372 Ivr Jobs - Page 9

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

L2 CVP Engineer with Java development skills provides mid-tier support for Cisco CVP environments and associated IVR applications. Includes handling escalations from L1, performing in-depth analysis of call flows, VXML app behavior, and Java-based IVR logic. Role requires hands-on experience in debugging, deploying, and enhancing VXML applications developed using Cisco Call Studio and Java. The engineer also plays a key role in change implementations and supporting production releases.

Job Title: Technical I, IT Operations Job Description IT Technical Ops is responsible for daily production work tasks and provides advanced system-level support of IVR Applications, Cloud, Operating systems, Hardware and software tools including installation, configuration, maintenance and support. This position demonstrates excellent knowledge of Windows and Linux Servers Support analysis for hardware and software. Plays key role in updating PCI security patches and agents on available systems and ensure they met the compliance. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and engineering workgroups Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned Client servers. Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security. Spend between 60% - 70 % of time on client maintenance and deployment windows. Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup and work on Jira Cloud / Jira Service management. Work on Cloud infrastructure and application Support Candidate Profile Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office and scripting Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: English Time Type: Full time

Job Title: L2 CVP Engineer Company Name: Servion Global Solutions Job Description: As an L2 CVP Engineer at Servion Global Solutions, you will be responsible for providing second-level support for customer-facing applications and services. Your role will involve troubleshooting issues, implementing solutions, and ensuring optimal performance of the Customer Voice Portal (CVP) systems. You will collaborate with cross-functional teams to enhance system functionalities and deliver high-quality support to ensure customer satisfaction. You will also assist in managing system configurations, conduct root cause analysis, and provide guidance on best practices for using CVP technology. Responsibilities: - Provide second-level technical support for CVP-related incidents and problems. - Analyze and troubleshoot issues related to voice applications and ensure timely resolution. - Collaborate with L1 support to escalate complex issues and provide guidance. - Monitor system performance and apply necessary optimizations for improved efficiency. - Document troubleshooting processes and resolutions for future reference. - Participate in system upgrades and patches to align with the latest technology. - Work closely with project teams to assist in the implementation of new features and functionalities. - Provide training and support to junior team members. Skills and Tools Required: - Strong understanding of Customer Voice Portal (CVP) technologies and architecture. - Proficiency in troubleshooting voice-related issues and supporting telecommunication systems. - Experience with voice application development, preferably in Cisco environments. - Familiarity with programming languages such as Java, XML, or JavaScript used in voice applications. - Knowledge of IVR (Interactive Voice Response) systems and contact center solutions. - Experience with network protocols and concepts related to VoIP. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills for effective collaboration with teams and clients. - Familiarity with monitoring tools and logging systems to track application performance. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This role is suitable for individuals who are detail-oriented, proactive in their approach to problem-solving, and passionate about delivering high-quality technical support in a customer-centric environment.

Primary Skills Expert in Dialogflow CX & ES , designing virtual agents with intents, entities, contexts, and fulfillment for dynamic conversations. Skilled in Google Cloud Speech & Text Services , leveraging Speech-to-Text and Text-to-Speech for voice interactions and Sentiment Analysis for enhanced customer experiences. Proficient in CCAI Platform , developing Virtual Agents, Agent Assist, and Contact Center Insights. Strong in Cloud Functions & Webhooks , enabling backend integrations, API handling, and real-time response customization. Experienced in CCAI Integrations with Twilio, Genesys, Avaya, and Amazon Connect for seamless contact center deployments. Knowledgeable in Google Cloud Services (Cloud Run, Pub/Sub, Firestore, Cloud Storage) for chatbot data management. Deep understanding of Natural Language Processing (NLP) for intent detection, entity recognition, and optimizing conversational AI models. Secondary Skills Infrastructure as Code (IaC) Deploying CCAI solutions using Terraform CI/CD for Chatbots Automating chatbot deployment via Cloud Build Monitoring & Logging Stackdriver (Cloud Logging & Monitoring) for chatbot analytics Security & IAM Managing service accounts, IAM roles for Dialogflow & CCAI Third-Party API Integration CRM, ticketing systems, external databases Multi-Channel Deployment Web, WhatsApp, Facebook Messenger, IVR

Were Hiring – Certified Medical Coders! Looking for your next career move? Join our growing team! We’re hiring Certified Coders with minimum 1 year experience in the following specialties: E/M OP – WFO – Chennai Surgery – WFO – Chennai ED Facility – • WFH – Chennai, Pune, Coimbatore • WFO – Chennai Denials – • WFH – Chennai, Pune, Coimbatore • WFO – Chennai, Coimbatore E/M to Denial – WFO – Chennai, Pune Surgery – WFH – Chennai, Pune, Coimbatore Special Note: Openings available for Denial & Surgery QA profiles too! Contact: Deepika – HR Call/WhatsApp: 7708274118 Join a supportive team and grow your career with us! Multiple Locations | Flexible & On-site Roles #HiringNow #MedicalCodingJobs #WFHJobs #WFOJobs #ChennaiJobs #PuneJobs #CBEJobs #CertifiedCoders #HRConnect

Immediate Job Openings for IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty : IVR Medical Coding Experience : 1 - 3 Years. Designation : Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must Salary: 35K CTC Max Joining: Immediate Joiners only Location : Chennai/Trichy/Salem - WFO Interested Candidate can Call Immediately to 9443238706 (Available on Whatsapp) or forward your profile to ramesh.m@veehealthtek.com Regards, Ramesh - HRD 9443238706 ramesh.m@veehealthtek.com Vee Healthtek

Role & responsibilities The QA Testing Analyst - is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member and are considered to be a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments. Ensure all planning and execution of assigned QA work (Integration, System, End to End and User Acceptance, production support) ifor contact center systems is executed and avoids escalation Participate in assigned Scrum ceremonies. Understand QA scope, provide QA estimates and plan the tests. Create Test cases/scripts (manual and automated) and ensure test data is in place. Execute Tests (manual and automated) on time. Participate in release discussions and provide QA support as needed. Understand existing Automation Framework and maintain and modernize it, automate regression tests, and add value for optimization. Provide hands on support in automation issues resolution and be a team player in ensuring Mobile QA Automation (UI & API) is successful. Good communication skills and coordinate with on shore and offshore members as needed. Daily status reporting to leadership during Functional Testing or Regression Testing and ensure the release defects are tracked to closure. Risks/Issues within team are communicated proactively to Immediate Manager and assist in tracking them to closure. Bring thought leadership in Mobile channel and add value to Testing needs. Testing tracked and documented through Azure Dev Ops May work in systems including contact center reporting and analytics, call recording, workforce management, speech analytics, Integrated voice response (IVR) or IVA, contact center call routing, agent skilling, agent desktop and phone and systems susch as CRM. Preferred candidate profile Negotiation skills with the ability to influence others by information/knowledge sharing Proficiency in using Cyara automation test suite, in addition to in depth knowledge of common testing methods, terminology and industry best practices Experience with contact center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR, and VHT Callback. Genesys Cloud certification preferred. Experience with Agile collaboration systems, including Microsoft Azure DevOps (ADO) or Jira Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers Ability to work in a fast-paced environment Experience in an Agile-Scrum environment Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards Advanced knowledge of using software packages or tools for processing or displaying data PLEASE SHARE THE RESUME TO binni.sharma@mounttalent.com or else whatsapp on 8800662549

ABOUT US: Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal and Alexa. Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill presentment and payment services for more than 1300 clients leading the Utility, Telecom, Auto Finance, Insurance, Consumer Finance, and Health industries. Our comprehensive eBilling and Payment Platform allows our clients to provide a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, as well as a full range of customer communication options. For more details, please visit www.paymentus.com Job Location: Gurugram Job Type: Permanent Interview process: Coding challenge >> Round 1 (Technical Webcam>> Managerial webcam round (Tech + Managerial) Join our team as an AI/ML Specialist and contribute to the delivery of cutting-edge capabilities by leveraging the latest technologies. In this role, you will collaborate closely with stakeholders and technical team members to drive impactful solutions. Requirements: Minimum of 4 years of relevant experience in Data Science, Machine Learning, and AI techniques, with a strong background in open source technologies. Exposure to Gen AI models such as Falcon, Llama 2, GPT 3.5 & 4, and Prompt Engineering. Experience in creating basic RAG pipelines. Familiarity with cloud services such as AWS (EC2, S3, ECR). Expertise in at least one of the following areas: Time Series Analysis, Standard Machine Learning Algorithms, or Deep Learning. Experience with statistical analysis, data mining, temporal and pattern analysis, correlation of events, predictive modeling, and pattern recognition for various use cases. Area of expertise: In-depth knowledge and hands-on experience with at least one object detection framework including TFOD, Detectron, and YOLO, operating within a large-scale distributed platform. Or, Solid understanding of Deep Learning fundamentals (CNN, RNN, attention/memory) and extensions (Transformer, LSTM, ResNet, etc.). Or, Knowledge of state-of-the-art ML algorithms such as BERT, ELMo, GPT, GPT-2, XLNET, T5, LSTMs, CRFs, etc., APIs, ONNX, and open-source methods. Strong experience with data science tools including Python scripting, CUDA, numpy, scipy, matplotlib, scikit-learn, bash scripting, and Linux environment. on-making and the ability to justify actions effectively. Why Join Us Empowerment to focus on pivotal tasks. Embrace a flexible and laid-back work atmosphere. Prioritize work-life balance. Appreciate collaborating with a goal-driven team. Interact with an approachable, supportive, and accomplished management team. Competitive compensation package. Engage with cutting-edge technologies as they emerge in the market. Witness the direct impact of your code on the lives of millions of customer.

Oracle is seeking an energetic and experienced Java/J2EE Developer to support the Oracle Contact Center and the migration of Oracle s global Contact Center operations to a modern Cloud Contact Center as a Service (CCaaS) platform. This role directly supports strategic Oracle initiatives including OCI Ops/Support and Oracle Health (VA/DoD, IHS customers) , enabling voice services across 80+ business units (Fusion, Health, Hospitality, etc.). The successful candidate will collaborate with technical architects, business stakeholders, and engineering teams to modernize IVR flows, build scalable applications, drive automation, and deliver enterprise-grade services on Oracle Cloud. Key Responsibilities: Redesign and implement high-availability services using OKE and CCaaS platforms Design and develop scalable microservices and APIs using Java, Helidon, and J2EE Build and deploy applications on Oracle Kubernetes Engine (OKE) Automate onboarding of new business units without impacting service quality Contribute to CI/CD pipelines and DevOps workflows to ensure delivery efficiency Collaborate on architectural decisions and create technical specifications Conduct unit testing, peer reviews, and maintain development best practices Required Skills and Experience: Strong hands-on experience with Java, J2EE, MVC, SOA, REST/SOAP web services Proven expertise in Contact Center technologies Microservices development with Helidon and deployment on OKE Application and API design with a focus on scalability and security DevOps experience with CI/CD, automated testing, and containerized services Familiarity with integration design patterns and enterprise onboarding Knowledge of web security, authentication methods, and SSO technologies Experience with Java IDEs (Eclipse, NetBeans, JDeveloper, IntelliJ) Agile development experience using tools like Jira Excellent troubleshooting, collaboration, and communication skills

SAP ISU CS/CRM (Customer Service) Functionalities - Well versed in ISU -Customer Service Base customizing and configuration Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP) Hands on configuration Knowledge in following areas: Interaction Center Move-in, Move-out, Service notification, Service work order, Disconnection/Reconnection, etc Expertise Queues (TRFC/QRFC) handling and trouble shooting Experienced in SAP IS-U Business Master Data /Technical Master data configuration Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS Well versed in Functional workflow designed Knowledge in web service integration with SAP Knowledge in Mobile Application like Fiori etc S/4 HANA Customer Management implementation will be an added advantage. Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process Hand on knowledge in CRM middleware configuration and trouble shooting Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI Experienced in CRM Collection management WEBUI integration IC web Client and SAP CRM Integration Well versed in base customizing and WEBUI configuration Module Expertise in CRM Sales and Service Strong change management, business process mapping and re-engineering experience required Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills. One full life cycle implementation of SAP ISU CS/CRM is an additional plus. Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Role & responsibilities Design and develop end-to-end contact center solutions using Salesforce and Amazon Connect. Collaborate with business stakeholders to understand their contact center requirements and translate them into technical solutions. Lead the architecture and design of complex contact center systems, ensuring they meet business needs and align with industry best practices. Provide technical leadership and guidance to development teams throughout the project lifecycle. Ensure the scalability, security, and performance of contact center solutions. Stay updated with the latest trends and technologies in Salesforce, Amazon Connect and contact center solutions Preferred candidate profile Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in configuring and maintaining Amazon Connect contact center environments. Experience to Develop and implement call flows, routing strategies, and IVR configurations. Handson in development and implementation of call flows, routing strategies, and IVR configurations. Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc.. Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations. Can assist in scripting and automation to improve system efficiency. Work with business stakeholders to understand requirements and deliver technical solutions. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management

Job Summary: We are seeking a dynamic and results-driven Product Manager with 35 years of experience, specifically in the Telephony or VoIP industry, to lead the development and enhancement of our communication products. The ideal candidate will be responsible for driving product vision, roadmap, execution, and go-to-market strategies, ensuring alignment with business goals and customer needs. Key Responsibilities: Define and own the product roadmap for telephony and voice communication solutions. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to deliver high-impact features. Gather and prioritize product requirements through market research, competitive analysis, and customer feedback. Work closely with technical teams to translate business requirements into clear product specifications. Lead the product lifecycle from ideation to launch, ensuring timely delivery and quality. Monitor product performance metrics and make data-driven decisions to improve product usability and customer satisfaction. Serve as a subject matter expert in telephony systems, VoIP, SIP, PBX, or related technologies. Identify opportunities for innovation and differentiation in the telephony product space. Required Skills and Experience: 3-5 years of product management experience in the Telephony / VoIP / Communication technology domain. Strong understanding of telecommunication protocols and services (e.g., SIP, PBX, IVR, Asterisk, FreeSWITCH, WebRTC, etc.). Proven experience in developing B2B SaaS or cloud communication products. Excellent project management, analytical, and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work in a fast-paced, agile environment with cross-functional teams. Preferred Qualifications: Bachelor's degree in Engineering, Computer Science, or related field (MBA is a plus). Experience with cloud telephony platforms or CPaaS providers. Understanding of user experience (UX) principles and tools. Familiarity with Agile/Scrum methodologies.

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Write, maintain, and execute performance, load tests using tools such as JMeter, and HP LoadRunner. Develop automated test scenarios, performance test strategy, and documentation for reporting test status and results. Collaborate with project teams to understand architecture and business requirements to devise the performance test strategy and test plan. Work closely with product owners and scrum masters to determine acceptance criteria for testing. Should be able to understand the products technical details and assist the development team in troubleshooting issues. Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions. Communicate with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written, and verbal Provide training and mentorship on performance and load testing to other team members. Design and develop scalable, flexible, and cross-platform performance test frameworks. Be responsible for maintaining test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools, and close collaboration with development and business. 7+ years of software engineering experience with mandatory expertise in TruClient protocol/sockets. 5+ years of proven experience in software/computer engineering with strong performance testing background. 3+ years hands-on experience with JMeter and similar performance testing tools. 2+ years working with monitoring tools (Grafana, Splunk, Dynatrace or equivalent). Practical experience with PaaS/SaaS environments for performance testing. Amazon Connect knowledge (preferred). Strong skills in performance analysis, profiling, and system metrics evaluation. Nice to have: Digital experience with Chat, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Willing to work in US shift timings. To answer insurance telephone inquiries. Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments. Solve complex scope wise problems with little or no supervision from lead. Interact with key stakeholders. Flexible to work in the projects assigned. Net typing speed of 30 words per min above with an accuracy rate of 90% Good knowledge about MS Office tool Solve complex scope wise problems with little or no supervision from lead Develop in-depth knowledge of business processes facilitated by our software products Develop in-depth knowledge of operational processes around the scope of work. Troubleshoot deployment and environmental issues, resolve issues in a timely manner across multiple projects. QUALIFICATIONS: Experience: Fresher (0 to 5 months) Good comm skills with neutral accent Good English Written and Listening skills. Must be a Graduate from a recognized institution. Ability to adapt quickly to new and changing technical environments as we'll as strong analytical, problem solving and quantitative abilities

we're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. you'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project. As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation. Responsibilities: Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications. Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time. Automate test preparation and execution processes by integrating with APIs. Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. Conduct manual and automated testing, logging detailed defects using Rally (Agile Central). Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain. 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience of Genesys call routing and custom CTI softphone application development. Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse. Skilled in API testing and experienced with Cyara Service Libraries and Postman. Experienced in load testing using Cyara Cruncher. Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery. Nice to have: Digital experience with Voicebot, Chatbot, Email, SMS. Genesys cloud experience is nice to have, but not mandatory. Agile methodology experience. Excellent communication and presentation abilities. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital. About Telco Team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97 s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco s. Our Key Offerings are divided into 5 broad categories as follows Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the role Paytm is looking for a dynamic and results-driven Product Manager with 3+ years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration. Key Responsibilities: Define and own the product roadmap for key areas of the ecommerce experience (e.g., checkout, personalization, search, mobile, etc.). Collaborate with cross-functional teams to ship high-quality features on time. Use data, research, and user feedback to prioritize features and improve UX. Partner with engineering to ensure scalable, performant, and maintainable solutions. Develop business cases and measure success through KPIs and OKRs. Champion the voice of the customer while balancing business objectives. Mentor junior PMs and contribute to product team best practices. Keep up with industry trends and competitor strategies to inform product decisions. Qualifications 3+ years of product management experience, ideally within the telecom sector. Proven experience working with Ecommerce-related products. Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc. Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Excellent communication skills and the ability to work with both technical and non-technical stakeholders. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

Dear Coder's, Greetings from Access healthcare Huge hiring for Experienced & Certified coders (No freshers) CERTIFICATION IS MANDATORY. Minimum 1 year experience needed Salary as per market standards Only for certified coders Relieving letter is not mandatory Preferably Immediate - 10-15 days' notice period acceptable, Requried Speciality : Denial - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore, Pune E/M OP Coder - Chennai, Coimbatore Surgery - Chennai, Coimbatore, Pune ED Facility - Chennai, Coimbatore, Pune Pathology - Chennai, Coimbatore, Pune IVR -Chennai, Coimbatore Radiology - Chennai, Coimbatore, Pune Interview Mode: Virtual. Work mode: WFO/WFH both available. Contact : Ashok HR - 9345886782 (Interested please share your resume to mentioned number) Refer and share with someone who might be a great fit! Regards Ashok N HR -Talent Acquisition | accesshealthcare m: India - +91 9345886782 e: ashokkumar.n1@accesshealthcare.com w: www.accesshealthcare.com

Roles and Responsibilities Design, develop, test, deploy, and maintain IVR solutions using Nice CXone platform. Collaborate with cross-functional teams to identify business requirements and design customized IVR workflows. Implement ACD (Automatic Call Distribution) systems for efficient call routing and management. Troubleshoot issues related to IVR development, testing, deployment, and maintenance. Ensure compliance with industry standards and best practices in contact center technology operations. Desired Candidate Profile 5-10 years of experience in IVR development using Nice CXone platform. Bachelor's degree in Any Specialization (B.Tech/B.E.). Strong understanding of contact center technology operations and customer service principles. Proficiency in programming languages such as Python or JavaScript; knowledge of SQL database management systems.

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Trichy on June 21 & 22 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED Facility/ED Pro/Radiology/IVR - Medical Coding Job Location : Trichy,Chennai, Bangalore, Salem, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : June 21 & 22 at 10:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, No4, Bharathidasan Salai, Unit 2 -4th floor, Opposite to All India Radio, Cantonment, Trichy, Tamil Nadu - 620001 Important Note : Please mention my name, Kalaiyarasi Raja HR as Reference, at the top of your resume. Contact Information: Kalaiyarasi Raja- 9566406546(Available on WhatsApp) kalaiyarasi.r@veehealthtek.com Regards Kalaiyarasi Raja - HRD Vee HealthTek

Greetings from Global Healthcare Billing Partners Private Limited..! Job Title : Radiology Coding/IVR Coding Experience: 0.6 Months to 4 Years Job Location : Chennai, Velachery. Work Mode : WFO/WFH Job Description: We are seeking skilled and detail-oriented medical coders with 0.6 Months to 4 Years in Radiology Coding or IVR Coding. The role offers Work From Home flexibility while tagged to our Velachery, Chennai location for Organizational Alignment. Key Responsibilities: Assign Accurate ICD-10-CM, CPT, and/or DRG Codes for radiology or IVR Coding services. Review and interpret medical records, radiology reports and inpatient documentation to ensure complete and appropriate coding. Maintain Up-to-date knowledge of coding guidelines and payer-specific requirements. Ensure Coding quality and productivity benchmarks are met consistently. 0.6 Months to 4 Years of Experience in Radiology/IVR Coding. Strong understanding of ICD-10-CM,CPT and IVR coding guidelines. Interested Candidates can contact and share your updated Resume/CV to this WhatsApp number - 8925808592. Regards, Harini S HR Department

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits based on NCCI guidelines and follow CMS regulations and payer-specific requirements. Maintain compliance with HIPAA regulations and protect patient confidentiality at all times. Collaborate with radiologists, billing teams, and compliance departments to resolve coding discrepancies or documentation deficiencies. Meet or exceed established accuracy and productivity benchmarks. Stay current with updates to coding standards, payer policies, and regulatory guidelines. Strong knowledge of human anatomy, physiology, and medical terminology. Interested candidate contact or share your updated resume to 8925808597[Whatsapp] Regards Kayal HR 8925808597

Hiring For || Denials with radiology IVRCoders & QA || Hyderabad Chennai || Eligibility : Min 1 + years of experience in Denials with radiology IVR coding Certification is mandatory Package :- up to 9.5lpa Location :-hyderabad ,Chennai Work From Office Notice Period : immediate joiner Relieving Letter is not mandatory Interested candidates can share your updated resume to HR aparna- 8019127669 (share resume via Whats App ) Refer your friend's / Colleagues