Key Account Manager

Responsibilities

• Manage a portfolio of enterprise and strategic merchant accounts for payment gateway solutions.
• Build and maintain strong client relationships with decision-makers, stakeholders, and CXOs.
• Act as the primary point of contact for escalations, queries, and business requirements.
• Drive upsells and cross-sells of payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc. ).
• Collaborate with product, operations, and technology teams to deliver customized payment solutions.
• Monitor transaction volumes, analyse trends, and identify opportunities for account growth.
• Negotiate commercials, contracts, and renewals with key accounts.
• Ensure timely issue resolution to maintain client satisfaction and retention.
• Track competition and provide market insights to support business strategy.
• Deliver on revenue targets, merchant activation, and retention KPIs.
  

Requirements

• Bachelor's/master's degree in business, Finance, or related field.
• 5+ years of experience in Key Account Management / Enterprise Sales / Merchant Management in Payments, Fintech, or BFSI.
• Proven track record in Payments, Fintech, B2B Sales, Solution Selling, Payment Partnerships.
• Proven track record of achieving sales/revenue targets and account growth.
• Excellent communication, presentation, and relationship management skills.
• Ability to analyze data, prepare reports, and present insights to clients and leadership.
• Problem-solving and negotiation skills with a customer-first approach.
  

Superpowers/ Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation.
• Ability to take internal and external stakeholders along.
• Understanding of Technology and User Experience.
• Love for simplifying.
• Growth Mindset.
• Willingness to experiment and improve continuously.