Prepare and submit PPAP documentation in line with customer and industry requirements. Handle IMDS submissions for material compliance in automotive applications. Manage and implement Engineering Change Notices (ECNs), ensuring proper documentation and cross-functional communication. Review and approve Material Test Reports (MTRs) to ensure alignment with technical specifications. Develop and maintain inspection plans and quality procedures. Interpret engineering drawings and specifications, including GD&T. Lead root cause analysis and corrective actions using structured problem-solving methods (e.g., 8D, 5 Whys). Collaborate with cross-functional teams to resolve quality issues and support continuous improvement initiatives. Ensure compliance with industry standards and regulations, including ISO9001 and IATF 16949.
Doing order confirmations on daily basis. Timely reply to the questions asked by the suppliers or other internal departments to resolve any issue in procurement of a part. To keep the purchasing prices and the MOQ quantity up to date in ERP , as and when any update is sent by the supplier. Build, maintain and manage supplier relationships and keep up good communication. To highlight any cases to superiors where immediate attention is needed. Maintain quality of material by checking beforehand any quality related issues of a supplier. Review expediting sheet and sending reminders to supplier. Contact internal teams or superior in case any suggestion is needed to place an order in a timely manner.
To Support buyers in confirming an order.2) Sending out reminders to the supplier to make sure that the parts reaches warehouse on time to meet the service degree.2) To update the correct date of delivery in the ERP.4) Build, maintain and manage supplier relationships and keep up good communication.5) Report on procurement key performance indicators (KPIs) and Key Result Areas ( KRA's)6) To highlight any cases where immediate attention of the buyer is needed.7) To support in any activity that is needed in smooth function of Purchasing team.8) Highlight any scenario which could lead to delay in the delivery of goods.9) Maintain quality of material by checking beforehand any quality related issues of a supplier.10) Verifying correctly the Product Details of a given Order so that it can be clarified in this process itself.11) Reporting the updated Orders weekly.
Key Responsibilities Enter and confirm sales orders accurately and promptly in SAP, ensuring timely confirmation to customers. Manage orders, customer complaints, returns, and documentation requests. Review order processes in SAP/ERP and align deliveries to meet customer due dates. Create and maintain the customer database in SAP. Communicate proactively with sales teams and customers regarding order status and delivery updates. Coordinate with internal teams for smooth execution of orders. Prepare bi-weekly open order reports and align delivery schedules with customers. Escalate cases to Team Lead/Manager/HOD when required. Conduct customer visits (monthly/as per requirement) to improve service support. Proactively schedule team meetings to ensure timely execution and complaint handling. Skills & Competencies ✔ Strong knowledge of Order to Cash (O2C) and Procure to Pay (P2P) cycles ✔ Understanding of SCM processes ✔ Hands-on experience with ERP/SAP ✔ Basic knowledge of Excel ✔ Time management & deadline adherence ✔ Strong communication and coordination skills ✔ Team player with a proactive approach Qualification & Experience Graduation / Post-Graduation (Preference: BE Mechanical) 1-5 years of relevant experience Languages: English
Job Title -Senior Executive QMS Experience - 6 to 8 years Location - Viman Nagar, Pune Company Profile: The Würth Group is the world market leader in its core business — the trade of assembly and fastening materials. It comprises over 400 companies across more than 80 countries and employs approximately 78,000 people worldwide, including 30,000 permanent sales representatives. According to its 2018 annual financial statement, the Würth Group generated total sales of EUR 13.12 billion. Company Website: www.wuerth-industry.in Calculate Audit sample based on the pre-defined approach. Perform process audits as per the audit plan. Documents the Audit observations in audit tracking file. Create reports based on the audits performed. Analyze root cause and trends of errors and quality scores and share the observations to QMS consultant and operations team. Share feedback with users based on the errors observed. Documents feedbacks on email / audit sheet as required. Identify process improvements based on the audit observations. Participate in daily team meeting to understand process updates. Conduct feedback sessions for the team on Quality awareness with the help of QMS Consultant. Actively participate in process related trainings. Ensure calibration between operations and audit team on process tasks.
Job Title - Associate Sales Operations Experience - 1 to 3 years Location - Viman Nagar, Pune Company Profile: The Würth Group is the world market leader in its core business — the trade of assembly and fastening materials. It comprises over 400 companies across more than 80 countries and employs approximately 78,000 people worldwide, including 30,000 permanent sales representatives. According to its 2018 annual financial statement, the Würth Group generated total sales of EUR 13.12 billion. Company Website: www.wuerth-industry.in Roles & Responsibilities - • Enter sales orders accurately and promptly in SAP, ensuring timely order confirmation to the customer. • Manage orders and customer complaints, coordinate returns and other requests (e.g., quality documents) based on customer requirements. • Review order management processes in SAP/ERP and align deliveries effectively to meet customer due dates, considering lead time requirements. • Creating, Maintaining customer database in SAP. • Communicate order status and delivery updates to the sales team and customers proactively via email and conference calls as needed. • Co-ordination with internal teams to ensure timely execution of customer orders. • Bi-weekly open order preparation and discussion with the sales team and customers to align delivery as per customer schedule. • Communication with Team Lead, Manager, or Head of Department when guidance or intervention is required. • Customer visits to understand sales process and requirement from customer for better service support (once in a month/as per the requirement of the company) • Proactive approach for scheduling team meetings with sales teams for timely execution of orders and handling customer complaints. • All Internal processes- Order to cash cycle/Procure to pay cycle • Team Collaboration • SCM Processes • ERP/SAP Knowledge • Basic Excel knowledge • Time Management and Adherence to deadlines.
Job Summary: We are seeking a driven and strategic Area Sales Manager (ASM) to oversee sales operations in the assigned region. The ideal candidate will lead a team of sales executives, drive revenue growth, expand customer base, and strengthen the company’s market presence through effective planning, execution, and customer relationship management. Key Responsibilities: Develop and implement area-wise sales strategies to meet revenue targets Lead, train, and manage the performance of the regional sales team Identify new business opportunities and expand dealer/distributor networks Monitor market trends, competitor activities, and pricing strategies Build and maintain strong customer relationships to ensure customer satisfaction and repeat business Collaborate with cross-functional teams (marketing, logistics, accounts) to streamline operations Analyze sales performance metrics and prepare regular reports for management Conduct regular field visits to support team and ensure market coverage Organize product demonstrations, roadshows, and local marketing campaigns Ensure timely collections and adherence to credit policies Key Skills and Competencies: Strong leadership and team management capabilities Excellent communication, negotiation, and interpersonal skills Proven track record of achieving and exceeding sales targets Analytical mindset with a strategic approach to sales planning Familiarity with CRM tools, ERP systems, and data reporting Ability to travel frequently within the assigned territory Educational Qualifications: Bachelor’s degree in business administration, Marketing, or Engineering MBA/PGDM in Sales or Marketing (preferred) Preferred Experience: 5–8 years of experience in B2B sales with 2+ years in a supervisory or managerial role Experience in industrial products, B2B Sales Experience in the fasteners industry or similar industrial product categories is a strong advantage
Prepare and submit PPAP documentation in line with customer and industry requirements. Handle IMDS submissions for material compliance in automotive applications. Manage and implement Engineering Change Notices (ECNs), ensuring proper documentation and cross-functional communication. Review and approve Material Test Reports (MTRs) to ensure alignment with technical specifications. Develop and maintain inspection plans and quality procedures. Interpret engineering drawings and specifications, including GD&T. Lead root cause analysis and corrective actions using structured problem-solving methods (e.g., 8D, 5 Whys). Collaborate with cross-functional teams to resolve quality issues and support continuous improvement initiatives. Ensure compliance with industry standards and regulations, including ISO9001 and IATF 16949.
Roles & responsibilities: · Responsible for handle existing customers through daily customer visit. · Responsible to provide appropriate product recommendation against customer specification. · Take care of all correspondence related to samples and finding technical solutions. · Meet assigned revenue targets by generating business from new and existing clients. · Promote the company product range using dedicated promotion tools. · Responsible for business development & analysis competitor strategies. · Ensure company presence on customer site. · Maintain the good relation with customers and take care of customer satisfaction with loyalty, honesty and ethics. · Communicate the status of opportunities, clearly articulate next steps and discuss potential risks with the wider sales and account management team in the weekly meeting. · Monitor competitor activity and new developments. Education Qualification: · B. Tech / B.E. - Mechanical, Production / Industrial Engineer. · With minimum of 4 years industrial sales experience. · Good knowledge of fasteners industry along with a familiarity with the market environment is preferred. · Product knowledge and Industry experience, Strong oral and written communication skills, Motivational skills, Results-oriented.
Calculate Audit sample based on the pre-defined approach. Perform process audits as per the audit plan. Documents the Audit observations in audit tracking file. Create reports based on the audits performed. Analyze root cause and trends of errors and quality scores and share the observations to QMS consultant and operations team. Share feedback with users based on the errors observed. Documents feedbacks on email / audit sheet as required. Identify process improvements based on the audit observations. Participate in daily team meeting to understand process updates. Conduct feedback sessions for the team on Quality awareness with the help of QMS Consultant. Actively participate in process related trainings. Ensure calibration between operations and audit team on process tasks.
Title: Quality Analyst Experience Required: 4-5 Years Job Summary We are seeking a detail-oriented and analytical Quality Analyst with 4-5 years of experience to join our team. The ideal candidate will be responsible for conducting process audits, analyzing quality metrics, identifying improvement opportunities, and collaborating with cross-functional teams to enhance overall process efficiency and compliance. Key & Quality Monitoring Calculate audit sample size based on predefined methodology and business requirements. Execute process audits as per the defined audit plan and schedule. Document audit observations in the audit tracking file with accuracy and clarity. Generate comprehensive audit reports and share insights with relevant stakeholders. Analysis & Reporting Analyze root causes and trends of errors and quality scores. Share detailed observations and insights with the QMS Consultant and Operations team. Identify recurring issues and recommend corrective actions. Feedback & Communication Provide constructive feedback to users based on audit findings. Document feedback via email or audit sheets as per process requirements. Conduct feedback sessions to promote quality awareness in collaboration with the QMS Consultant. Process Improvement & Collaboration Identify and suggest process improvements based on audit outcomes. Ensure calibration between operations and audit teams to maintain consistency in process understanding. Actively participate in process-related trainings and daily team meetings to stay updated on process changes. Skills & Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in MS Excel, audit tools, and reporting dashboards. Ability to work independently and collaboratively in a team environment. Attention to detail and commitment to quality. Preferred Qualifications Masters degree in any discipline. Certification in Quality Management Systems (e.g., ISO, Six Sigma) is a plus. Prior experience in process audits and quality analysis in a BPO/KPO or similar environment. (ref:iimjobs.com)
Job Title: Expert - Learning & Development Job Summary The Expert in Learning & Development will be responsible for designing and implementing effective learning strategies and programs. This role requires a strategic thinker with extensive experience in developing training initiatives that align with organizational goals and enhance employee performance. Duties and Responsibilities Develop and execute a comprehensive learning and development strategy that supports the organization's objectives. Conduct needs assessments to identify skill gaps and training needs across various departments. Design and deliver engaging training programs using a variety of instructional techniques. Evaluate the effectiveness of training programs and make improvements as necessary. Collaborate with leadership to foster a culture of continuous learning and professional development. Stay updated on industry trends and best practices in learning and development. Qualifications and Requirements Bachelor's degree in Human Resources, Education, or a related field; Master's degree preferred. 8-10 years of experience in learning and development, with a focus on strategic planning. Proven track record of designing and implementing successful training programs. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication and interpersonal skills. Key Competencies Strategic Thinking Project Management Analytical Skills Collaboration and Teamwork Adaptability and Flexibility Performance Expectations Achieve measurable improvements in employee performance and engagement through training initiatives. Maintain a high level of participant satisfaction with training programs. Effectively manage multiple projects and deadlines. Salary and Benefits The salary for this position will be competitive and commensurate with experience. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional development.
Roles & responsibilities: · Responsible for handle existing customers through daily customer visit. · Responsible to provide appropriate product recommendation against customer specification. · Take care of all correspondence related to samples and finding technical solutions. · Meet assigned revenue targets by generating business from new and existing clients. · Promote the company product range using dedicated promotion tools. · Responsible for business development & analysis competitor strategies. · Ensure company presence on customer site. · Maintain the good relation with customers and take care of customer satisfaction with loyalty, honesty and ethics. · Communicate the status of opportunities, clearly articulate next steps and discuss potential risks with the wider sales and account management team in the weekly meeting. · Monitor competitor activity and new developments. Education Qualification: · B. Tech / B.E. - Mechanical, Production / Industrial Engineer. · With minimum of 4 years industrial sales experience. · Good knowledge of fasteners industry along with a familiarity with the market environment is preferred. · Product knowledge and Industry experience, Strong oral and written communication skills, Motivational skills, Results-oriented.
Job Title: Junior Analyst- Sales Support Role Overview: The ideal candidate will be responsible for managing sales order processing, ensuring timely updates in ERP systems, and providing exceptional support to internal teams and customers. The ideal candidate will have strong communication skills in French (B2 level), attention to detail, and the ability to work effectively in a dynamic team environment. Roles & Responsibilities: Book sales orders in SAP and update order information such as item number, quantity, price and delivery date. Modify orders in SAP if required as per customer requirement. Check articles in Backlog and update their status and delivery date. Working on multiple ERP tools like SAP, KMS Responsible to execute Adhoc tasks related to Sales Support function. Effective communication with customer and resolving doubts/queries as and when required Timely reporting to seniors on daily/weekly/monthly basis Active participation in team meetings and other activities Responsible to maintain quality for the assigned work Resolve customer escalations Qualifications: Graduation: Bachelors in any field Language: French, B2 Level Minimum 0-2 years of experience in internal sales tasks Skills Required: Knowledge of the following software: MS Office mainly Excel, Outlook, SAP Excellent analytical and problem-solving skills Ability to work in a team with utmost co-operation Solution based customer approach
Job Title: Asst. Manager – Customer Complaint Handling/Inside Sales Role Overview: The Assistant Manager – Complaint Handling and Inside Sales will lead and oversee all activities related to customer complaints, product quality issues, and service escalations. The role ensures timely resolution, root-cause analysis, process improvement, and customer satisfaction in alignment with Wuerth’s global quality standards. He/She will also lead the inside sales team responsible for generating sales opportunities, managing customer accounts remotely, and driving revenue growth. This role focuses on high-quality customer engagement, lead qualification, cross-selling, and order management in accordance with Wuerth’s sales strategy. Key Responsibilities: · Lead the end-to-end customer complaint handling process, ensuring adherence to internal quality and service protocols. · Oversee complaint registration, categorization, investigation, and closure within defined turnaround times. · Conduct detailed Root Cause Analysis (RCA) using tools such as 8D, Ishikawa, Pareto, and CAPA methodologies. · Collaborate closely with Quality, Technical, Supply Chain, and Sales teams to resolve issues. · Monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), by addressing complaints and enhancing service quality. · Drive corrective and preventive actions to minimize recurring complaints. · Prepare and deliver periodic reports on complaint trends, performance KPIs, and improvement plans. · Facilitate customer communication regarding complaint status, investigation outcomes, and preventive actions. · Support audits (internal, external, customer) related to customer quality and complaint handling processes. · Achieve and maintain target NPS score as part of customer experience goals · Contribute to continuous improvement initiatives aligned with Wuerth’s quality philosophy. · Lead, mentor, and manage the inside sales team to achieve sales targets and productivity KPIs. · Oversee lead generation, prospecting, qualification, and nurturing through phone, email, and digital channels. · Drive customer re-activation initiatives to onboard new clients effectively and develop and execute activation campaigns. · Collaborate with field sales teams to support pipeline development and conversion. · Drive customer engagement through proactive communication regarding product offerings, pricing, promotions, and solutions. · Maintain accurate customer data, sales activities, and opportunity tracking in CRM systems. · Coordinate with Customer Service, Logistics, Technical Support, and Pricing teams for order fulfillment and customer satisfaction. · Develop and optimize inside sales scripts, pitch guidelines, and customer-handling SOPs. · Analyze sales data, forecast revenue, and generate performance reports. · Identify cross-sell and upsell opportunities across the industrial product portfolio. · Ensure adherence to Wuerth’s sales processes, compliance norms, and documentation standards. · Support product trainings and skill development of the inside sales team. Qualifications & Experience: · Bachelor’s degree in business, Marketing, Engineering, or related field; MBA preferred. · 6–10 years of experience in inside sales, tele-sales, customer account management, complaint handling, customer service, or business development. · Experience in B2B industrial or manufacturing environments is highly desirable. · Working knowledge of CRM systems and sales automation tools · Expertise in RCA, CAPA, problem-solving tools, and customer communication. Key Skills · Strong sales and negotiation skills · Strong analytical and problem-solving abilities · Excellent communication and stakeholder management · Attention to detail and process orientation · Leadership and team management · Ability to multitask in a fast-paced environment · Customer-centric mindset
Job Title : Junior Sales Support Analyst Location: Viman Nagar, Pune Experience: 0–1 Year Type: Full-Time Key Responsibilities: • Entering sales orders in ERP system. • Checking articles in backorder and update a delivery date in SAP or KMS. • Adjusting sales orders i.e. quantity, delivery date as per customer requirement. • Identify Würth Article Number based on article description, required to book sales orders. • Remind vendors of overdue deliveries and send follow-ups. Required Skills: • Excellent communication skills to manage internal and external stakeholder contacts. • Knowledge of the following software: Outlook, MS Excel • Ability to work independently. • Ability to multitask, work in a fast-paced environment, and meet deadlines. • Professional experience in related fields is an advantage. Experience: • 0 -1 year or Fresher Educational Requirement: • Any Graduation • Marks / Percentage: 60% or above in Graduation Why Join Us? • Work in a supportive and collaborative environment. • Exposure to international tools and processes. • Opportunity for career growth and learning. • Be part of a customer-focused team making a real