At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Title
Learning and Development Operations
Level
Senior Associate
Line of Service
IFS – HC Business Services
About The Job
- Introduction to PwC Service Delivery Center
- PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Price Waterhouse Coopers International Limited and has its registered office in Bangalore, India
- The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-based skills
Main purpose of the job and key background information
Activities To Be Performed
- Support L&D programme initiatives with multiple stakeholders and work streams - to shape and execute effective learning and leadership development solutions
- Engage any level of stakeholders in communicating the overall impact of a learning intervention to the business
- Demonstrate an understanding of PwC AC strategy, the underlying business and our client service partners,
- Support leads in managing and running our LMS (Vantage)-based activities
- Collaborate closely with stakeholders to ensure a smooth execution, review documents on timely manner and ensure they are audit ready
- End to end execution of various programs- technical, leadership, milestone programs etc.
- Creating/modification of training sessions, workshops and other trainings on the LMS tool- Vantage
- Training logistics - end to end logistics coordination which includes pre-work/post work, attesting annotated agenda (if required) etc. for all training programs
- Manage logistics for marquee events and other leadership programs which includes 100+ employees
- Invoicing- coordinate with vendor and internal team to raise PR/SRN and ensure payment as per deadline
- Reporting- pull reports from the tool and share with respective teams/stakeholders
- Handle queries
Requirements
These should include essential & desirable requirements such as:
- Level of experience
- Education/qualifications
- Industry experience
- Technical capability
- Key personal attribute
- MIS/Reporting in an excel/dashboard,
- Experience working on LMS tool
- Maintaining records
- Stakeholder management (including SM & Above)
- Communication skills
- Time management
- Vendor management
- Detail for eye
Good To Have
- Knowledge in Cornerstone LMS tool,
- Good communication, excel & Analytical skills
Shift requirements
- 6am to 4pm IST
- Public holidays will be as per Kuala Lumpur (Malaysia)
- Week offs – Fixed Saturday & Sunday
