Junior Customer Success Manager

CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website)

Shift timing- 6:30 PM to 3:30 AM IST( 6 AM PST to 3 PM PST)

It’s Permanent Work from Home

We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.

Responsibilities:

• Ensure value delivery to customers on a weekly or biweekly basis.
• Raise support tickets, follow up with engineers, and keep customers updated.
• Follow up with customers to ensure they complete their assigned tasks.
• Assign and track tasks for ongoing projects.
• Assist with direct software integrations.
• Send notification reminders as needed.
• Ensure timely renewals of customer contracts.
• Support and contribute to customer success initiatives.

Qualifications:

• Bachelor's or Master’s degree in engineering.
• Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
• Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.
• Technical aptitude and the ability to quickly learn and understand complex products or services.
• Experience in the SaaS industry or working with technology solutions is a plus.
• Passion for delivering exceptional customer experiences and driving customer success.