Junior Customer Success Manager

Job Description

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Account managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. Responsibilities Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collaborating with internal departments to facilitate client need fulfillment. Maintaining updated knowledge of company products and services. Collecting and analyzing data to learn more about consumer behavior. Identifying industry trends. Resolving complaints and preventing additional issues by improving processes. Requirements Proven work experience as a Customer success or freshers also can apply BA/BS degree in Business Administration or relevant field Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Strong verbal and written communication skills Adaptability and strong problem-solving skills. Excellent active listening skills. Understanding of consumer behaviors and industry trends. Extensive, accurate product knowledge.