Key Account Manager - E-Commerce

Position: Key Account Manager - ECommerce

sustainable, GRS-certified, and Red Dot Design Award-winning travel gear brand

Function:

Reporting to:

Location:

Type:

Working days

Job Summary:

Key Responsibilities:

Business Planning & Delivery

• Develop and deliver the annual business plan for e-commerce accounts.
• Build and execute detailed quarterly and monthly plans aligned to revenue, margin, and growth objectives.
• Track and report key business metrics including sales, profitability, and working capital.

Strategic & Shopper Planning

• Partner with Marketing to develop shopper and category marketing programs tailored for e-commerce channels.
• Leverage shopper insights and analytics to optimize product assortment, pricing, and promotions.
• Track competitive activity and translate category insights into actionable product development inputs.

Account Management & Partner Engagement

• Build strong relationships with category teams and planners at key marketplaces.
• Lead Joint Business Planning (JBP) discussions and ensure timely execution of commitments.
• Collaborate with internal stakeholders (supply chain, marketing, finance) to ensure seamless operations.
• Drive visibility, share of shelf, and conversion across e-commerce platforms.

Financial & Operational Dimensions

• Deliver revenue and profitability targets for assigned accounts.
• Manage overdues, collections, and ensure disciplined execution of investments.
• Ensure adequate inventory planning and availability in coordination with supply chain.

Key Requirements:

• 6–10 years of total experience, with at least 4-5 years of exclusive exposure to

  e-commerce account management

  .
• Prior experience within the industry preferred, else fashion, lifestyle, or adjacent consumer categories (FMCG, personal accessories) preferred.
• Managing relationships with e-commerce platforms / marketplace accounts (for instance Amazon India, Flipkart, other vertical marketplaces) and possibly own D2C website.
• Strong analytical skills: ability to interpret data (sales, traffic, conversion), set targets, identify improvement opportunities.
• Excellent stakeholder management: working with internal teams (marketing, supply chain, design) and external (agencies, logistics).
• Good communication and presentation skills (both to negotiate with platforms and to coordinate within brand).
• Deep understanding of e-commerce levers – search marketing, browse marketing, traffic management, pricing, and promotional tools.
• Strong negotiation, analytical, and relationship management skills.
• MBA or equivalent degree preferred.