Work from Office
Full Time
At Refyne, we are seeking a dedicated Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA)platform. As a Collection Executive, you will be responsible for ensuringtimely collection of dues from users, maintaining positive relationships with customers, and working with internal teams to resolve any payment- related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.
• Strong communication skills with the ability to engage with
customers professionally and empathetically.• A results-driven approach to collections, with a keen eye forresolving disputes and ensuring timely payments.• Problem-solving skills to address any issues or concerns raised bycustomers regarding payments.• Experience working with collection systems, CRM tools, andmanaging customer data.• Detail-oriented and capable of managing multiple accountssimultaneously.• Self-motivated, target-oriented, and able to work independentlywhile contributing to a team.• Ability to maintain customer relationships while ensuring thatcollections goals are met.• Proficiency in MS Excel and basic data entry and reporting.
- Proficient in MS Excel for data tracking and reporting.
Refyne
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