Roles and Responsibilities Manage Order to Cash process from order receipt to cash application, ensuring timely and accurate processing. Perform daily reconciliations of OTC transactions, identifying and resolving discrepancies. Handle chargebacks, refunds, and customer queries related to billing and payments. Collaborate with internal teams for effective communication on account status updates, payment reminders, and collections efforts. Utilize Excel skills for data analysis and reporting purposes.

ESSENTIAL DUTIES AND RESPONSIBILITIES Process PO and NON-PO invoices for vendors aligned to US and Canadian region Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data as per the TAT & SLAs Be a point of contact for escalated items and lead to assist the team and support the immediate lead Prepare and update process documents and should train all the team member (new & existing) Ensure PO & Non-PO Invoices are posted accurately Prepare & share Daily / Weekly / Monthly reports with all the stake holders (internal & external) Process and monitor invoices entered in ERP / accounting system (ORACLE / COUPA) to ensure payment is processed in a timely manner Should be able to understand & resolve queries of all the team members Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements Using analytical skills for solving problem or any gaps in process Process urgent invoices in Oracle / accounting system & ensure the invoice are paid on time Provide support on special projects related to Accounts Payable as needed Process urgent invoices and inform key stakeholders when payment has been made

What youll do on a typical day: Data Visualization: Design, develop, and maintain interactive data visualizations and reports using looker. Data Modeling: Create and optimize data models to support business requirements. Data Integration: Integrate looker reports into other applications for enhanced business capabilities. Performance Optimization: Monitor and optimize the performance of looker reports and dashboards. Collaboration: Work with business stakeholders to understand their data visualization and business intelligence needs. Continuously improve technical design patterns, workflows, and tools—defining and enforcing standards when necessary to sustain the platform’s effectiveness and sustainability, experimenting with and promoting adoption of new tools and approaches when appropriate Security: Implement different security measures on data and ensure compliance with data governance policies. Documentation: Document processes and methodologies used in developing reporting solutions. What you need to succeed at XPO: At a minimum, you’ll need: Qualification: Bachelor’s / master’s degree in computer science, Information Technology, or a related field. Experience: 3 plus years of experience in data analysis, data visualization, and business intelligence using BI Tools (Looker, Power BI, Tableau, etc.), Technical Skills: Proficiency in writing SQL queries, solid understanding of Data Warehouse and data modeling concepts. Analytical Skills: Strong analytical and problem-solving skills. Communication: Excellent communication and teamwork skills. Experience with Cloud Platforms such as Google Cloud Platform and Google Big Query Experience with programming languages like python, R etc. Understanding of version controlling tools GitHub, SVN, TFS etc. Google Cloud Platform or Looker certification a big plus Be part of something big.

Overview We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.We provide free transport facility Location : Pune Timing : 6:30PM 3:30AMWhat you’ll do on a typical day: Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis. Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. Resolve customer issues and complaints concerning billing disputes. Perform uploads to customer websites. Submit regular reports on the status of unpaid accounts and any repayment progress. What you need to succeed at XPO:At a minimum, you’ll need: Ability to work flexible hours ( 6:30PM to 3:30AM IST. ) Bachelor's in Accounting or Finance or Commerce 2 to 6 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar. Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications. Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Self-Motivated and enthusiasm to learn and grow Should be able to perform duties with minimum supervision Be part of something big.

ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates technical tasks and ensures teams are working correctly; oversees the development/support of specific IT areas and systems, and timely delivery of projects. (20%) Contributes in defining new business requirements; identifies and communicates risks to the business; investigates and proposes new tools and frameworks to deliver quality products faster. (5%) Acts as a liaison between project management, technical teams and IT leadership; assures best practices are defined and followed; drives consistency across applications and projects wherever possible. (5%) Manages all aspects of coding for the team branching, code review, continuous integration, build and release management, ensure code reusability and maintainability with constant refactoring, collaboration with Enterprise Architecture team on standards and approaches. Ultimately accountable for the quality of the code for the project. (10%) Coding project deliverables (10%) Creates the technical integration design that meets the functional and performance requirements (10%) Mentors developers and helps resolve technical roadblocks; conduct collaborative code reviews and coordinates the deployment and implementation of software solutions; recognizes organizational/team challenges and addresses them with management. (20%) Develop and maintain automated CI/CD pipelines for code deployment and collaborate with developers to manage code releases. (15%) Available for production application deployment and troubleshooting off hours and/or on an on-call basis. (5%) EDUCATION/EXPERIENCE: Bachelor degree required; Computer Science, MIS, or equivalent technology discipline preferred. 5+ years relevant software development experience including creating business applications with relational and non-relational database systems, within a fast-paced software development environment. 3+ years demonstrated experience in a technical lead role. Advanced knowledge of IT software development methodologies and processes in an agile environment with Scrum methodologies. Strong proficiency in full stack software development with emphasis in Java, Angular, J2EE and related Tech. Experience with client-side UI frameworks like Angular 14 and above Experience with SQL and relational databases (DB2, Oracle), Strong knowledge in Data Modeling using E-R Model. Experience with creating and consuming distributed data services (REST APIs, Messaging Buses). Experience in Web Services development (SOAP over both JMS and HTTP, REST). Experience with full SDLC implementation of projects using Enterprise Integration tools and SOA design patterns. Experience with asynchronous messaging frameworks for application integration. Experience with WSO2 API manager for API gateway installation, administration, integration and maintenance. Experience with Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE) for deploying and running cloud based applications. Experience with TeamCity, SVN and GIT to create and maintain continuous integration and continuous deployment configurations, and for software configuration management. Experience with DevOps concepts, CI/CD, testing automation and TDD. Experience in production support activities by monitoring and troubleshooting production issues. Transportation and logistics industry experience (desirable).

JOB DESCRIPTION - Senior Analyst, Sales Operations Key Responsibilities: Pardot Campaign Management: Build, test, and optimize automated marketing workflows and engagement programs. Manage and maintain segmented prospect lists and dynamic lists for targeted campaigns. Email Marketing: Design and develop responsive email templates using Pardot. Execute and analyze email campaigns to drive engagement and lead generation. Landing Pages & Forms: Create, test, and manage Pardot landing pages and forms with clear calls to action. Apply lead scoring and grading models to improve lead qualification. Analytics & Optimization: Use Google Analytics and Pardot reporting to track campaign performance and user behavior. Implement UTM tagging strategies to monitor campaign sources and optimize ROI. Make data-driven recommendations to improve engagement and conversions. CRM & Integration: Ensure accurate syncing between Pardot and Salesforce CRM. Maintain clean data and campaign tracking alignment across platforms. Digital Marketing & SEO: Collaborate on broader digital marketing initiatives including SEO strategies. Support content teams with insights into landing page and campaign performance. Ensure marketing efforts align with SEO best practices. Qualifications: 4+ years of hands-on experience with Salesforce Pardot (Marketing Cloud Account Engagement). Proficient in designing and building email templates , landing pages , and forms in Pardot. Strong knowledge of Google Analytics , UTM tagging , and marketing campaign tracking. Basic understanding of Salesforce CRM or similar systems. Familiarity with marketing automation concepts , segmentation, and lead nurturing workflows. Understanding of SEO fundamentals and how they relate to content and campaign strategy. Experience in digital marketing , including performance analysis and campaign planning. Working knowledge of HTML/CSS is a plus. Excellent attention to detail, project management, and communication skills. Preferred Qualifications: Pardot Specialist or Pardot Consultant Certification. Experience in B2B marketing environments. Familiarity with A/B testing and conversion optimization strategies.

Overview We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.We provide free transport facility Location : Pune Timing : 6:30PM 3:30AMWhat youll do on a typical day: Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis. Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. Resolve customer issues and complaints concerning billing disputes. Perform uploads to customer websites. Submit regular reports on the status of unpaid accounts and any repayment progress. What you need to succeed at XPO:At a minimum, youll need: Ability to work flexible hours ( 6:30PM to 3:30AM IST. ) Bachelor's in Accounting or Finance or Commerce Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar. Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications. Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Self-Motivated and enthusiasm to learn and grow Should be able to perform duties with minimum supervision Be part of something big.

Overview We are looking for a Corrections Representative who would be responsible for working on all corrections activities in accounts receivable processes . We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the correcting requests different queues worked under the corrections process. On our team, youll have the support to excel at work and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc. We provide free transport facility Location : Pune Timing : 1:00PM 10:00AM / 4:00PM to 1:00 AM What youll do on a typical day: As specialist you will be responsible for majorly working on the corrections queues that you are assigned to. Ensure that the requests are completed within the set timelines. Making sure all the correction requests are properly reviewed, understood and then rectifications to be done with proper documentation supporting the same. Understand the billing process and updates impacting corrections. Liaison with the onshore partner and work on any adhoc requests impacting revenue regularly. Timely response to the queries from customers on disputes Pros. Identify recurring issues and analyzing them. Collaborate with other processes within Order to cash to resolve recurring issues. Ensure documentation is updated for respective processes. Train the new team members on the corrections functions. What you need to succeed at XPO: At a minimum, youll need: Ability to work flexible hours depending on the process requirements Bachelors in accounting or Finance or Commerce 0 to 3 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Billing and corrections dispute resolutions processes Strong communication skills - both verbal and written. Basic Computer Skills & Advance Knowledge of MS Office is mandatory Should be able to perform duties independently and with minimal supervision Good interpersonal skills: participate in a team environment and build strong working relationships. Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.

Hi All, Exp - 2 to 4 years Pune Kharadi Location Shift time - 5pm to 2am (Home Pick & Drop) Good communication skills required. What youll do on a typical day: Answers general questions regarding portal navigation, HR applications use, and HR/Payroll policies and procedures. Demonstrate excellent customer service according to established call quality standards and management direction. Execute transactions (e.g., transfer, address change, voluntary separation, work schedule change, other personnel data changes) as assigned according to proper procedure, policy, and direction. Probe to understand customer needs for requests that are out of scope. Edit, route, resolve, and/or close cases according to established case quality standards and management direction. Ensure complete and accurate documentation of all customer requests in the case management tool. Demonstrated ability to de-escalate customer issue/scenarios. Appropriately communicate new call topics, trends or unusually high demand. Seek guidance as needed or directed from Senior CSAs, supervisors, or managers to assure that customer calls and cases are handled appropriately. Transfer or escalate more complex, critical, and/or confidential inquiries/requests to management or Tier 2 Human Resources Shared Service Center teams as appropriate. Consistently meet all customer satisfaction and productivity standards. What you need to succeed at XPO: At a minimum, youll need: 1-year related experience Experience with Microsoft Office products such as Word, PowerPoint and Excel. Itd be great if you also have: Associates or bachelors degree in Business, Human Resources or similar field. 3+ years related experience Experience with HRIS systems such as SuccessFactors Be part of something big.

What youll do on a typical day: As part of the rotation across all functions within FSS, you'll be working on a variety of tasks including managing assigned queues, resolving billing issues, initiating correction requests, validating invoices, and ensuring all necessary details are captured for timely customer payments. Ensure all requests are completed within the specified SLAs. Gain a comprehensive understanding of the billing process and the various updates that impact corrections across different functions. Collaborate with onshore teams to handle any ad-hoc requests that could affect revenue, gaining exposure to multiple processes within FSS. Support dispute resolution and provide timely responses to customer inquiries related to disputed accounts. Review accounts/statements for accuracy and initiate necessary corrections across different FSS functions. Conduct root cause analysis and implement solutions to prevent recurrence of issues. Ensure all documentation is accurately maintained and complies with company and audit requirements. Learn and adhere to company-specific SOPs and finance policies tailored for logistics and transportation clients. What you need to succeed at XPO: At a minimum, youll need: Flexibility to work in shifts based on the assigned process. A bachelor’s degree in accounting, Finance, or Commerce. 0 to 3 years of relevant experience in the logistics, transportation, or supply chain domain—preferably in Order to Cash (OTC) functions like billing or other customer-facing roles (preferred and not mandatory). Strong communication skills—both written and verbal—with a good grasp of grammar and clarity in written communication. Basic understanding of Windows and MS Office applications. Ability to take ownership and work independently with minimal supervision. Be part of something big.

What you need to succeed at XPO: Minimum 6+ Years of experience working as a Salesforce developer. Proven experience in developing Salesforce applications and interfaces: Salesforce full-stack development Sales, Service Cloud and Force.com Salesforce Lightning experience is a must Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL and system interfaces Experience in Lighting Web components and Aura Components. Proven skills in deploying and configuring Apps from App Exchange Experience in web front-end technologies & Frameworks Hands-on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer Certifications in Salesforce Admin, Salesforce Platform Developer, and Salesforce Platform Developer II Be part of something big.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned. 10% Manage intake of subpoenas and personnel records requests. 40% Draft subpoena and personnel records responses including drafting responses, identifying custodian or record, collecting responsive documents information, and producing same. 10% Process settlement process settlement payments in a timely manner. 5% Service of legal documents to third parties. 5% Track and report on metrics relevant to workload management. 30% Data entry, and other tasks assigned.

Position Overview: As an analyst, Procurement you will provide procurement support for XPO. Manage the procure-to-pay process from sourcing of procurement of services through developing strategies to reduce costs and increase efficiencies for various indirect services categories. What youll do on a typical day: Maintain procurement records in compliance with internal policies and audit standards. Participate in the development and implementation of procurement process improvements. Collaborate with cross-functional teams to reduce cycle times, improve SLAs, and lower procurement costs. Analyze procurement and supplier performance using procurement software and data analytics tools. Identify and assess risks related to procurement activities, supply chain vulnerabilities, and market fluctuations. Conduct market research and supplier evaluations to ensure financial stability and performance. Manage supplier relationships, resolve operational issues, and support performance evaluations. Partner with category management teams to optimize supplier partnerships, perform data analysis, and enhance service levels. Develop and lead strategic sourcing events such as Requests for Information (RFI), Requests for Quotation (RFQ), and Requests for Proposal (RFP) Manage project timelines and deliverables, keeping key stakeholders informed. Support supplier data cleansing and master data updates in collaboration with business and IT teams. Develop and maintain Standard Operating Procedures (SOPs) and training documentation. Contribute to internal projects and provide backup support for team activities. Engage in continuous learning and contribute ideas for process and documentation improvements. Build and maintain procurement reports, templates, and project documentation. What you need to succeed at XPO: At a minimum, you’ll need: Bachelor’s degree in business, Supply Chain Management, or a related field. 3 years of procurement, strategic sourcing, or vendor management experience Solid analytical and problem-solving skills with the ability to interpret complex data Ability to lead effective meetings with senior leadership teams and business groups Exceptional written and verbal communication skills. Ability to present complex concepts and findings in a clear and concise manner Strong project management ability to oversee multiple complex projects Experience implementing strategic initiatives and improving supplier performance Proficiency in data analysis tools and techniques and ability to manage large data sets Experience leading change initiatives within a large complex organization The capability to exercise judgment and discretion, and function independently within authorized limits Be part of something

Position Overview: As the Collections Manager, you will lead and manage the Collections function, including Dunning and Collection, Dispute Management, and Credit Management. You'll oversee a team of professionals, ensuring delivery against KPIs and SLAs while maintaining a strong internal control framework. As part of the leadership team, you'll help elevate service delivery standards and drive the sustainable growth of our Shared Services Centre. Pay, benefits and more. We offer a competitive compensation package along with extensive benefitsincluding medical, OPD, term and accidental insurance. More than that, you’ll join a dynamic, growing team where your leadership drives meaningful impact. What you’ll do on a typical day: Lead the Collections tower and drive performance through strategic direction and daily operational oversight. Ensure compliance with credit exposure limits, drive outbound call effectiveness, and maintain consistent touchpoints across accounts. Build collaborative relationships with internal teams (Sales, Disputes, Operations) and key customers. Manage end-to-end people responsibilities: assign tasks, appraise performance, coach, reward, and discipline where needed. Cultivate a high-performance culture and foster continuous team development. Ensure delivery excellence against agreed KPIs/SLAs within a robust internal control framework. Monitor and reduce past-due percentages, improve cash collections, and minimize bad debt risks. Ensure timely documentation of customer interactions in the collections tool. Build deep customer insight through analysis of outstanding balances, payment patterns, and cash flows. Track and manage SLAs, support service reporting, and facilitate service transitions when necessary. Proactively resolve issues flagged by the Business Account Manager. Promote a culture of continuous improvement, applying Lean principles to enhance O2C efficiency. Collaborate cross-functionally to ensure aligned service delivery. Own customer relationship management, including issue resolution and root cause analysis. Act as the escalation point for critical issues across the collections process. Champion innovation to drive value and challenge the status quo. What you need to succeed at XPO: Basic Qualifications: Bachelor's degree in Commerce from a recognized university. Basic accounting knowledge with Six Sigma, LEAN, or similar quality management certification. Experience: 15+ years of experience, with a strong background in Collections within logistics, shipping, or transport industries (mandatory). At least 10 years managing client-service functions in a shared services environment. Deep understanding of end-to-end O2C processes and best practices. Strong financial, operational, and stakeholder management capabilities. Proven experience in managing large teams and leading complex projects. Familiarity with budgeting, recruiting, coaching, and employee development. Skills & Attributes: Strategic thinker with a balanced short- and long-term view. High motivation and strong growth mindset, both personally and for team development. Entrepreneurial approach and ability to thrive in a start-up or evolving service center environment. Excellent communication and stakeholder engagement skills across all levels. Be part of something big.