Responsibilities Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure. Monitor system performance, application health, and error logs to proactively identify and address issues. Investigate incidents, perform root cause analysis, and ensure timely resolution and communication. Document support workflows, known issues, and standard operating procedures for troubleshooting. Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes. Support system configuration, access control, and user provisioning processes. Participate in on-call rotations for after-hours or weekend support as required. Requirements Proven experience in a technical support, application support role. Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog) Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting. Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk. Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills to interact with internal stakeholders and external customers. Qualifications Individuals with 0-2 years of work experience as a Support engineer Willingness to learn new tools and technologies as needed for the role. Strong customer orientation and a solution-driven mindset. This is a paid internship
Company Description Cyces Innovation Labs LLP is a tech firm based in Chennai, focused on engineering and product thinking. With a track record of serving over 100+ clients worldwide, we deliver impactful results through our full-suite product development services. Our team comprises skilled engineers, designers, and thinkers dedicated to creating exceptional solutions for startups, enterprises, and governmental bodies Workplace Type : On-site Job Type : Internship Job Overview We are seeking a motivated and detail-oriented HR Intern* to support our recruitment efforts. This internship will offer hands-on experience in sourcing, screening, and coordinating interviews while working closely with the HR team. The ideal candidate is enthusiastic about human resources and eager to learn the dynamics of hiring in a fast-paced environment. Responsibilities Assist in posting job openings across job portals and professional networks Source potential candidates through platforms such as LinkedIn, job boards, and internal databases Conduct initial screening calls to assess candidate suitability Schedule and coordinate interviews between candidates and hiring managers Maintain accurate and updated recruitment trackers and documentation Provide regular follow-ups with candidates and support the end-to-end recruitment process Qualifications Completed a degree in Human Resources, Business Administration, or a related field Strong communication and interpersonal skills Ability to manage multiple tasks and prioritize effectively Familiarity with sourcing tools and job boards is a plus Eagerness to learn and grow in the field of talent acquisition this is a paid Internship*
As a Senior ReactJS Developer at Cyces Innovation Labs LLP, you will play a crucial role in our web development projects by utilizing your 2+ years of experience to deliver innovative and efficient solutions. Your main focus will involve leading the development and upkeep of our React-based applications to ensure top-notch performance and responsiveness. Your responsibilities will include building reusable components and libraries for future utilization, transforming wireframes and designs into high-quality code, optimizing applications for maximum speed and scalability, and managing projects within a Git environment. Collaboration is key as you will work closely with teams to produce high-quality code using various technologies. To excel in this role, you should possess proficiency in web fundamentals such as HTML, JavaScript, and CSS, as well as familiarity with front-end (CSS) frameworks like Foundation or Bootstrap. Additionally, a good understanding of RESTful APIs, data integration workflows, modern authorization mechanisms like JSON Web Token, and experience with front-end development tools like Babel, Webpack, and NPM are necessary. A solid grasp of React.js/React Native and its core principles, along with experience in popular React.js workflows like Flux and Redux, will be beneficial. This is a full-time position with a competitive salary range of 4,20,000.00 - 7,20,000.00 per year.,
About the Role We’re on the lookout for a proactive, people-first Junior Customer Success Manager Intern to join our growing team. This role is perfect for someone who’s early in their career and eager to learn the ropes of client relationship management, onboarding, and customer growth in a product-led B2B/SaaS environment.You'll work closely with our Customer Success & Delivery Manager to ensure our clients are not only satisfied but see meaningful success with our solutions. This is a hands-on role where you’ll gain exposure to real-time project delivery, cross-functional collaboration, and direct client communication. What You’ll Do Assist in onboarding new clients, guiding them through initial setup and ensuring a seamless handover from Sales/Implementation. Maintain regular and structured communication with clients through check-ins, feedback loops, and follow-ups. Keep CRM systems updated with accurate client information, notes, and activity logs. Prepare client performance reports and usage insights to highlight value delivered. Monitor customer health metrics and flag risks or upsell opportunities. Support product walkthroughs and client training sessions. Collaborate closely with internal teams (Product, Tech, Design) to resolve issues and deliver customer feedback constructively. Help identify and execute initiatives that drive engagement, retention, and satisfaction. Be part of process improvement efforts—your inputs will help shape how we do Customer Success. What We’re Looking For Bachelor's degree in Business, Marketing, Communications, or related fields. 0–1 years of experience in Customer Success, Account Management, or client-facing roles. Excellent written and verbal communication. Strong interpersonal skills and an ability to build trust with customers and team members alike. Highly organised and dependable, with attention to detail and time management. Familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce) and Google Workspace. Comfortable in a fast-paced, high-growth startup culture. Eagerness to learn, take ownership, and contribute proactively. Bonus Points (Preferred but not mandatory) Exposure to SaaS or B2B product environments. Knowledge of customer success platforms (e.g., Gainsight, ChurnZero). Certification in Customer Success or Account Management. Ability to interpret basic data and generate actionable insights. What You’ll Get Mentorship & Growth : Work directly with experienced professionals across Product, Customer Success, and Tech. You'll learn on the job, get real responsibility early, and be guided along the way. Ownership from Day One : You won’t just shadow—you’ll lead calls, contribute ideas, and drive small projects as you grow. Startup Vibes with Structured Learning : The best of both worlds—agility, autonomy, and a chance to see the impact of your work, while being mentored in structured delivery practices. Room to Experiment : Whether it's crafting better communication frameworks or trying a new way to analyze customer data, your ideas are welcome. Transparent Culture : We believe in feedback, iteration, and open dialogue. You’ll always know where you stand and how you can grow. Opportunity to Shape Customer Experience : Your role has a direct line to customer happiness. Your ideas can help shape how we deliver value and retain clients.