Key Accounts Manager

Synopsis of the role -

Seeking a dynamic individual to manage select Private bank accounts. If you possess excellent account management skills and are driven by relentless execution, come join us. Responsible for overseeing the relationship with the important clients. They will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. Need be apt in building strong relationships with strategic customers. The goal is to contribute in sustaining and growing our business to achieve long-term success.

What you’ll do

Develop trust relationships with a portfolio of Key clients to ensure they do not turn to competition.Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Ensure the correct products and services are delivered to customers in a timely manner.Serve as the link of communication between key customers and internal teams.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Play an integral part in generating new sales that will turn into long-lasting relationships.Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.Support the analytics division with lead qualification, presentations, proposals, sales strategies, and competitive information to provide impactful sales support.Developing high quality and impactful demonstrations, proof of concepts, prototypes, and other pre-sales assets to represent EFX as experts.Create customizable analytics solutions to address requirements/constraints of different clientsOwn and maintain response/knowledge repositories.Responsible for reviewing and proof-reading proposals, responses, and client presentations for quality, cohesiveness of win themes, accuracy of content.

What Experience You Need

Good understanding of key banking processes within Banks & Financial institutes (for e.g. retail lending process, risk and collections, or marketing & acquisition related processes).Minimum 5 - 7 years of work experience in a bank and/or financial services institution and/or IT software / solutions organization.Proven experience as a Senior key account manager handling large B2B customersExperience in sales and providing solutions based on customer needs.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.Excellent organizational skills.Ability in problem-solving and negotiationTo be based in Mumbai & willing to travel across the locationsGraduate and Post Graduate from premier institute

What could set you apart

Should have ability to translate client’s business problems, requirements and challenges into analytics solutionsMaintain knowledge of industry trends – research competition and updates on analytics field trendsGood understanding of key banking processes within Banking and Non-Banking Financial services organizationsGood understanding of financial and bureau productsExcellent interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent planning and prioritization skillsAbility to drive consultative salesAbility to negotiate and bring deals to closure