Key Account Manager

We are hiring for a leading European MNC having business in Furnishing and Finishing. Company crafts luxury decorative hardware and home-decor collections for elite architects, interior designers and boutique hotels across the USA & Europe. They design in Goa, manufacture in India and collaborate with remote sales/marketing talent nationwide. Job Description: We are hiring a detail-driven, relationship-oriented Key Account Manager to serve and grow our network of high-end B2B distributors and retailers. You will manage active clients with care and precision, ensure seamless CRM operations, and maintain outstanding service levels through structured follow-ups and resolution of product inquiries. This role bridges service, sales, and CRM, with clear incentives tied to performance and client satisfaction. Responsibilities Account Management & Retention Act as the primary contact for a portfolio of high- end B2B clients in architecture, interiors, and hospitality. Ensure consistent communication through structured monthly follow-ups and relationship nurturing. Monitor order statuses, product feedback, and ongoing satisfaction metrics. CRM & Ticket Flow Ownership Manage incoming client inquiries (product details, stock availability, order updates) from various channels. Use CRM (Zoho) to document interactions, monitor issue resolution, and generate reports. Maintain a service-first, solution-oriented tone that reflects the brands high standards. Growth & Upsell Identify and propose add-on sales or new product recommendations to existing distributors. Track client growth trends and contribute to sales expansion through proactive insight. Support the international sales team by preparing account insights and summaries. Qualifications 1) Bachelor's degree or equivalent experience in Business 2) Candidate should have minimum 10 years of experience of B2B in luxury décor, Hospitality or Design Industries. 3) Strong command of Zoho or equivalent CRM tools . 4) Candidate should have Polished, concise, and empathetic communication style with a high-touch approach. 5) Discipline in follow-up, tracking, and structured workflows 6) Interest in account expansion, sales support, and ownership. 7) Comfortable working with US & EU clientele About PS Human Resources and Consultants PS Human Resources and Consultants has been helping businesses grow by connecting them with exceptional talent from executive level to CEO level. With deep domain knowledge and a strong network, we specialize in identifying high-performing candidates who align with your business values. We are based in Mumbai, India and serve domestic as well as International clients for their talent hunt and HR services requirements. To know more about us please visit https://www.pshumanresources.com/ Show more Show less