372 Ivr Jobs - Page 10

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines. Experience with Test Management tool s (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 7+ years of experience in software testing or related fields. 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations. Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems. Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio Strong understanding of Call Flows Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans. Experience in Test Automation using Selenium and /or other related tools. Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions and working knowledge of any Relational Database and DB Queries. Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report . Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) Background Check Required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. ."

The role will be responsible to build the product strategy and roadmap in line with the market needs and company s vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Responsibilities Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Skills Required Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits Perks Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance Didnt find the right fitVisit our Careers page to explore more open positions.

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

The Strategy & Consulting Global Network SONG Practice Genesys Job Title - Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6- Senior Manager Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills:Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills:Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Senior Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 12+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience :Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on industry & market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice , Digital (SMS, Email, Chat etc.) , WFM, Predictive Routing and Analytics applications Proactively identifying customer needs through a functional and technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & Solution experience: Use Genesys Architect/Composer/Designer, Genesys WFM, Pointillist , Genesys Cloud Models , Genesys Predictive Routing and Engagement. Your experience counts! MBA from a tier 1 institute A minimum 12 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Digital (SMS, Email, Chat etc.) applications solutioning Experience in leveraging Genesys product suite to automate customer service processes, enhance CX/AX & provide value based outcomes Qualification Experience:12+ years Educational Qualification:MBA from a tier 1 institute

Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management) Key Design, develop, and deploy AWS Connect solutions for CIVR (Interactive Voice Response), Chatbots (Lex), omnichannel routing, and reporting . Architect scalable contact center solutions leveraging AWS Connect, Lambda, DynamoDB, S3, Kinesis, and CloudWatch . Implement AI/ML-driven chatbots using Amazon Lex with seamless integration into Connect flows. Develop real-time and historical reporting using Amazon Connect Analytics, QuickSight, or third-party tools . Optimize CCP (Contact Control Panel) , CRM integrations (Salesforce, Zendesk), and agent productivity tools . Ensure high availability, security, and compliance (HIPAA, GDPR, PCI) for AWS Connect deployments. Automate processes using AWS Step Functions, EventBridge, and SNS/SQS . Required Skills: AWS Connect (Call flows, Queues, Routing Profiles, Security Profiles) Amazon Lex (Chatbot design, NLP, Lambda integration) AWS Lambda (Python/Node.js) for IVR logic & backend integrations Contact Center Reporting (Connect Metrics, QuickSight, BI tools) APIs & Integrations (REST, Webhooks, Salesforce, ServiceNow) Infrastructure as Code (Terraform, CloudFormation) Nice to Have: AWS Certification ( Solutions Architect, Developer, or Connect Specialty ) Experience with GenAI for contact centers (Amazon Q, Bedrock) Knowledge of WFO tools (WFM, Recording, Quality Management)

** Urgent Hiring for the Role of Quality Assurance Specialist - Contact Center Call Flow Automation for our Team** Role: Quality Assurance Specialist - Contact Center Call Flow Automation Duration: Contract Location: Remote Work timing: US EST Hours Job Summary: Seeking a technically skilled Quality Assurance Specialist to join our team and lead the implementation of automated testing solutions for contact center call flows. This role combines quality assurance expertise with technical automation skills to ensure our customer interactions meet the highest standards of quality and reliability. The ideal candidate will design, develop, and maintain automated testing frameworks that validate call routing, IVR systems, agent workflows, and overall customer experience across multiple communication channels. Key Responsibilities Automation Development & Implementation Design and implement comprehensive automated testing frameworks for contact center call flows, including inbound, outbound, and Omni channel interactions Develop automated test scripts for IVR (Interactive Voice Response) systems, call routing logic, and queue management Create automated validation processes for agent desktop applications, CRM integrations, and workflow systems Build and maintain test automation infrastructure using industry-standard tools and frameworks Implement continuous integration/continuous deployment (CI/CD) pipelines for automated testing Quality Assurance & Testing Establish testing protocols and quality standards for all contact center technologies and processes Perform end-to-end testing of call flows, including scenario-based testing for various customer types and situations Conduct regression testing to ensure system updates don't negatively impact existing functionality Monitor and analyze call quality metrics, system performance, and customer experience indicators Technical Analysis & Reporting Analyze test results and provide detailed reports on system performance, defects, and improvement opportunities Collaborate with development teams to identify, document, and track defects through resolution Create and maintain comprehensive test documentation, including test cases, procedures, and automation scripts Develop dashboards and metrics to track quality trends and system reliability Provide technical recommendations for system improvements and optimization Cross-functional Collaboration Work closely with contact center operations, IT, and vendor teams to ensure seamless integration of testing processes Partner with business stakeholders to understand requirements and translate them into testable scenarios Provide training and support to operations teams on quality processes and testing tools Participate in implementations, and change management initiatives Required Qualifications Technical Skills Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field 3+ years of experience in quality assurance and test automation Proficiency in test automation tools and frameworks (Cyara, Hammer, Quicketest, Selenium, or similar) Experience with contact center technologies (ACD, IVR, CTI, workforce management systems) Strong programming skills in languages such as Python, Java, C#, or JavaScript Knowledge of API testing tools and methodologies (REST, SOAP, Postman, SoapUI) Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitLab CI) Contact Center Knowledge Experience with cloud-based contact center platforms (Amazon Connect, Genesys Cloud, Five9, etc.) Knowledge of call center metrics and KPIs (ASA, FCR, AHT, SLA) Familiarity with omnichannel customer experience platforms Understanding of compliance requirements (PCI DSS, HIPAA, SOX) as applicable to contact centers Analytical & Communication Skills Strong analytical and problem-solving abilities with attention to detail Excellent written and verbal communication skills Ability to work independently and manage multiple projects simultaneously Experience with agile development methodologies and project management tools Preferred Qualifications Professional certifications in quality assurance (ISTQB, CSTE) or contact center technologies Experience with performance testing tools (LoadRunner, JMeter, BlazeMeter) Knowledge of machine learning applications in quality assurance Familiarity with speech analytics and voice biometrics technologies Experience with cloud platforms (AWS, Azure, Google Cloud) Background in telecommunications or customer service operations. Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

Strong understanding of IVR Application Testing, IVR Performance Testing, Outbound Testing Strong understanding of RESTful and SOAP APIs. Proficiency in Postman, Rest Assured, SoapUI, or similar API testing tools. Experience with API automation using Java. Familiarity with SQL for database validation. Knowledge of API documentation tools like Swagger. Develop, execute, and maintain test cases for RESTful and SOAP APIs. Identify, log, and track defects, collaborating with developers to resolve issues. Create test plans, test cases, test scripts, and test reports. Expert in APIs security standards by testing authentication, authorization, and data protection. Work closely with developers, business analysts, and QA teams to enhance product quality. Hands on experience in UI automation using selenium. Strong understanding of BDD cucumber frameworks

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Information: Ramesh- 9443238706(Available on WhatsApp) ramesh.m@veehealthtek.com Regards Ramesh - HRD Vee HealthTek

Greeting!! CorroHealth is Hiring for Certified Medical Coder...! Designation: Executive / Sr.Executive- HIM Services Location: Bangalore Specialty: *Surgery (Strong knowledge into Ortho and Cardiac Surgery) *General Surgery and SDS * IVR Experience: 1 to 9 Years Certification: AAPC/AHIMA (Mandatory) **Preferred Immediate joiners to 1 Month ** Salary: Best in the industry Interested candidates please send your resume to Vinitha.pannaeer@corrohealth.com Vinitha 9150046898

Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities :- Key Responsibilities:Voice Channel Development:Design and customize voice applications in Genesys Cloud CX. Develop IVR (Interactive Voice Response) systems and call routing strategies. Integrate voice channels with CRM systems and backend services. Troubleshoot and resolve voice-related issues. Optimize voice channel performance and availability. Chat and SMS Channel Development:Configure and integrate chat and SMS functionalities within Genesys Cloud CX. Develop and maintain chatbots using NLP and AI tools. Design intelligent routing for chat and SMS to improve agent engagement. Build custom workflows using APIs and SDKs for chat and SMS interactions. Custom Solutions and Integrations:Build custom solutions using APIs, webhooks, and other technologies. Develop connectors and integrate third-party applications, databases, and systems. Customize workflows with scripting languages like JavaScript or Java. Technical Experience :- Experience with Genesys Cloud CX (Voice, Chat, SMS). Strong knowledge of Genesys Cloud Architect and Flow Designer. Experience with Genesys Cloud APIs, webhooks, and SDKs. Proficiency in JavaScript or Java for custom solutions. Experience with IVR systems, chatbots, and NLP tools. Ability to troubleshoot and optimize complex communication workflows. Strong communication skills and ability to collaborate with cross-functional teams.Professional Experience and Educational Qualification :- 3 -4 years experience on Genesys Cloud CX with regular 15 year full time education. Qualification 15 years full time education

Greetings from Billedright!! We are looking for immediate joiners with below skills!! Key Responsibilities: Internal Medicine/ Family Practice E&M, Cardiology, Cardiovascular. Surgery Usage of Modifiers & NCCI Edits guidelines LCD/NCD Guidelines Pain Management IVR Coder, Gastro. Physical therapy Guidelines Usage of Modifiers & NCCI Edits guidelines LCD/NCD Guidelines. Required Qualification & Skills: Executive 1 to 3 years of experience in Medical Coding with above-specified areas. Senior Executive with 4 to 5 years of experience in Medical Coding with the above-specified areas. Strong Knowledge of anatomy and physiology Good Written & Verbal Communication e Certification is an added advantage for Senior Executive. Ms.Farjana Shajahan - farjanas@billedright.com If you are interested in the job, kindly send your resume to the above-mentioned email. Billed Right does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits. You can apply for other job opportunities at the below link https://billedright.zohorecruit.in/jobs/Careers

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2,700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build & maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation & Lead Connector upgrades the week they drop. Roadmap & Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e.g., back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics & Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance & Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement & Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support & slack channel to resolve platform issues. Qualifications 3-5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e.g., Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2,700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build & maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation & Lead Connector upgrades the week they drop. Roadmap & Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e.g., back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics & Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance & Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement & Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support & slack channel to resolve platform issues. Qualifications 3-5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e.g., Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2,700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build & maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation & Lead Connector upgrades the week they drop. Roadmap & Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e.g., back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics & Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance & Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement & Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support & slack channel to resolve platform issues. Qualifications 3-5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e.g., Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2,700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build & maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation & Lead Connector upgrades the week they drop. Roadmap & Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e.g., back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics & Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance & Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement & Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support & slack channel to resolve platform issues. Qualifications 3-5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e.g., Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2, 700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation Lead Connector upgrades the week they drop. Roadmap Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e. g. , back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support slack channel to resolve platform issues. Qualifications 3 5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e. g. , Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2, 700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation Lead Connector upgrades the week they drop. Roadmap Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e. g. , back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support slack channel to resolve platform issues. Qualifications 3 5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e. g. , Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2, 700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation Lead Connector upgrades the week they drop. Roadmap Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e. g. , back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support slack channel to resolve platform issues. Qualifications 3 5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e. g. , Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

About PatientHub PatientHub is ClinicMind s patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL s raw power into a turnkey growth engine for 2, 700+ chiropractic and mental health providers. Mission for This Role Leverage 100 % of GoHighLevel s feature set Workflows, Triggers, Custom Objects, AI Conversation, SaaS Mode billing, and the REST API to deliver a branded PatientHub experience that: Drives 40 % YoY MRR growth for the PatientHub module. Boosts patient engagement metrics (open rate 85 %, review conversion +30 %). Eliminates shadow CRMs by embedding GHL power natively in ClinicMind. Key Responsibilities GHL Platform Mastery Build maintain SaaS Mode templates, snapshots, and sub account automations Exploit GHL AI Conversation Lead Connector upgrades the week they drop. Roadmap Strategy Convert GHL release notes into a 12 month PatientHub roadmap. Prioritize backlog via impact effort, aligned to ClinicMind flywheel KPIs. Workflow Engineering Design multi step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat). Publish pre built funnel pages and survey forms for specific care plans (e. g. , back pain lead magnets). Integration and API Manage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services. Own UAT and regression scripts every GHL release cycle. Analytics Monetization Instrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker). Optimize SaaS Mode pricing tiers; manage rebilling margins and churn prevention automations. Compliance Security Enforce HIPAA, TCPA, CAN SPAM within GHL sub accounts; review new features for compliance risk. Enablement Support Deliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams. Interface with GHL support slack channel to resolve platform issues. Qualifications 3 5 years product management OR GHL agency experience building snapshots, workflows, and SaaS Mode accounts. Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows. Track record shipping customer facing features in an Agile squad (Jira, Figma, Git). Data fluency: Looker, SQL, or GHL analytics; comfortable A/B testing funnels. Familiarity with HIPAA/TCPA and healthcare marketing compliance. Advantage to Have Experience integrating GHL with EHR/RCM or other health tech systems (e. g. , Redox, HL7, FHIR). Chiropractic, PT, or behavioral health domain exposure. Certification: GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO. MUST HAVE : High comfort level working on Eastern Time Zone/US Shift Good internet access at home Mobile Hotspot Laptop/Desktop with at least 16 GB

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits based on NCCI guidelines and follow CMS regulations and payer-specific requirements. Maintain compliance with HIPAA regulations and protect patient confidentiality at all times. Collaborate with radiologists, billing teams, and compliance departments to resolve coding discrepancies or documentation deficiencies. Meet or exceed established accuracy and productivity benchmarks. Stay current with updates to coding standards, payer policies, and regulatory guidelines. Strong knowledge of human anatomy, physiology, and medical terminology. Interested candidate contact or share your updated resume to 8925808594 [Whatsapp] Regards Selvi S 8925808594

Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies. Responsible for documenting, reviewing and getting approval of the business requirements for each feature. Help derive the desired user experience to improve customer experience and operational efficiency. Prepare requirement documents such as BRD, FRD, User Stories, Mapping Sheets etc. Support UAT Testing by helping define the UAT test scenarios, review UAT test cases and support UAT testing team. Providing systems training to Business and End User. Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization. Knowledge, Skills and Abilities Education Bachelors degree in Computer Science, Engineering, or related discipline Experience 8+ years of experience with medium-to-large technology-based projects. Knowledge and skills (general and technical) Exposure to IVR Applications. Expert understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing. Expert understanding of benefits of IVR: Call Containment, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time. Expert understanding of Agile Methodologies, Backlog grooming, Sprint Planning. Expert understanding of Collaboration Tools such as SharePoint, Microsoft Teams, Microsoft Power point, Microsoft visio. Excellent Communication, organization and planning skills. Stakeholder Management Should have experience in complete software development lifecycle using Agile and Scrum methodologies. Ability and desire to learn new skills and techniques. Excellent troubleshooting and communication skills . Work with cross functional teams to support worldwide solution.

Job_Description":" Roles and Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services. Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact. Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments. Ensuring the daily assigned accounts are resolved/ worked on. Escalate difficult collection situations to Team Leaders situations and seek education and instruction. ","

Job_Description":" Job Description Roles and Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services. Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact. Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments. Ensuring the daily assigned accounts are resolved/ worked on. Escalate difficult collection situations to Team Leaders situations and seek education and instruction. ","