pipelines for deployment automation. Knowledge of authentication and authorization mechanisms (OAuth, JWT). Familiarity with serverless architectures and cloud platforms like AWS Lambda. Strong problem-solving skills and ability to work in an Agile environment. Excellent communication skills and the ability to mentor junior developers. Mandatory Skills Key Responsibilities: Develop, optimize, and maintain server-side applications using Node.js. Design RESTful and GraphQL APIs for seamless integration with frontend applications. Implement microservices architecture and improve application scalability. Work with databases such as MongoDB, PostgreSQL, or MySQL for efficient data management. Collaborate with frontend developers, DevOps, and product teams to enhance performance. Ensure security and data protection best practices in backend development. Optimize applications for performance and scalability in cloud-based environments like AWS or Azure. Conduct code reviews, unit testing, and debugging to ensure high-quality output. Stay updated with the latest trends in backend development and Node.js frameworks like Express.js or NestJS. Desired Skills Experience with message queues (Kafka, RabbitMQ). Knowledge of performance monitoring tools like Prometheus, Grafana. Exposure to DevOps practices and automation tools. Education & Certifications: BE/ BTech / MCA

Job Description (Job Summary/Roles & Responsibilities) We are actively looking for a highly competent IT Business Analysis Specialist to support our team with the below roles and responsibilities. Install, configure, and maintain SQL Server instances (2014/2016/2019/2022) Monitor and optimize performance using tools like SQL Profiler, Extended Events, and Query Store Plan and implement backup/recovery strategies using native tools or third-party solutions Manage database security, roles, and permissions in alignment with audit requirements Support high availability solutions (Always On Availability Groups, Failover Clustering) Perform regular maintenance activities including patching and indexing Collaborate with development teams to support database design, query optimization, and deployments Maintain documentation for configuration, processes, and troubleshooting Participate in disaster recovery planning and testing Requirements: 8+ Years of relevant experience in any domain preferably Health Domain. Extensive hands-on experience with SQL Server (2014 and above) Strong knowledge of T-SQL, indexing, query tuning, and execution plans Experience with SQL Server Agent jobs, SSIS, SSRS, and automated monitoring Proficiency in performance tuning and resolving deadlocks and blocking issues Familiarity with PowerShell or scripting for automation Strong understanding of backup and disaster recovery best practices Excellent analytical and problem-solving skills Desired Skills: Oracle Certified Professional (OCP) certification Experience with Oracle Cloud (OCI) or AWS RDS for Oracle Exposure to Goldengate or other replication technologies Experience supporting large-scale, mission-critical systems Education & Certifications: B.Tech/M.Tech/MCA

Job Description (Job Summary/Roles & Responsibilities) Design, develop, and maintain scalable web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). Architect and optimize backend APIs for high performance and security. Develop responsive front-end components using React.js with modern UI frameworks. Collaborate with UI/UX designers, product managers, and stakeholders to ensure seamless user experiences. Implement authentication and authorization solutions (OAuth, JWT, etc.). Work with databases (MongoDB, PostgreSQL) for efficient data management. Write unit and integration tests to ensure code quality and reliability. Optimize application performance and handle scalability challenges. Troubleshoot, debug, and enhance existing applications. Mentor junior developers and contribute to code reviews and best practices. Stay updated with the latest trends in MERN stack development and emerging technologies. Mandatory Skills 5-8 years of professional experience in full-stack development. Strong expertise in React.js and JavaScript (ES6+). Experience with Redux, React Hooks, and Context API. Proficiency in HTML5, CSS3, and styled-components. Hands-on experience with build tools like Webpack, Babel, and npm/yarn. Understanding of CI/CD pipelines and Agile development methodologies. Experience with testing frameworks such as Jest, Cypress, or React Testing Library. Strong proficiency in MongoDB, Express.js, React.js, and Node.js. Experience with RESTful APIs, GraphQL, and microservices architecture. Hands-on experience with Redux, Hooks, Context API, or other state management tools. Experience with CI/CD pipelines, DevOps practices, and Git workflows. Strong understanding of security best practices for web applications. Knowledge of cloud platforms like AWS, Azure. Excellent problem-solving and debugging skills. Ability to work in agile development environments (Scrum, Kanban). Knowledge of server-side rendering (Next.js). Familiarity with TypeScript. Experience with cloud platforms like AWS or Azure. Contributions to open source React projects or tech community involvement. Strong written and verbal communication skills. Desired Skills Degree plus related IT field work experience. Proven communication skills (written and verbal) in working with management, clients, and technological experts. Microsoft Office applications, specifically Word, Excel, Visio, Outlook, JIRA and Confluence Experience with Insurance Industry is a huge plus. Education & Certifications: BE/ BTech / BSC

Job Title : Systems Support Associate (Service Desk) Location : Hyderabad/Indore Position : Full Time Work Mode : Work from Office Required Experience : 3-5 years Timings : Night shift with rotational week Offs Job Summary: We are looking for a Systems Support Associate on the Enterprise Service Des.. In this role, you will act as the first point of contact responsible for providing level one remote customer support, respond to incoming calls/emails/chats and ITSM Tickets and provide resolution for Tier 1 issues. Scope includes technical support of desktop / laptop computers, applications, mobile phones, ancillary computer hardware, and printers. Responsible for basic account administration to address access issues for applications. This role will require flexibility to work designated hours based on business requirements at various company sites. Provide support for small projects that are limited in scope. Roles and Responsibilities: Provide first level Call Centre support. Answer calls in a professional, courteous, and helpful manner following standard operating procedures. Receive and respond to incoming calls, IM chats, and/or e-mails regarding PC and/or hardware problems. Perform remote analysis, diagnosis of technology related problems. Analyst will provide resolution when possible or escalation when required. Follow all security guidelines and comply with all components of our privacy and security policies. Maintain up-to-date knowledge of business continuity and disaster recovery plans to ensure correct response in time of crisis. Accurately document all incidents and request in the incident management system. All quality and regulatory procedures and documentation requirements must be followed. Document end user identification information, including name, department, contact information, and nature of issue or request. Build rapport and elicit problem details from Service Desk customers. Prioritize and schedule workload to reduce resolution time for issue or requests. Resolve all routine problems, escalating only most serious issues to the senior Analysts or Level 2 support. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Performs related duties as assigned by supervisor. Requirement: • 2-3 years experience in helpdesk environment supporting both hardware and software Experience with Windows 10, Office 365, and knowledge of Active Directory, and ITSM Ticketing Systems. Experience using Automatic Call Distribution (ACD) systems. InContact Contact Centre experience is a plus. Experience supporting desktops, laptops, and mobile devices Certification in ITIL or HDI is a bonus Experience working remotely and, in a team-oriented, collaborative environment. Home internet connection speed better that 50 Mbps. Ability to hardwire Ethernet connection to ISP Router. Desired Skills: Knowledgeable and skilled in applying basic IT troubleshooting principles to address Tier 1 issues. Working knowledge of Windows 10 Operating System, Office 365, basic computer network operation, and basic Active Directory administration. Ability to learn the basics of Mortgage Origination or Mortgage Servicing business processes. Ability to gather and analyse basic facts and draw conclusions. Ability to communicate factual and procedural information clearly, orally and in writing. Good interpersonal skills, with a focus on rapport building, listening and questioning skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Good problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Education & Certifications: Associates degree or related job experience.

Hi Job Seekers, Solugenix ( www.solugenix.com ) is looking for Product Support Software Engineer If someone is interested, please share your updated CV at upendra.gonthini@solugenix.com Position Title: Product Support Software Engineer Position Type : Fulltime . Location : Hyderabad / Bangalore Experience : 3-8 Years Shifts : 24/7 Rotational Shifts Work Mode : Onsite (Office) Job Title: Application/Software Product Support Engineer Job Summary: We are seeking a skilled and proactive Application/Software Product Support Engineer to provide L1/L2 support for development and productivity tools deployed on desktops and Virtual Desktop Infrastructure (VDI). The ideal candidate will have a strong foundation in troubleshooting software issues, managing installations, and collaborating with cross-functional teams to ensure optimal performance and uptime of supported applications. Role and Responsibilities: 1. Provide day-to-day support and troubleshooting for software tools used by developers and QA teams on desktop and VDI environments. 2. Handle installation, configuration, and upgrade of supported applications across Windows and VDI platforms. 3. Diagnoses and resolve technical issues related to: 4. Development Tools: Visual Studio Code, Microsoft Visual Studio, JetBrains Tool suite (IntelliJ, PyCharm, etc.), Spring Tool Suite, NodeJS, Java, Python, .NET 5. Testing & Quality Tools: Postman, qTest, SonarQube 6. DevOps & CI/CD: Docker, Nexus Repository Manager 7. Version Control: SourceTree, Git (client integration)` 8. Collaborate with developers and IT infrastructure teams to manage user access, performance issues, and system integration. 9. Maintain documentation for installation guides, support procedures, and knowledge base articles. 10. Escalate unresolved issues to appropriate internal teams or vendors as needed. 11. Assist with license management, patch updates, and software compliance. 12. Monitor application performance and proactively identify potential issues. Required Skills: 1. Bachelors degree in computer science, Information Technology, or related field, or equivalent experience. 2. 37 years of experience in application support or system administration roles. 3. Solid understanding of software development tools, IDEs, and supporting technologies. 4. Experience supporting software in VDI environments (e.g., Citrix, VMware Horizon). 5. Hands-on experience with version control systems and container tools. 6. Strong troubleshooting and analytical skills. 7. Excellent communication and customer service skills Nice to Have: 1. Familiarity with scripting languages (e.g., PowerShell, Bash, Python) for automation. 2. Understanding of network protocols, firewall, and proxy settings that may impact application functionality. 3. ITIL certification or experience working in an ITIL-based support environment. 4. Experience with ticketing systems like ServiceNow, Jira, or Remedy.

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world. Position Title: Senior Python Developer Experience : 8+ Years Location: Chennai / Hyderabad/Bengaluru/Indore (Hybrid) Work Timings: 11:30AM to 8:30PM IST Job Description (Job Summary/Roles & Responsibilities): We are seeking a highly skilled and experienced Python Developer to join our team. In this role, you will be responsible for designing, developing, and maintaining high-quality Python applications. You will work closely with cross-functional teams to deliver innovative solutions that meet business requirements. Responsibilities: * Design, develop, and maintain robust and scalable Python applications. * Write clean, well-documented, and efficient code. * Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, and deployment. * Troubleshoot and debug complex issues. * Collaborate with cross-functional teams (e.g., product managers, designers, QA engineers) to deliver high-quality software. * Stay up-to-date with the latest technologies and industry best practices. * Contribute to the improvement of our development processes and tools. * Mentor junior developers and share knowledge within the team. Requirements: * Bachelor's degree in Computer Science or a related field. * 8+ years of professional experience in Python development. * Strong understanding of object-oriented programming principles. * Experience with common Python libraries and frameworks (e.g., Django, Flask, NumPy, Pandas). * Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB). * Experience with cloud platforms (e.g., AWS, Azure, GCP) is a plus. * Experience with Agile development methodologies (e.g., Scrum, Kanban). * Excellent communication and collaboration skills. * Strong problem-solving and analytical skills. Education & Certifications: B.Tech/M.Tech/MCA

Job Title: Systems Support Associate (Service Desk) Location : Indore/Hyderabad Position : Full Time Work Mode : Work from Office Required Experience : 3-5 years Timings : Night shift with rotational week Offs Job Summary: We are looking for a Systems Support Associate on the Enterprise Service Desk.. In this role, you will act as the first point of contact responsible for providing level one remote customer support, respond to incoming calls/emails/chats and ITSM Tickets and provide resolution for Tier 1 issues. Scope includes technical support of desktop / laptop computers, applications, mobile phones, ancillary computer hardware, and printers. Responsible for basic account administration to address access issues for applications. This role will require flexibility to work designated hours based on business requirements at various company sites. Provide support for small projects that are limited in scope. Roles and Responsibilities: Provide first level Call Centre support. Answer calls in a professional, courteous, and helpful manner following standard operating procedures. Receive and respond to incoming calls, IM chats, and/or e-mails regarding PC and/or hardware problems. Perform remote analysis, diagnosis of technology related problems. Analyst will provide resolution when possible or escalation when required. Follow all security guidelines and comply with all components of our privacy and security policies. Maintain up-to-date knowledge of business continuity and disaster recovery plans to ensure correct response in time of crisis. Accurately document all incidents and request in the incident management system. All quality and regulatory procedures and documentation requirements must be followed. Document end user identification information, including name, department, contact information, and nature of issue or request. Build rapport and elicit problem details from Service Desk customers. Prioritize and schedule workload to reduce resolution time for issue or requests. Resolve all routine problems, escalating only most serious issues to the senior Analysts or Level 2 support. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Performs related duties as assigned by supervisor. Requirement: 3-5 years' experience in helpdesk environment supporting both hardware and software Experience with Windows 10, Office 365, and knowledge of Active Directory, and ITSM Ticketing Systems. Experience using Automatic Call Distribution (ACD) systems. InContact Contact Centre experience is a plus. Experience supporting desktops, laptops, and mobile devices Certification in ITIL or HDI is a bonus Experience working remotely and, in a team-oriented, collaborative environment. Home internet connection speed better that 50 Mbps. Ability to hardwire Ethernet connection to ISP Router. Desired Skills: Knowledgeable and skilled in applying basic IT troubleshooting principles to address Tier 1 issues. Working knowledge of Windows 10 Operating System, Office 365, basic computer network operation, and basic Active Directory administration. Ability to learn the basics of Mortgage Origination or Mortgage Servicing business processes. Ability to gather and analyse basic facts and draw conclusions. Ability to communicate factual and procedural information clearly, orally and in writing. Good interpersonal skills, with a focus on rapport building, listening and questioning skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Good problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Education & Certifications: Associate's degree or related job experience.

Job Description (Job Summary/Roles & Responsibilities) Analyse requirements from use cases and prioritize tasks needed for development Design, Develop and unit test web applications Understand the architecture of existing solutions quickly and work on enhancements/bug-fixes. Review and refactor code Excellent Debugging and Troubleshooting skills Deploy fully functional applications after unit testing Directly interact with stakeholders from US clients. Gather technical requirements, analyse, and understand them Support existing web applications by making enhancements. Be able to communicate effectively in meetings, e-mails, and client calls. Be willing to learn new technologies and concepts. Mandatory Skills 4 to 6 years of experience in web application development using Java Script, Angular UI , Node.js and Mongo DB. Experience in working on projects using NodeJS Aware of new features in Angular Ability to develop UI from Wireframes and Prototypes. Strong problem solving and analytical skill Experience with Migration and / or system upgrade is preferred Must have experience with a unit testing framework for UI. Experience in implementing Angular modules. Hands on experience with JavaScript Development on both client and server-side Good knowledge of coding standards, design patterns, unit testing. Extensive knowledge of Web Technologies and building Large Scale Web Application. Expertise with the cross-browser platform and design constraints on the web. Knowledge in creating custom modules and components which extend the elements and modules of core Angular. Have good knowledge of OOPs concept. Proficiency with HTML5, CSS3, JavaScript, jQuery required. Good understanding of RESTful APIs, JSON and XMLs. Consumer Web Development Experience for High-Traffic, Public Facing web applications preferred Desired Skills Git Hub, Maven, CI/CD , Rancher , Dockers Education & Certifications: BE/ BTech / BSC

Job Title: Senior DevSecOps / CICD Platform Engineer. Location: Bangalore / Hyderabad. Experience: 8+ years. Job Summary: We are seeking a highly experienced Platform Engineer in CI/CD to lead the design, implementation, and optimization of our continuous integration and continuous delivery infrastructure. This role requires deep technical proficiency, a strategic mindset, and the ability to influence engineering best practices across teams. As a CI/CD Engineering Specialist, you will work closely with software engineers, DevOps teams, and security stakeholders to build and maintain resilient, scalable, and secure delivery pipelines that accelerate software development and deployment. The ideal candidate will also have practical experience: Building and operating CI/CD platforms in regulated, multi-tenant environments. Enabling DevSecOps pipelines that support JavaScript, TypeScript, Node.js, Spring Boot, and containerized workloads. Delivering developer self-service and golden paths via portal-based automation (e.g., Backstage.io). Securing software supply chains and automating risk visibility through tools like Snyk, Chainguard, and Wiz.io. Role and Responsibilities: Next-Gen CI/CD Platform Design and implement container-native CI/CD pipelines using Harness, ArgoCD, and GitHub Actions. Create reusable templates and workflows that support multiple application stacks. Ensure delivery pipelines are secure, scalable, and compliant with audit and regulatory requirements. Administer and enforce GitHub SCM policies across large engineering teams. Artifact & Supply Chain Security Manage artifacts and dependencies using Maven, NPM, NuGet, and Nexus IQ. Integrate security scanning and license validation with Snyk, Chainguard, and StrongDM. Standardize and govern dependency hygiene across CI/CD stages. Observability & DevOps Intelligence Instrument and monitor build environments with Datadog, OpenTelemetry (OTEL), Splunk, and Cribl. Automate analytics and insights using AAI (Automated Analytics & Intelligence) to improve platform reliability. Track compliance and performance metrics across DevSecOps workflows. Automation & Developer Enablement Use Terraform Enterprise and Ansible Automation Platform for infrastructure provisioning. Integrate developer portals (Backstage.io) for self-service environment and pipeline provisioning. Implement secure secrets and identity practices using AWS IAM, KMS, Secrets Manager, and Okta. Required Skills: CI/CD Platform Engineering : Harness.io, ArgoCD, Docker, GitHub Actions, and compliant pipeline design Artifact & Dependency Management: Nexus IQ/RM, NPM, NuGet, Maven, Snyk, Chainguard Software Configuration Management (SCM) : GitHub administration, branching strategies, and Backstage.io integration Nice to Have: Certifications : AWS DevOps Engineer, Certified Kubernetes Administrator (CKA), etc. Experience with monitoring/logging tools (e.g., Prometheus, ELK, Grafana, Datadog, Splunk) Contributions to open-source DevOps or CI/CD tools

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: AWS Cloud Support Engineer – Mid Level Location: Hyderabad/Bangalore Position: Full Time Required Experience: 4+ Years Timings: 24/7 Rotational Shifts Key Responsibilities: Perform advanced troubleshooting for AWS services and cloud-based applications. Lead incident resolution and service request fulfilment, ensuring minimal downtime. Improve and maintain SOPs for AWS cloud operations. Monitor and manage AWS services such as EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Manage and optimize AWS monitoring tools (CloudWatch, Splunk, Datadog). Implement AWS networking solutions, including VPC, security groups, and ACLs. Support infrastructure automation and deployment using Terraform, Ansible, or Kubernetes. Ensure AWS security best practices and compliance. Provide technical support and mentorship to junior team members. Required Skills & Qualifications: Strong expertise in AWS cloud services, including compute, storage, and networking. Experience managing AWS Identity and Access Management (IAM) roles and policies. Familiarity with ITSM tools like ServiceNow for incident tracking and reporting. Hands-on experience with AWS networking, security, and automation. Experience with at least three of the following: Kubernetes, Harness, Kafka, Jenkins, GitHub, Docker, Ansible, Terraform. Strong foundational skills in cybersecurity, CI/CD methodologies, and AWS cloud operations. Familiarity with ITSM tools, preferably ServiceNow. Excellent problem-solving and communication skills. Ability to work effectively in a remote, multi-cultural team environment. Fluent in English, both written and spoken. Bachelor's degree in computer science, Information Technology, or related field. Preferred Qualifications: Certifications such as AWS Certified Solutions Architect, AWS SysOps Administrator, AWS Developer, Kubernetes or ITIL is a plus. Proficiency in automation tools such as AWS CloudFormation, Ansible, Terraform, Kubernetes, and scripting languages like Python. Show more Show less

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: AWS Support Engineer Job Location: Hyderabad/Bangalore Experiences: 6-14 Years Primary Skills: AWS, Terraform, CI/CD, Scripting Required Skills: Strong expertise in AWS cloud services, including compute, storage, and networking. Experience managing AWS Identity and Access Management (IAM) roles and policies. Experience in automation and infrastructure-as-code (laC) using Terraform/Ansible, and Kubernetes. Experience in CI/CD pipelines, DevOps methodologies, and cloud security principles. Show more Show less

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—having a dedicated our financial client focused on your success in today's fast-evolving digital world. Job Title: Senior DevSecOps / CICD Platform Engineer. Location: Bengaluru / Hyderabad. Experience: 8+ years. Job Summary: We are seeking a highly experienced Platform Engineer in CI/CD to lead the design, implementation, and optimization of our continuous integration and continuous delivery infrastructure. This role requires deep technical proficiency, a strategic mindset, and the ability to influence engineering best practices across teams. As a CI/CD Engineering Specialist, you will work closely with software engineers, DevOps teams, and security stakeholders to build and maintain resilient, scalable, and secure delivery pipelines that accelerate software development and deployment. The ideal candidate will also have practical experience: Building and operating CI/CD platforms in regulated, multi-tenant environments. Enabling DevSecOps pipelines that support JavaScript, TypeScript, Node.js, Spring Boot, and containerized workloads. Delivering developer self-service and golden paths via portal-based automation (e.g., Backstage.io). Securing software supply chains and automating risk visibility through tools like Snyk, Chainguard, and Wiz.io. Role and Responsibilities: Next-Gen CI/CD Platform Design and implement container-native CI/CD pipelines using Harness, ArgoCD, and GitHub Actions. Create reusable templates and workflows that support multiple application stacks. Ensure delivery pipelines are secure, scalable, and compliant with audit and regulatory requirements. Administer and enforce GitHub SCM policies across large engineering teams. Artifact & Supply Chain Security Manage artifacts and dependencies using Maven, NPM, NuGet, and Nexus IQ. Integrate security scanning and license validation with Snyk, Chainguard, and StrongDM. Standardize and govern dependency hygiene across CI/CD stages. Observability & DevOps Intelligence Instrument and monitor build environments with Datadog, OpenTelemetry (OTEL), Splunk, and Cribl. Automate analytics and insights using AAI (Automated Analytics & Intelligence) to improve platform reliability. Track compliance and performance metrics across DevSecOps workflows. Automation & Developer Enablement Use Terraform Enterprise and Ansible Automation Platform for infrastructure provisioning. Integrate developer portals (Backstage.io) for self-service environment and pipeline provisioning. Implement secure secrets and identity practices using AWS IAM, KMS, Secrets Manager, and Okta. Required Skills: CI/CD Platform Engineering : Harness.io, ArgoCD, Docker, GitHub Actions, and compliant pipeline design Artifact & Dependency Management: Nexus IQ/RM, NPM, NuGet, Maven, Snyk, Chainguard Software Configuration Management (SCM) : GitHub administration, branching strategies, and Backstage.io integration Nice to Have: Certifications : AWS DevOps Engineer, Certified Kubernetes Administrator (CKA), etc. Experience with monitoring/logging tools (e.g., Prometheus, ELK, Grafana, Datadog, Splunk) Contributions to open-source DevOps or CI/CD tools Show more Show less

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: Senior AWS Cloud Support Engineer Experience: 6-8 Years Work Location: Hyderabad/Bengaluru (Work from Office) SODC Shift Timings: 24x7 Key Responsibilities: Monitor and respond to AWS cloud-based application incidents and service requests. Provide Level 1 and Level 2 support, escalating complex issues to appropriate product teams. Execute Standard Operating Procedures (SOPs) and runbooks for AWS environments to ensure quick resolution of incidents. Design and optimize cloud monitoring strategies using AWS CloudWatch, Splunk, and Datadog. Work closely with security and DevOps teams to enhance AWS environments. Provide advanced support and optimization for AWS services, including EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Implement AWS networking solutions, including VPC setup, security groups, and network ACLs. Ensure compliance with AWS best practices and security standards. Assist in cloud architecture reviews and suggest optimizations for operational efficiency. Drive continuous improvement initiatives for AWS performance, security, and automation. Mentor and guide junior analysts in AWS best practices and troubleshooting. Required Skills & Qualifications: Strong experience with AWS native services and a solid understanding of cloud architectures. Expertise in core AWS services such as EC2, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Ability to configure AWS Identity and Access Management (IAM) for secure access management. Strong knowledge of AWS networking principles, including VPC setup, security groups, and network ACLs (Access Control Lists). Proficiency in ITSM tools like ServiceNow for incident tracking and SLA management. Hands-on experience with AWS monitoring tools such as CloudWatch, Splunk, and Datadog. Strong foundational skills in CI/CD methodologies, cybersecurity, and AWS cloud operations. Experience in at least three of the following: Kubernetes, Harness, Kafka, Jenkins, GitHub, Docker, Ansible, Terraform. Strong problem-solving and decision-making skills. Ability to work in a multi-cultural team environment. Fluent in English, both written and spoken. Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: AWS Professional Certifications, such as AWS Certified Solutions Architect – Professional or AWS DevOps Engineer – Professional. Advanced knowledge of CI/CD pipelines, cloud security, and automation frameworks. Show more Show less

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world. Job Title: Lead AWS Cloud Support Engineer Experience: 8-10 Years Location: Hyderabad/Bengaluru (Work from Office – SODC) Work Timings: 24*7 Rotational shifts Leadership & Strategic Responsibilities: Lead and mentor AWS cloud support teams, ensuring efficient issue resolution and best practices adherence. Define, implement, and continuously refine cloud operations strategy to improve system reliability and performance. Act as the primary escalation point for high-impact incidents, ensuring rapid resolution and minimal downtime. Collaborate with senior management to align AWS infrastructure strategies with business goals. Develop training plans and knowledge-sharing sessions to upskill the team on AWS best practices, automation, and security. Establish and maintain strong governance processes to enforce cloud security and compliance policies. Ensure proper documentation of cloud environments, standard operating procedures (SOPs), and best practices. Drive innovation by exploring new AWS services and technologies to enhance cloud operations. Technical & Operational Responsibilities: Oversee the design, deployment, and optimization of AWS cloud infrastructure, ensuring high availability and scalability. Implement and enforce AWS security policies, IAM configurations, and network access controls. Lead automation and DevOps initiatives, leveraging tools such as Terraform, Ansible, Kubernetes, and CI/CD pipelines. Manage cloud monitoring, logging, and incident response using AWS CloudWatch, Splunk, and Datadog. Collaborate with development, DevOps, and security teams to ensure AWS best practices are followed. Ensure cost optimization and budget control for cloud resources, identifying opportunities for cost savings. Provide guidance on AWS architecture, infrastructure scaling, and performance tuning. Required Skills & Qualifications: Strong leadership experience, with a proven track record of managing and mentoring cloud support teams. Extensive hands-on experience with AWS cloud operations, including infrastructure management, networking, and security. Expertise in AWS services such as EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda. Deep understanding of AWS networking principles, including VPC, security groups, ACLs, and IAM policies. Experience in incident management, including root cause analysis and post-mortem documentation. Strong knowledge of AWS best practices, governance, and compliance standards. Proficiency in monitoring tools such as AWS CloudWatch, Splunk, and Datadog. Hands-on experience in automation and infrastructure-as-code (IaC) using Terraform, Ansible, and Kubernetes. Strong understanding of CI/CD pipelines, DevOps methodologies, and cloud security principles. Excellent problem-solving, analytical thinking, and decision-making skills. Ability to work effectively in a multi-cultural team environment. Fluent in English, both written and spoken. Bachelor's degree in Computer Science, Information Technology, or related field. Preferred Qualifications: AWS Professional or Specialty certifications (e.g., AWS Certified Solutions Architect – Professional, AWS DevOps Engineer – Professional). Experience in managing multi-cloud environments (Azure, GCP) is a plus. Advanced scripting skills in Python, Shell, or PowerShell for automation. Show more Show less

Job Description (Job Summary/Roles & Responsibilities) The Application Architect will play a key role in guiding development teams through architecture design, technical troubleshooting, and solution implementation. This role involves close collaboration with Scrum teams to support sprint planning, backlog prioritization, and technical discussions. The ideal candidate will also lead research initiatives and proof-of-concept projects to identify system upgrade opportunities and explore innovative technologies. Collaborate with development teams to design scalable and maintainable application architectures. Participate in sprint planning and backlog grooming to align technical solutions with business goals. Provide hands-on support in troubleshooting complex technical issues. Conduct research and lead proof-of-concept efforts to evaluate emerging technologies and modernization strategies. Promote architectural best practices and ensure alignment with enterprise standards. Requirements 4+ years of hands-on experience as an Application Architect or Solution Architect. Expert level proficiency in C# and the .NET ecosystem, with some proficiency in JavaScript-based UI frameworks (Angular preferred) and SQL Server. Hands-on experience in Azure cloud resource selection, provisioning, and configuration/management, including: Azure App Services/ Function Apps Azure API Management Azure SQL, Cosmos DB, and Blob Storage Azure Service Bus and Event Grid Strong understanding of cloud design patterns and software architecture principles, including: Microservices architecture Event-driven/serverless architectures RESTful/HTTP API design and integration Design patterns and best practices Familiarity with Azure DevOps for CI/CD, pipeline management, and release automation with knowledge of: Azure DevOps pipelines Infrastructure as Code Git and version control strategies Experience implementing security controls, including: Role-based access controls Secure coding practices Identity and access management (Azure AD, OAuth2, OpenID Connect) Experience with AI-enabled application development, and use of generative AI tools for coding assistance (GitHub Copilot). Ability to review software solutions for architectural soundness, adherence to design patterns, code quality, and security considerations. Excellent ability to explain complex architectural concepts through diagrams, written documentation, and verbal discussions. Education & Certifications: Bachelor's degree in computer science, engineering, or a related field.