Associate Engineer

Location: Chennai

Experience: 1-3 Years

Who AreWe?

M2P Fintech is a leading Banking-as-a-Service provider, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa(MEA), and Oceania.
At the forefront of next gen fintech, we drive innovation in banking, lending,and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for Associate Engineer who will be responsible for managing the process of restoring normal services quickly to minimize the impact on business operations.

What Will You Do in this Role

• Serve as the primary contact for all P0, P1, and P2 Incidents, which include Major, Critical, and High severity incidents
• Monitor incidents to ensure compliance with the Service Level Agreement.
• Conduct incident reviews as needed, including identifying, initiating, and scheduling them.
• Act as the contact point for all Major Incidents and coordinate all necessary activities to perform, monitor, and report on the process.
• Manage all Major Incidents during office hours and as scheduled on a roster basis.
• Ensure that the root cause of all major incidents is established and that a formal Root Cause Analysis (RCA) is published within agreed SLAs.
• Regularly track all priority issues to ensure they are managed effectively.
• Maintain effective documentation and tracking of all critical issues.

WhatYou’ll Need to be Successful in this Role

• Bachelor’s or master’s degree in any domain.
• 6 months to 3 years of relevant experience.
• ITIL certificate if any (non-mandatory).
• Knowledge of Incident and Problem Management.
• Ability to work well in a team and flexibility to work in shifts.

Perks and Benefits

• Inclusive and People-First Culture
• Health & Wellness Programs
• Comprehensive Medical Insurance
• Recognition Programs
• Performance-based ESOPs
• Learning Opportunities