Key Account Manager / Customer Success Lead / Sales Team Lead

Customer-Facing Account Manager / Team Lead

Key Responsibilities:

• Serve as the

  primary point of contact

  for assigned key accounts.
• Build and maintain

  strong, long-term relationships

  with customers by understanding their needs and aligning internal resources.
• Drive

  customer retention and satisfaction

  through proactive communication, issue resolution, and performance reviews.
• Collaborate with internal teams (Sales, Research, Marketing, and Digital) to ensure timely and high-quality service delivery.
  
• Track key account metrics such as campaign performance, lead quality, and customer feedback.
  
• Conduct review meetings with customers and prepare account reports.
  
• Lead and mentor a small team of 46 members to achieve performance and delivery goals.
  
• Identify growth opportunities within existing accounts and upsell or cross-sell services when relevant.
  

Key Skills & Competencies:

(For better discoverability on job portals, embedded role keywords are included)

• Customer Success Management

• Key Account Management

• Client Relationship Management

• Sales Team Leadership

• Customer Service Excellence

• Account Growth and Retention

• Stakeholder Communication

• Team Handling & Mentoring

• Performance Tracking & Reporting

• Presentation & Negotiation Skills

Preferred Background:

• Bachelors degree (preferably in

  Engineering

  , Business Administration, or related field).
• 3–8 years of experience in

  customer-facing roles

  such as Account Manager, Customer Success Manager, Customer Service Lead, or Sales Team Lead.
• Experience in

  engineering, manufacturing, B2B services, KPO, or BPO

  industries preferred.
• Excellent

  communication skills

  (verbal and written) in English and Hindi.
• Strong problem-solving, ownership mindset, and ability to multitask.
  

Why Join MOTM Technologies:

• Be part of a fast-growing company redefining industrial growth consulting.
  
• Work directly with decision-makers across 150+ engineering organizations.
  
• Exposure to diverse industries, advanced marketing technologies, and leadership growth opportunities.
  
• A transparent, process-driven environment with focus on performance, learning, and innovation.