Junior Customer Success Manager

About the Role

We’re on the lookout for a proactive, people-first Junior Customer Success Manager Intern to join our growing team. This role is perfect for someone who’s early in their career and eager to learn the ropes of client relationship management, onboarding, and customer growth in a product-led B2B/SaaS environment.You'll work closely with our Customer Success & Delivery Manager to ensure our clients are not only satisfied but see meaningful success with our solutions. This is a hands-on role where you’ll gain exposure to real-time project delivery, cross-functional collaboration, and direct client communication.

What You’ll Do

• Assist in onboarding new clients, guiding them through initial setup and ensuring a seamless handover from Sales/Implementation.
• Maintain regular and structured communication with clients through check-ins, feedback loops, and follow-ups.
• Keep CRM systems updated with accurate client information, notes, and activity logs.
• Prepare client performance reports and usage insights to highlight value delivered.
• Monitor customer health metrics and flag risks or upsell opportunities.
• Support product walkthroughs and client training sessions.
• Collaborate closely with internal teams (Product, Tech, Design) to resolve issues and deliver customer feedback constructively.
• Help identify and execute initiatives that drive engagement, retention, and satisfaction.
• Be part of process improvement efforts—your inputs will help shape how we do Customer Success.

What We’re Looking For

• Bachelor's degree in Business, Marketing, Communications, or related fields.
• 0–1 years of experience in Customer Success, Account Management, or client-facing roles.
• Excellent written and verbal communication.
• Strong interpersonal skills and an ability to build trust with customers and team members alike.
• Highly organised and dependable, with attention to detail and time management.
• Familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce) and Google Workspace.
• Comfortable in a fast-paced, high-growth startup culture.
• Eagerness to learn, take ownership, and contribute proactively.

Bonus Points (Preferred but not mandatory)

• Exposure to SaaS or B2B product environments.
• Knowledge of customer success platforms (e.g., Gainsight, ChurnZero).
• Certification in Customer Success or Account Management.
• Ability to interpret basic data and generate actionable insights.

What You’ll Get

• Mentorship & Growth

  : Work directly with experienced professionals across Product, Customer Success, and Tech. You'll learn on the job, get real responsibility early, and be guided along the way.

• Ownership from Day One

  : You won’t just shadow—you’ll lead calls, contribute ideas, and drive small projects as you grow.

• Startup Vibes with Structured Learning

  : The best of both worlds—agility, autonomy, and a chance to see the impact of your work, while being mentored in structured delivery practices.

• Room to Experiment

  : Whether it's crafting better communication frameworks or trying a new way to analyze customer data, your ideas are welcome.

• Transparent Culture

  : We believe in feedback, iteration, and open dialogue. You’ll always know where you stand and how you can grow.

• Opportunity to Shape Customer Experience

  : Your role has a direct line to customer happiness. Your ideas can help shape how we deliver value and retain clients.