Key Account Manager - HORECA & QSR

• Delhi
• Kolkata
• Lucknow

Key Responsibilities

Business Development & New Account Acquisition

• Identify, approach, and onboard Star Hotels, QSR chains, cloud kitchen networks,and leading HORECA groups for UCO sourcing.
• Build pipelines through proactive outreach, networking, industry events, and leveraging existing hospitality relationships.
• Prepare and deliver corporate presentations, commercial proposals, and value propositions for prospective clients.
• Drive multi-city and multi-region partnerships with national and regional chains.

Key Account Management

• Serve as the primary relationship owner for strategic customers.
• Understand client needs, contract terms, and operational expectations to ensure seamless service delivery.
• Coordinate with internal Operations, Compliance, Technology, and Finance teams to enable smooth onboarding and servicing.
• Ensure timely collection and complaint resolution for all assigned chains.

Commercial & Negotiation

• Engage with purchase teams, procurement heads, sustainability managers, and hotel/restaurant leadership.
• Develop commercial deals that are profitable, scalable, and long-term.
• Support contract drafting, sign-offs, renewals, and SLA adherence.

Client Engagement & Retention

• Conduct regular business reviews with key accounts to share performance, collection trends, and improvement plans.
• Ensure high levels of customer satisfaction and retention through consistent relationship-building.
• Identify cross-cluster or cross-city expansion opportunities for existing clients.

Internal Coordination & Reporting

• Work with regional teams to implement on-ground operations for national and regional chains.
• Maintain accurate records of customer interactions, contracts, and pipeline progress in the CRM.
• Provide weekly and monthly MIS/reporting to the Head of Key Accounts.

What We re Looking For

• Bachelor s degree or higher.
• 2 6 years of corporate/B2B sales experience, preferably in HORECA, hospitality,QSR, supply chain services, foodtech, or FMCG institutional sales.
• Strong exposure to dealing with purchase teams of hotels, restaurant chains, and large HORECA clients.
• Excellent communication, negotiation, and presentation skills.
• Ability to build trust-based relationships across decision-maker levels.
• Strong ownership, a customer-centric mindset, and ability to work in a fast-paced,growing startup environment.
• Willingness to travel to client sites, events, and multi-city chain meetings.

Why Work With Byufuel

• Opportunity to shape India s sustainability and food safety ecosystem.
• Work directly with leading hotel groups, QSR chains, and national restaurant networks.
• High-visibility role with strong career growth into senior key account leadership.
• Dynamic, innovative, and impact-driven culture.

Key Skills :

• Key Accounts Manage
• Business Development & New Account Acquisition
• Commercial & Negotiation
• Client Engagement & Retention
• Internal Coordination & Reporting