Key Account Manager

About Unicommerce

Unicommerce eSolutions is India‘s largest e-commerce post-purchase management technology platform. We provide solutions for multichannel selling, inventory management, warehouse management, omnichannel retailing, and marketplace seller management. Our platform serves 15,000+ customers globally, powering 35K+ users, 2000+ stores, and 7000+ warehouses, processing 500Mn+ orders annually with a GMV of $5Bn+.

Our clients include Myntra, Adidas, Forever New, Marico, Mamaearth, Sugar Cosmetics, Lakme, Nivea, and many more.

Key Responsibilities

• Manage and grow a portfolio of enterprise accounts by developing strong client relationships.
• Act as the primary point of contact for client queries, escalations, and ongoing business needs.
• Collaborate with cross-functional teams (Product, Technology, Operations) to ensure timely resolution of issues and implementation of solutions.
• Understand client requirements, identify upsell opportunities, and drive product adoption.
• Track key account metrics, prepare reports, and share business insights with clients.
• Ensure customer satisfaction and retention by delivering a “customer-first” approach.
• Support clients with day-to-day troubleshooting and guide them on Unicommerce product usage.

Required Skill Set

• 1–4 years of experience in Account Management / Client Servicing / Customer Success in SaaS, E-commerce, or Technology domains.
• Strong communication, presentation, and interpersonal skills with the ability to influence decision makers.
• Good problem-solving ability with a customer-centric mindset.
• Exposure to SQL, APIs, or technical troubleshooting is an added advantage.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong project management and coordination skills.

Why Join Unicommerce?

• Be part of India’s leading e-commerce SaaS platform powering 20% of India’s e-commerce volume.
• Opportunity to solve challenging problems at scale in a high-performance environment.
• Work with top-tier talent from IITs/NITs and companies like Amazon, Microsoft, PayTM, and MakeMyTrip.
• Flat hierarchy, ownership-driven culture, and strong career growth opportunities.