Key Accounts Manager

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Key Accounts Manager

Location: Gurugram

Experience Required: 2–6 Years

Employment Type: Full-Time, Onsite

Role Overview

We are seeking a highly organized and detail-oriented Assistant Operations Manager to support our CEO and leadership team in driving operational excellence. This role involves managing cross-functional teams, streamlining workflows, overseeing technical and digital operations, and ensuring timely, high-quality delivery of projects. The ideal candidate should demonstrate strong leadership, time management, and communication skills, with a solid understanding of digital processes, including Google Ads and SEO alignment.

Key Responsibilities:

Operations & Execution

• Manage day-to-day operations across service and product teams to ensure efficiency.
• Support resource allocation, capacity planning, and workflow optimization.
• Track and oversee project timelines, deliverables, and quality assurance.
• Act as a bridge between technical, creative, and business teams to maintain alignment.
• Monitor and report operational KPIs for continuous improvement.

Technical & Project Oversight:

• Collaborate with development teams working on websites (WordPress), mobile apps, and full-stack projects.
• Provide guidance on technical requirements, timelines, and delivery standards.
• Ensure smooth execution of sprints, task assignments, and cross-team check-ins.
• Work closely with SEO and digital marketing teams to ensure alignment with operational workflows.

Digital Marketing & Performance

• Oversee Google Ads campaign execution in collaboration with the marketing team.
• Support SEO-driven initiatives by coordinating technical improvements and site performance optimization.
• Track and report campaign metrics, ensuring cost efficiency and ROI.

Server Compliance & Data Security

• Ensure compliance with security protocols (SSL, HTTPS, firewalls, etc.).
• Support implementation of data privacy practices (GDPR, CCPA, etc.).
• Collaborate with IT/DevOps on backups, server monitoring, and system health checks.

Qualifications

• 2–6 years of experience in operations, project coordination, or digital services.
• Strong leadership, time management, and organizational skills.
• Solid understanding of digital marketing workflows, including Google Ads and SEO.
• Familiarity with website and app development processes.
• Financial acumen to support project budgeting and reporting.
• Strong communication skills with the ability to manage cross-functional teams.

What We Offer

• Direct involvement in impactful digital projects and services.
• Opportunity to grow into a leadership role with performance-driven growth paths.
• Exposure to cross-functional collaboration in a fast-paced digital environment.
• A culture of innovation, accountability, and results.