Genesys Cloud CX Technical Architect II

As a highly skilled and experienced Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Your key responsibilities will include designing, developing, and implementing scalable and secure Genesys Cloud CX solutions, collaborating with stakeholders to translate business needs into technical specifications, leading the development team in building and deploying configurations, workflows, and automations. Additionally, you will conduct Proof-of-Concept (POC) demonstrations, manage integrations with other enterprise systems, and document technical designs and processes for maintainability. To excel in this role, you must have 10+ years of experience in contact center technology design, 5+ years of experience with application development lifecycle, and 5+ years of hands-on experience implementing Genesys Cloud CX. Proficiency in IVR, CRM, WFO, and other contact center technologies is essential, along with expertise in documenting requirements and design specifications. Strong leadership, communication, and presentation skills are crucial for providing technical leadership, mentorship, and guidance to the team. Desired skills include experience with Avtex OneView and Salesforce Genesys Cloud adapter, working in a healthcare environment with an understanding of HIPAA compliance, business development and leadership skills, and knowledge of advanced cloud services like AWS, Azure, or GCP. Soft skills such as problem-solving, analytical thinking, collaboration with stakeholders, effective communication, leadership, and attention to detail are essential for success in this role. UST is a global digital transformation solutions provider known for partnering with clients for over 20 years to drive real impact through transformation. With a workforce of over 30,000 employees across 30 countries, UST focuses on innovation, agility, and domain expertise to create boundless impact and touch billions of lives.,