Key Account Manager

Job Title:

Department:

Reports To:

About Wuerth:

Wuerth Industrial Services India Pvt. Ltd. is a part of the globally renowned Würth Group, a market leader in fastening and assembly materials. We serve customers across diverse industrial sectors, providing innovative supply chain solutions, C-parts management, and top-tier service.

Job Summary:

The Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. This role involves identifying customer needs, offering tailored solutions, and ensuring the highest level of service to maximize customer satisfaction and business growth.

Key Responsibilities:

• Develop and manage long-term relationships with key industrial clients
• Act as the primary point of contact between the customer and internal teams
• Understand client requirements and offer solutions from Wuerth’s product and service portfolio
• Identify cross-selling and up-selling opportunities to grow account revenue
• Monitor customer performance, usage trends, and satisfaction metrics
• Negotiate contracts, pricing, and terms in line with company policy
• Collaborate with logistics, supply chain, and technical support teams to ensure smooth delivery and service
• Maintain accurate records of account activities, forecasts, and reports in CRM
• Ensure timely payment collection and resolve any commercial disputes
• Conduct regular review meetings with clients and prepare strategic account plans
• Stay updated on industry trends, competitor activities, and customer dynamics

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong customer focus with problem-solving abilities
• Proactive, self-driven, and target-oriented
• Analytical mindset and negotiation skills
• Proficiency in MS Office and CRM tools

Qualifications & Experience:

• Bachelor's degree in engineering / business / commerce (MBA preferred)
• 5–8 years of experience in B2B industrial sales or key account management
• Experience in managing large clients in manufacturing, automotive, or similar industries
• Familiarity with SAP/ERP and C-Parts management is an added advantage