Key Account Manager - E-Commerce

Position: Key Account Manager - ECommerce

sustainable, GRS-certified, and Red Dot Design Award-winning travel gear brand

Function:

Reporting to:

Location:

Type:

Working days

Job Summary:

Key Responsibilities:

Business Planning & Delivery

• Develop and deliver the annual business plan for e-commerce accounts.
• Build and execute detailed quarterly and monthly plans aligned to revenue, margin, and growth objectives.
• Track and report key business metrics including sales, profitability, and working capital.

Strategic & Shopper Planning

• Partner with Marketing to develop shopper and category marketing programs tailored for e-commerce channels.
• Leverage shopper insights and analytics to optimize product assortment, pricing, and promotions.
• Track competitive activity and translate category insights into actionable product development inputs.

Account Management & Partner Engagement

• Manage day-to-day operations and performance of marketplace accounts (Amazon, Flipkart, Myntra, TataCliq, Ajio, Nykaa, etc.).
• Lead Joint Business Planning (JBP) discussions and ensure timely execution of commitments.
• Drive revenue growth, category expansion, product visibility and margins.
• Analyse sales trends, pricing, traffic, and conversions to identify business opportunities.
• Implement promotional plans, marketing campaigns, visibility solutions, and deal structures.
• Build and maintain strong relationships with category managers, business development teams, and platform stakeholders.

Financial & Operational Dimensions

• Deliver revenue and profitability targets for assigned accounts.
• Manage overdues, collections, and ensure disciplined execution of investments.
• Ensure adequate inventory planning and availability in coordination with supply chain.

Key Requirements:

• 6–10 years of total experience, with at least 4-5 years of exclusive exposure to

  e-commerce account management

  .
• Prior experience within the industry preferred, else fashion, lifestyle, or adjacent consumer categories ( personal accessories) preferred.
• Strong understanding of marketplace operations, advertising tools, and growth levers.
• Excellent analytical skills (Excel, data interpretation, forecasting).
• Strong communication, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment.
• Deep understanding of e-commerce levers – search marketing, browse marketing, traffic management, pricing, and promotional tools.
• MBA or equivalent degree preferred.