Genesys Cloud CX Technical Architect II

Role Overview: As a highly skilled and experienced Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Key Responsibilities: - Designing, developing, and implementing scalable and secure Genesys Cloud CX solutions - Collaborating with stakeholders to translate business needs into technical specifications - Leading the development team in building and deploying configurations, workflows, and automations - Conducting Proof-of-Concept (POC) demonstrations - Managing integrations with other enterprise systems - Documenting technical designs and processes for maintainability Qualifications Required: - 10+ years of experience in contact center technology design - 5+ years of experience with application development lifecycle - 5+ years of hands-on experience implementing Genesys Cloud CX - Proficiency in IVR, CRM, WFO, and other contact center technologies - Expertise in documenting requirements and design specifications - Strong leadership, communication, and presentation skills Additional Details: UST is a global digital transformation solutions provider known for partnering with clients for over 20 years to drive real impact through transformation. With a workforce of over 30,000 employees across 30 countries, UST focuses on innovation, agility, and domain expertise to create boundless impact and touch billions of lives.,