799 Ivr Jobs - Page 13

Project description Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, and migration. We provide end-to-end project services and have delivered Orchestrade projects across all major asset classes and sectors including investment banking, asset management, corporate treasury, commodities. Whether you possess a background in finance, technology, or Mathematics, your experience in the capital markets industry or commodities industry would be of high interest to us. The project is a Trading and Position platform Implementation for Commodity products. You will be part of a Top Initiative f...

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialo...

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay ...

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and c...

Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay ...

As an experienced and certified Cisco Contact Center engineer, you will be responsible for providing technical expertise in Unified Communications and Contact Center solutions. Your role will include client consultation, planning, designing, implementing, and supporting IP-based call center solutions. You will be tasked with developing and implementing technical architectures, analyzing existing networks, and recommending solutions to enhance performance. Your responsibilities will also involve setting up, configuring, and testing various components of the Cisco IP Contact Center, such as Cisco Call Manager, IVR, Cisco Intelligent Contact Manager, CVP, Workflow Management systems, and Call r...

We Are Hiring - Medical Coders Multiple position 1. Radiology Coders (1 - 4 Years Experience) Certification: Any Certication Location : Chennai 2. E&M, IP OP Coders (QA Position) 3+Years Certification: Any Certication Location : Chennai. 3. Surgery Coders (1-4 years) Certification: Any Certication Location : Chennai 4. Home Health Coding (4+Years QC Position) Certification: Any Certification Location : Chennai, Trichy, Hyderabad & Banglore 5 . Denial Coders(1-4 Years) Certification: Any Certification Location : Chennai. 6 . IVR(Interventional Radiology coders) (1-4 Years) Certification: Any Certification Location : Chennai. 7. IPDRG Coder (1-4 Years) Certification: Any Certification Location...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on e...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Respons...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and...

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI a...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques D...

Key Responsibilities: Implement and migrate tagging using Adobe Launch / AEP Web SDK with XDM schema alignment and Adobe Edge Network integration. Audit, validate, and maintain tagging consistency across Dev/QA/Prod. Set up campaign attribution (UTM/CID), visitor ID stitching (ECID/hashed IDs), and mapping to Analytics & CJA. Configure datasets, metrics, and segments for cross-channel analysis. Integrate and QA Adobe Target A/B testing & personalization, ensuring A4T reporting accuracy. Establish governance for naming, version control, change tracking, and performance optimization. Build and maintain Tableau dashboards with stakeholder-defined KPIs. Develop and validate SQL queries combining...

Creation of functional requirements based on business/client/end user needs Experience in technical writing Experience working on large/complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Automation testing using Cyara or similar tools Smoke testing, System integration testing, regression testing Creation of Visio call flows, both detailed and high level based off User interface documentation

Exciting Opportunity for Medical Coders - Up to 60 K take-home || Locations: Hyderabad, Chennai, Bangalore || Minimum 2+ years of experience in the below mentioned specializations Specializations : Surgery - Hyderabad , Chennai , Banaglore Denials - Chennai Radiology - Chennai HCC - Chennai , Coimbatore , Bangalore , Trichy HCC to Home health - Hyderabad Package : Up to 60 K take-home Notice period : Immediate joiners Relieving letter is not mandatory Interested & eligible candidates can share their updated resume to HR Keerthi Sai Priya - 9951773491

As the Head of Customer Service at our fast-growing shipping and logistics automation platform, your role will be crucial in optimizing and leading our customer support operations. You will be responsible for ensuring a fast, effective, and high-quality service experience for our sellers across various channels such as chat, email, phone, and others. Your main responsibilities will include managing and scaling a high-performing customer service team, designing efficient ticketing and escalation workflows, and optimizing service workflows through automation tools like AI/chatbots and self-service portals. Your goal will be to deliver a best-in-class support experience, improve customer satisf...

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requi...

Hiring "Contact Center Technology Engineer" for Bank of Baroda for the location of Vadodara and Gandhinagar. Candidates with minimum 1 year of experience in Linux OS and PostgreSQL can apply.' Job Title: Contact Center Technology Engineer Experience: 1-5 Years Location: Baroda and Gandhinagar Salary Range: 30 k/month Working days: 6 Days a week Job Summary: We are looking for a Contact Center Technology Engineer with strong technical skills in Linux, PostgreSQL database management, and troubleshooting. The ideal candidate should have hands-on knowledge of contact center technology solutions and be eager to learn and grow in a fast-paced environment. Key Responsibilities: Install, configure, ...

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Surgery Coders @ Vepery Location !!! JOB DETAILS : Experience : 1+ Years of experience in Surgery Coding Notice : Immediate Work Mode : Office Location : Vepery COMPETENCIES / SKILL SET : *Minimum 1+ years of Surgery coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology Interested candidate contact to 9952075752 - POOJ...

Ability to drive process analysis, opportunity assessment and stakeholder communication, workshops and meetings Elicit requirements, identify solution and delivery defined functional specification documents including Business process mapping/modelling and BRDs. Understands emerging CX philosophy and practices and impact of technology like AI, ML, RPA, Bots, conversational IVR, AR/VR etc. in delivering enhanced experience Exposure and sound understanding to developing Business case ROI Understanding various partner solutions (digital transformation) and positioning them optimally in solutioning phase of the projects based on client requirements Ensure requirements are communicated and tracked...

Having good experience of developing IVR voice/digital flow/bot flows using Genesys Cloud Architect tool. Having basic understanding of Technical skill in java or python and familiarity with API and Web service. Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively. Identifying and resolving user and network issues related to Genesys Cloud CX. Demonstrating a strong technical understanding of Genesys Cloud CX software, including its architecture and integration with other systems. Continuous maintenance and support of multiple Genesys Cloud instances, configuring queues, managing user roles, and handling all available contact cente...

Looking for any Certified/Non Certified Medical coder with Surgery/IVR/Radiology Team Lead Surgery/IVR/Radiology SME/QA Surgery IVR/Radiology QA Team Lead Surgery/IVR/Radiology Process Coach/Assistant Manager Preferably Immediate Joinees to 30 days. Required Candidate profile Surgery/IVR/Radiology Team Lead Surgery/IVR/Radiology SME/QA Surgery IVR/Radiology QA Team Lead Surgery/IVR/Radiology Process Coach/Assistant Manager Preferably Immediate Joinees to 30 days. Perks and benefits Cab and Food Coupons Plus Incentives

You are seeking a skilled Genesys Cloud IVR Developer to design, develop, and implement interactive voice response (IVR) applications on the Genesys Cloud platform. You will play a key role in enhancing customer experience by delivering efficient and scalable IVR solutions. This position requires hands-on expertise in developing call flows, managing integrations, and optimizing customer interactions. Responsibilities: Design, develop, and implement Genesys Cloud IVR solutions using Architect for inbound, outbound, surveys, and conversational flows. Configure and script Genesys Cloud functionalities including call routing, security, and workflows. Collaborate with cross-functional teams to ga...

You should have a minimum of 3-7 years of experience in Genesys PureCloud Enablement and Configuration with hands-on experience in PureCloud Technology suite applications. Your responsibilities will include development, web services integration with 3rd party applications, creating custom reports using Rest API, configuration setup, IVR implementation, interaction routing, WFM, dialer configuration, scripter implementation, and ensuring Genesys PureCloud Certifications. You will also be required to interact with 3rd Party applications such as Web Chat, Data DIP, Salesforce, Twilio, etc. The position is based in Chennai/ Bangalore/ Hyderabad. The interview date is scheduled for 8th Mar 25.,