Associate Engineer

Job Title - Associate Sales Operations

Experience - 1 to 3 years

Location - Viman Nagar, Pune

Company Profile:

The Würth Group is the world market leader in its core business — the trade of assembly and fastening materials. It comprises over 400 companies across more than 80 countries and employs approximately 78,000 people worldwide, including 30,000 permanent sales representatives. According to its 2018 annual financial statement, the Würth Group generated total sales of EUR 13.12 billion.

Company Website:

Roles & Responsibilities -

• Enter sales orders accurately and promptly in SAP, ensuring timely order confirmation to the customer.

• Manage orders and customer complaints, coordinate returns and other requests (e.g., quality documents) based on customer requirements.

• Review order management processes in SAP/ERP and align deliveries effectively to meet customer due dates, considering lead time requirements.

• Creating, Maintaining customer database in SAP.

• Communicate order status and delivery updates to the sales team and customers proactively via email and conference calls as needed.

• Co-ordination with internal teams to ensure timely execution of customer orders.

• Bi-weekly open order preparation and discussion with the sales team and customers to align delivery as per customer schedule.

• Communication with Team Lead, Manager, or Head of Department when guidance or intervention is required.

• Customer visits to understand sales process and requirement from customer for better service support (once in a month/as per the requirement of the company)

• Proactive approach for scheduling team meetings with sales teams for timely execution of orders and handling customer complaints.

• All Internal processes- Order to cash cycle/Procure to pay cycle

• Team Collaboration

• SCM Processes

• ERP/SAP Knowledge

• Basic Excel knowledge

• Time Management and Adherence to deadlines.