799 Ivr Jobs - Page 9

Role & responsibilities Genesys Cloud Skill is Mandatory Only Hyderabad & Chennai Locations and preferred who are willing to relocate. 5-days Office Need to work in Vault / ODC environment 7pm - 4am will be the shift timings. Min 3+ Yrs to 14 Yrs profile is fine. Preferred Immediate to 30-days Notice candidates. Preferred candidate profile Genesys Platform Mandatory support L2/L3/Troubleshoot Network / lan/vpn calling/IVR Integration

About the team This team focusing on development and customization of IVR applications for Financial Institutions and Banks What you will be doing Plans and coordinates all aspects of technical projects from initiation through delivery. Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed. Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. In...

Proven experience leading regional or global programs across multiple geographies (EMEA, LATAM, APAC, Canada). Strong ability to align regional initiatives with overarching corporate strategies. Demonstrated success in managing cross-functional teams and driving accountability across regions. Skilled in facilitating meaningful dialogue across cultures and geographies. Excellent interpersonal and communication skills, with the ability to influence and collaborate with senior leaders, employee groups, and external partners. Experience in promoting employee engagement through storytelling, creative initiatives, and community-building efforts. Familiarity with inclusive hiring practices and coll...

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

We are seeking a Customer Experience Management (CXM) Consultant with expertise in Sprinklr Unified CXM solutions to drive strategic transformation initiatives and support contact center modernization . This role requires deep knowledge of customer service operations, omnichannel self-service, and IVR orchestration , along with experience in partner support, RFPs, and solution consulting . Key Responsibilities: Market & Business Strategy Analyze market trends and customer challenges to create business cases and strategic transformation roadmaps . Identify CX gaps and recommend data-driven improvements for customer service operations. Required Skills & Expertise: Experience in Customer Servic...

Job Title: AI Consultant (External) Location: Remote Employment Type: External/Freelancing Experience: 5+ Years Linkedin page: https://www.linkedin.com/company/datanetiix/ Website: https://www.datanetiix.com/ Candidates can share your resume to: kishore@datanetiix.com We are seeking an experienced AI Consultant to lead the design, development, and deployment of a robust AI Telephonic Conversational system . This role involves strategic planning, vendor evaluation, AI workflow design, and end-to-end implementation of a conversational AI Assess business and technical requirements for AI-driven Hotel Industry for US Based. Candidate should Design a scalable voice AI architecture Candidate shoul...

Job Description CE/CRM Functional Lead Role Overview The CE/CRM Functional Lead is responsible for leading the functional design and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role bridges business needs with technical capabilities, ensuring scalable, user-centric CRM solutions that drive customer engagement and operational efficiency. Key Responsibilities Client Engagement & Discovery Lead workshops and discovery sessions to understand client business processes and requirements. Serve as the primary liaison between clients and delivery teams. Solution Design & Implementation Translate business requirements into functional specifications. Design and con...

What success looks like in this role: Automate routine maintenance and monitoring tasks for the Global Contact Center ACD. Develop and implement automation scripts and tools to manage and monitor Telecom infrastructure/Instances. Create and deploy automation workflows to manage audio/Video conferencing systems, including proactive health checks and troubleshooting. Automate the process of updating and maintaining video conferencing endpoints through centralized management systems. Develop automated solutions for call recording and archiving processes to ensure compliance and efficiency. Implement automation scripts to streamline CTI environment management and troubleshooting. Automate the ge...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys C...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel ...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Sprinklr Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Sprinklr Architect to lead the design, implementation, and optimization of Sprinklr solutions that align with our business goals. The ideal candidate will have deep expertise in the Sprinklr platform, strong technical skills, and experience architecting social media management, customer experience, and digital engagement soluti...

Huge openings for Coders and Auditors in Chennai, Mumbai, Hyderabad, Bangalore, Coimbatore and Trichy. Work from Office ( NO OPENING FOR FRESHER or other field experience ). Need minimum 1year experience in Medical coding. Details: E and M IP OP Coder, Auditor & SME - Certified. VERY URGENT (Only Work from office) Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office) (SDS, GI Surgery, General Surgery, General Surgery also) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office) HCC Coder & Auditor - Certified. VERY URGENT (Only Work from office) Anesthesia Coder & Auditor - Certified. VERY URGENT (Only Work from office) Home Health Coder & Auditor ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cl...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 15 year of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Sprinklr Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Sprinklr Implementation Lead Consultant to lead the design, implementation, and optimization of Sprinklr solutions that align with our business goals. The ideal candidate will have deep expertise in the Sprinklr platform, strong technical skills, and experience architecting social media management, customer experience, and digit...

Work in teams that process medical billing transactions and strive to achieve team goals Review the claim allocated and check the status by calling the payer or through IVR /Web Portal Ask a series of relevant questions depending on the issue with the claim and record the responses Absorb all business rules provided by the customer and process transactions with a high standard of accuracy and within the stipulated turnaround time Actively participate in the company s learning and compliance initiatives Apply your knowledge of medical billing to report performance on customer KPIs Adhere to MBW s information security guidelines Be in the center of ethical behavior and never on the sidelines F...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Sprinklr Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Sprinklr Implementation Lead Consultant to lead the design, implementation, and optimization of Sprinklr solutions that align with our business goals. The ideal candidate will have deep expertise in the Sprinklr platform, strong technical skills, and experience architecting social media management, customer experience, and digit...

As a Senior Applications Developer / Voice Solutions Engineer, this position work s with customers deploying Cisco UCCE/ PCCE/ CVP/UCCX solutions. This position will be the technical lead throughout the life-cycle of contact center projects, acting as primary design engineer working with developers, project managers and clients to meet specific needs throughout the process. The Senior Applications Developer / Voice Solutions Engineer will work as part of a team of professionals that play a key role in implementing top tier solutions and delivering high quality results. Qualifications Requires a BA or BS Degree, preferably a technical degree Eight or more years of experience in Contact Center...

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 3D Modeling Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BE or BTech Summary: As an Engineering Services Practitioner, you will be responsible for providing end-to-end engineering...

At NiCE, we don t limit our challenges. We challenge our limits. Always. We re ambitious. We re game changers. And we play to win. We set the highest standards and execute beyond them. And if you re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what s the role all about This is an exciting Senior Specialist Business consultant position within the NiCE AI Center of Excellence Organization that is focused on delivery excellence and driving increased adoption and bottom-line ROI from our portfolio of AI solutions. Specifically, this role is focused on Intelligent Virtual Assistants (IVAs), Natural Language Understanding (NLU), and Interaction A...

Greetings from AGS Health. Designation: Medical Coder/Senior Medical coder Speciality we are hiring: IVR (interventional radiology) specialized medical coder who reviews radiology reports to assign accurate medical codes for interventional radiology (IVR) procedures . Job Description : Should have knowledge in Medical Coding concept. Understand the client requirements and specifications of the project. Meet the productivity targets of clients within the stipulated time (Daily & Monthly) Applying the instructions/updates received from the client during production. Ensure proper billing, revenue cycle optimization, and compliance with healthcare regulations Coding or auditing charts, based on ...

Hiring for a WFM Role for Multiple locations in India. Mainly Hiring for Gurgaon Bangalore Hyderabad Pune Kolkata Mumbai CTC 6 Lakhs to 18 Lakhs I am interested in candidates. Please apply online to the posting, and will get a call. Regards,

Key Responsibilities: Design, develop, and execute IVR test cases using Cyara tools. Automate functional, regression, and load testing for voice and digital customer journeys. Validate call flows, prompts, speech recognition, DTMF, and customer experience across IVR systems. Collaborate with developers, business analysts, and operations teams to gather requirements and define test strategies. Conduct end-to-end testing of voice, SMS, chatbots, and omnichannel interactions where applicable. Perform root cause analysis and log defects, track resolutions, and verify fixes. Ensure seamless integration of IVR with backend systems (CRM, databases, CTI). Monitor and report on test execution status,...

Role & responsibilities lead a team of medical coders specializing in interventional radiology procedures Review and ensure accurate coding for IVR procedures including angiography, embolization, stent placement, biopsies, and other image-guided interventions Ensure compliance with ICD-10, CPT, and hospital coding standards Provide training, mentorship, and quality audits for the coding team Collaborate with radiologists, billing, and clinical teams to clarify documentation and coding queries Identify opportunities for process improvement and workflow optimization Prepare reports on coding accuracy, productivity, and compliance metrics Stay updated with latest coding guidelines, intervention...