Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Creation of functional requirements based on business/client/end user needs
Experience in technical writing
Experience working on large/complex projects
Ability to communicate with engineers on requirements and expected outcomes
Familiarity with voice components and/or contact center practices/procedures
IVR knowledge of call flows, automation, self service
IVR, Complex ACD testing (both speech and DTMF)
Automation testing using Cyara or similar tools
Smoke testing, System integration testing, regression testing
Creation of Visio call flows, both detailed and high level based off User interface documentation
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