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Fresher hiring and Experienced Hiring For CSE Roles

Cognizant

0.0 - 3.0 years

Chennai

Work from Office

Key Responsibilities Respond to customer inquiries via voice, email, and chat in a timely and professional manner. Provide support for order issues, payment queries, and concerns. Ensure first-contact resolution whenever possible. Accurately log and track support tickets in CRM system. Escalate unresolved or complex issues to Tier 2 or specialized teams. Communicate policies and procedures clearly to customers. Maintain high-quality standards in line with SLAs and KPIs. Qualifications Experience: Fresher/2024 and 2025 Passout Skills: Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Basic technical aptitude and ability to learn new systems ...

Posted 1 week ago

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