270 Ivr Jobs - Page 8

Lead CRM Developer About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation How is this team contributing to the vision of Providence? Providence is enhancing the patient and caregiver experience by modernizing enterprise services. Clinical Technology Services is expanding its Innovation team to grow and enable the Genesys Cloud platform across all Contact Centers. This team will develop internal capabilities, offer strategic planning, establish best practices, and deliver Genesys engineering solutions. While focusing on Genesys, these roles also offer opportunities to work on other innovation projects like chatbots, NLU, and technology integration. These efforts will drive strategic advantages, cost savings, and essential business functionality, supporting Providences mission to serve the poor and vulnerable. Our Team culture: Work environment, which is collaborative and driven by learning, exploration & experimentation mindset. Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving users pain points & predictable delivery. What you will be responsible for? Design and develop custom applications and enhancements tailored for the Genesys platform : Should have robust programming skills and experience in developing custom applications that integrate seamlessly with the Genesys platform. This involves understanding the platforms APIs and SDKs, and being able to create solutions that enhance its functionality and meet specific business requirements Develop and enhance conversational bots utilizing Genesys Dialog Engine and Architect for improved user interaction : Should be proficient in using Genesys Dialog Engine and Architect to create and refine conversational bots. This includes designing bot workflows, implementing natural language understanding (NLU) capabilities, and continuously improving the bots based on user feedback and interaction data Create and integrate GenAI-driven bot workflows to enhance customer engagement and operational efficiency : Leveraging GenAI technologies, the engineer should be able to develop intelligent bot workflows that can handle complex interactions and provide personalized responses. This involves integrating AI models that can learn from interactions and optimize the bots performance over time Lead the configuration and optimization of the Genesys Contact Center to meet evolving business needs : Should have a deep understanding of Genesys Contact Center technologies and be able to lead efforts in configuring and optimizing the system. This includes setting up IVR systems, refining call routing strategies, and ensuring the contact center adapts to changing business requirements Collaborate with stakeholders/ cross-functional teams to identify, prioritize and implement opportunities for system improvements : Should work closely with various stakeholders, including marketing, IT, and customer service teams, to identify areas for improvement. They should prioritize these opportunities and implement solutions that enhance the overall system performance Facilitate seamless integrations between the Genesys Cloud Contact Center and other enterprise systems : Should be skilled in integrating the Genesys Cloud Contact Center with other enterprise systems such as ServiceNow, NexThink, and Microsoft Copilot. Contribute to the development of disaster recovery and business continuity strategies for the Genesys environment : Should play a crucial role in developing and maintaining disaster recovery and business continuity plans. This involves ensuring that the Genesys environment is resilient and can quickly recover from disruptions, thereby minimizing downtime and maintaining service quality Provide strategic insights to ensure alignment of Genesys development initiatives with overall business objectives : Should have a strategic mindset and be able to align Genesys development initiatives with the broader business goals. This includes providing insights and recommendations that support the companys mission and drive its success Who are we looking for? 5-8 years of experience in Genesys platform administration, configuration, and troubleshooting. Strong understanding of Genesys Contact Center technologies, including IVR, routing, reporting, and integration with CRM platforms. Knowledge of contact center best practices and customer service principles. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills for collaborating with internal teams and vendors. Ability to work independently and manage multiple tasks and priorities effectively. Genesys certifications (such as Genesys Certified Professional) is a plus. Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:

Step into the role of an AWS IVR Transformation - Engineering Lead. At Barclays, we are more than a bank we are a force for progress. You will be responsible to establish technical and engineering leadership in the IVR - Voice technology space. You will be involved in enhancing our IVR system by improving containment rates and rolling out more features that will improve customer experience when calling us, thereby reducing the number of calls directed to agents. You will be tasked with rolling out new features that will significantly improve the customer experience. You will be playing a crucial part for our continued success and innovation in providing top-notch customer service through IVR solutions. To be successful as an AWS IVR Transformation - Engineering Lead , you should have experience with: AWS Connect, which is crucial for managing our contact centre operations. Hands-on understanding in AWS Bedrock, as it is essential for deploying machine learning models. Deep hands-on Knowledge of Lambda using Go-Lang is required for running code in response to events, and great familiarity with Lex is important for building conversational interfaces: - AWS Connect, Lex, Lambda & using it for calling underneath APIs, AWS Bedrock. Some other highly valued skills may include: Understanding the use of GenAI technology in IVR solutions, as this will enable us to leverage advanced AI capabilities to further enhance our IVR system. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Pune office. Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

The Cisco CVP Engineer is responsible for handling escalations, ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments, and providing advanced troubleshooting support. This role involves collaborating with teams, conducting root cause analysis (RCA), optimizing call flows, and ensuring seamless IVR interactions for customers. The engineer also plays a crucial role in system enhancements, security compliance, and automation. Engage with business teams to understand customer requirements and implement appropriate IVR flows. Provide technical guidance on CVP architecture, best practices, and scalability solutions. Required Skills & Expertise Strong expertise in Cisco CVP components CVP Call Server, VXML Server, Reporting Server, Media Server. In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications. Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces. Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations. Understanding of Java and VXML scripting for troubleshooting IVR applications. Knowledge of CUCM, ICM, UCCE/PCCE, Finesse, and third-party IVR integrations. Experience with certificate management, security patches, and compliance best practices. Familiarity with automation tools for monitoring and reporting (Python, PowerShell, SQL). Excellent documentation and communication skills for RCA reports and technical documentation.

About The Role : In Scope of Position based Promotions (INTERNAL only) Job TitleClearing and Settlement Operator, NCT LocationPune, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleClearing and Settlement Operator, NCT LocationJaipur, India Role Description ETF Rates Settlements does exception handling of DB and Non DB Issued securities for rates business. International Non DB Issued creators are mainly UBS, Blackrock (iShares) and Vanguard for which DB is one of the principal bank and has capability to create and redeem stock with State Street who act as an Authorized participant. This involves lot of stake and NAV sensitivity due to competition between similar products. Critical activities includes solving unmatched trades, prioritizing CCP deliveries, raising traded short ISIN through define reports to trading desk, working on settling subscription and redemption queries, Singapore/HK creations and TLM reconciliation. Delay in foresaid activities have directly impact in creating daily penalties or complaints raised by client. Specially, creation orders versus client deliveries if booked in LDN-APAC zones have risk of VD buy-in if arrangement of moving stock is not in line. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work on unmatched trades by contacting counterparties and middle office to solve economic and non-economic discrepancies. Updating cash/stock SSI and fixing location matrix from ODC for STP settlement Performing inventory management on each ISIN to cover shorts by chasing c/p on receipts, requesting DRL team to move stock from one market to another and raising traded short ISIN to desk in designated format. Working on unmatched/inventory management of iShares creations/redemptions booked during the day and receiving such communication from State Street who acts as our Authorize participant. Action on settlement inventory task (TFSC,TFSA,CLSS) by agreeing reversal with c/ps or manual settlement of trade. Instructing manual swifts (MT540,541,542,543) through FMS in cases such as net off, reversal, dupe settlement. Clearance of nostro and depot TLM breaks by performing required level of investigation and raising issue to appropriate teams. Preparation of risk reports like SOD, EOD, DB MI to share open risk with management. Knowledge about CASS, CSDR and other regulatory changes and its applicability to day to day operations. Pre-matching of trades with CPTY / inventory management / clearing and settlement of trades Monitor and confirm incoming funds for timely settlement in compliance with market practice. Closely work with Risk Team, Middle Office and Front Office to push payments from their queue and assist in resolving payment issues and exceptional items Handle client queries including ad-hoc queries via phone and email Pro-actively chase counterparties and relevant groups in resolving non receipt of funds or payment issues and trade settlements issues. Understand the importance of managing issues and escalations Perform counterparties SSI, Trade amendments and FX Bookings Ensure & prepare the smooth settlements with Market and client / affiliate trades. Arrange for stock borrow to avoid the fail to deliver the stock to the client Calculating & confirming collateral balance of SBL and General Margin trades Ensuring & preparing the smooth settlement of market trades and client / affiliate trades Liaise with relevant teams for settlement inquiries relating to SBL equity transactions Communicating with external/internal clients Creating & sending various reports to on-shore units Your skills and experience Candidate/applicant should have analytical and good problem solving, should have good communication and escalate any issues proactively. The role requires extensive internal and external stakeholder communication. Should be a team player Flexible with shifts and be ready to take on additional responsibilities when needed. The Ideal candidate should have a university degree or equivalent with 2-6 years of Investment Banking operations experience of which at least 2 years of experience in Equity Settlements managing European settlements. Should have strong knowledge of trade life cycle and good understanding of Equities product and Business and European market nuances Strong analytical skills, detail oriented, flexible to work in shifts and take additional responsibility when needed. Very good verbal and written articulation/communication skills Should be able to challenge status quo. The ideal candidate should have hands on Experience in Trade settlements and should have managed Trade operations in the past, preferably for European markets. Should have strong knowledge of trade life cycle and market nuances. Good knowledge on various financial products like Cash Equities, Prime finance, Stock Borrow loan settlements etc. Basic understanding of Conversions, Corporate actions and Securities static data Proficient in MS office with specific concentration on MS Excel Good analytical skills and trouble shooting skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Must have skills: Amazon Connect Expertise: Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilities Proficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and cases Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management Integrate Amazon Connect with external systems, CRM tools (e. g. , Salesforce, ServiceNow), AWS services (e. g. , Lambda, S3), databases, and other backend systems Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services Proficient in AWS Lambda, API Gateway, and other serverless services Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies Experience designing disaster recovery mechanisms and handling designing a scalable architecture Familiarity with scripting languages such as Node. js or Python for creating AWS Lambda functions Customer Experience Optimization: Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly Optimize Amazon Connect workflows for enhanced customer interactions Administration & Support: Monitor and troubleshoot the performance of the Amazon Connect environment Conduct regular performance reviews and ensure compliance with industry standards and security requirements Automation & Integrations: Experience in CTI integration with CRM Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation Collaborate with development teams to create custom integrations using AWS SDKs or APIs Training & Documentation: Create and maintain documentation for Amazon Connect solutions and workflows Provide training and support to users and administrators on the operation and troubleshooting of the system Communication Skills: Strong written and verbal communication skills to interact with internal teams and customers effectively Good to have skills: Amazon Connect Certifications: AWS Certified Solutions Architect - Associate or AWS Certified Developer - Associate Amazon Connect-specific certifications or experience with contact center implementations AI & Machine Learning Experience: Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agents Security & Compliance Knowledge: Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etc Reporting & Analytics: Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboards Project Management Skills: Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions Experience working in an Agile and DevOps environment If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us !

Job description Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Radiology Coders @ Chennai Loaction !!! JOB DETAILS : Experience : 1+ Years of experience in Radiology Work Mode : Office Salary : Best in Market RESPONSIBILITIES : Exceeds the productivity standards for Radiology Medical Coding Perform coding for Radiology charts including contrast and enhancing drugs with a minimum of 98% accuracy and as per the turnaround time requirements. Maintains high degree of professional and ethical standards. COMPETENCIES / SKILL SET : *Minimum 1 years of Radiology coding experience *Analytical and problem-solving skills *Good multitasking, time management and organisational skills. *Problem-solving ability *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Optional. QUALIFICATIONS & WORK EXPERIENCE : *Knowledge in Anatomy and Physiology *1+ Years of experience in Radiology *Knowledge of MS Office (especially Excel and Word) Interested candidate kindly drop your resume at contact no mentioned below BHAVANA HR 89258 08595 Regards BHAVANA HR Global HR Team 89258 08595

Who We Are Our ambition is to operate a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission-critical, emotional purchase in under 30 minutes. From distributed computing to large-scale system design, complex algorithms to beautiful user interfaces, we have teams working on every step of the journey to ensure we continue to offer our customers a growing selection of choice at the best price with a fantastic level of service. Deliveroo now operates in 10 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers. Our partners, riders and customers are as passionate about food as we are, and if you want to make an impact on millions of users by solving some of the biggest technical challenges at great scale, come on board and join the ride. About The Role As a Care Tools Engineer at Deliveroo, you will play a pivotal role in optimising and maintaining the performance of our Care tools and systems. You will work closely with cross-functional teams to understand business requirements, implement system enhancements, and troubleshoot any technical issues that may arise. Additionally, you will evaluate new Care tools and make recommendations for potential integrations to enhance our customer support capabilities. Systems include Amazon Connect, Zendesk Support, Explore, Zapier, Twilio, Ziwo, and Shelf.io. Responsibilities: Configure and maintain Amazon Connect contact flows, queues, routing profiles, and other related components to meet business requirements. Monitor and optimise the performance of Amazon Connect to ensure efficient call handling and customer service. Collaborate with stakeholders to understand business needs and implement solutions within Amazon Connect. Troubleshoot and resolve technical issues related to Amazon Connect, including integrations with other AWS services. Implement and maintain security best practices within Amazon Connect to protect customer data and ensure compliance with relevant regulations. Develop and maintain documentation for Amazon Connect configurations, processes, and procedures. Stay updated on new features and capabilities of Amazon Connect and recommend improvements to enhance the contact center operations. Provide training and support to contact center agents and supervisors on the effective use of Amazon Connect features and tools. Requirements: Proven experience as an Amazon Connect Administrator or similar role, with a deep understanding of Amazon Connect configuration and administration. Strong knowledge of AWS services, particularly those related to Amazon Connect, such as Lambda, S3, DynamoDB, and CloudWatch. Familiarity with contact center operations and best practices, including call routing, IVR systems, and workforce management. Ability to troubleshoot and resolve technical issues related to Amazon Connect and its integrations with other systems. Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders. Experience in implementing and maintaining security measures within Amazon Connect to protect customer data and ensure compliance. AWS certification(s) related to Amazon Connect and other relevant AWS services is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. AWS Certified Advanced Networking - Specialty or AWS Certified Solutions Architect - Professional certification. Experience with scripting languages such as Python or JavaScript for customising Amazon Connect functionality. What We Are Looking For Pride in readable, well-designed, well-tested solutions Experience administering Amazon Connect, Zendesk or other 3rd party Care Tooling systems Experienced in planning, building and maintaining efficient, scalable customer care structures across various support roles Being an effective problem solver, experience in resolving issues relating to third-party systems, calling out effectively where necessary Experience conducting in-depth reviews of workflows further to optimise existing processes with the use of technology Risk analysis and experience working in dynamic environments Strive to educate and empower users to become self-sufficient across all systems whilst mentoring others Ability to create supports material catered to both technical and non-technical staff Life at Deliveroo We are a growing team, with a very large impact, seeking to answer some of the most interesting questions out there. We move fast, we re always looking for new ideas and we re very transparent about the decisions we make and why we make them. There are so many questions we need to answer and plenty more we haven t even encountered. How do data and technology help restaurants to grow as consumer habits changeHow can we predict what someone wants to order for dinner long before the idea has even crossed their mindAt Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space. Please click here to view our candidate privacy policy.

Required Skills & Experience: 5+ years of hands-on experience with Avaya AEP v7 installation, upgrades, and maintenance. Strong knowledge of patch management, system rehydration, and troubleshooting. Experience in Disaster Recovery planning, deployment, and testing. Expertise in Oracle WebLogic, Apache, and Tomcat administration on UNIX/Linux environments. Advanced troubleshooting skills in network, hardware, and system-level issues. Ability to manage security updates, compliance requirements, and performance optimizations. Strong communication skills to collaborate with internal teams and stakeholders Key Responsibilities: Avaya AEP Infrastructure Management: • Install, upgrade, and perform maintenance activities for Avaya AEP v7. • Manage patching, rehydration, and upgrade activities for Avaya systems. • Ensure system stability and performance through proactive monitoring and maintenance. Disaster Recovery (DR) & Compliance: • Conduct DR exercises and ensure compliance with recovery policies. • Perform DR deployment and synchronization to minimize downtime. • Implement and test backup strategies for Avaya infrastructure. Middleware & Server Administration: • Configure and manage Oracle WebLogic, Apache, and Tomcat on UNIX/Linux OS. • Ensure smooth operation of middleware services and troubleshoot any performance issues. Advanced Troubleshooting & System Maintenance: • Diagnose and resolve hardware, software, network, and system issues at an advanced level. • Replace defective components and optimize system configurations as needed. • Manage security updates, patches, and known environment issues. Preferred Qualifications (Good to Have): Avaya certifications (e.g., Avaya Certified Support Specialist - ACSS). Experience working in enterprise IT environments with large-scale deployments. Familiarity with automation tools for patching and system updates.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Cloud Contact Center OperationsLevel:8 and Work Experience:8+ YearsWork Location:BengaluruMust have skills:NICE inContact CXone Good to have skills:Avaya Contact Center, Genesys CX Cloud Contact Center, Amazon Connect Contact Center, SaaS based Contact Center skills Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and making key decisions to ensure project success.Key Responsibilities: Maintain omnichannel contact Center solutions, including voice, email, chat, SMS, and social media. Implement and maintain IVR, ACD, routing, and workforce management configurations to optimize call flows and agent productivity. Serve as the primary point of contact for resolving technical issues, system errors, and operational challenges related to NICE inContact CXone platform. Monitor system performance, identify potential issues, and proactively implement solutions to minimize downtime and disruptions. Collaborate with cross-functional teams to troubleshoot and resolve complex issues impacting contact Center operations. Provide ongoing training and support to end-users and administrators on CXone platform functionalities and best practices. Assist in the configuration, optimization, and maintenance of CXone features such as IVR, ACD, routing, and reporting. Document and maintain standard operating procedures, knowledge base articles, and troubleshooting guides for reference purposes. Stay updated on industry trends, product updates, and new features of NICE inContact CXone platform. Configure and customize the NICE inContact CXone platform to meet business requirements and improve operational performance. Collaborate with internal stakeholders to gather requirements, define project scope, and develop technical specifications. Conduct system testing, troubleshooting, and performance tuning to ensure reliability and scalability of the CXone environment. Provide ongoing support, training, and documentation to end-users and administrators. Professional Attributes: Good Communication skill, Contact Center/CCaaS Professional Certifications NICE inContact CXone certification is a plus. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Educational Qualification:BE/BTech ECE/Computer Science/EEE/Computer Technology/Cloud Computing Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely delivery of projects Provide guidance and mentorship to team members Additional Information: The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Operations This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements

About Data Axle: Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive. General Summary: We are looking for a Genesys Cloud Developer who will be responsible for develop, customise and maintain cloud solutions to meet the business requirements. Roles Responsibilities Genesys Cloud Development Implement and manage call flows, IVR systems, and voice/chat interactions within Genesys Cloud. Utilize Genesys APIs to extend and integrate Genesys Cloud functionalities with other tools and platforms. Integrate voice-bots/IVR into Genesys Cloud to provide automated customer support and improve efficiency. CRM Integration Lead the integration of Genesys Cloud with CRM systems (e.g., Salesforce, Microsoft Dynamics). Ensure real-time data synchronization between Genesys Cloud, CRM and other platforms. Customization Optimization Customize Genesys Cloud interfaces and configure features to align with business needs. Optimize existing call flows, IVR setups, and routing strategies to improve operational efficiency. The role will involve setting up and configuring Genesys platforms or instances, this includes setting up queues, flows, routings, and test pads to optimize call routing, agent management, and quality assurance. Inbound, Outbound, and Campaign Management The role will involve managing and optimizing both inbound and outbound call flows. This includes setting up IVRs, call queues, agent routing rules, dialling lists, campaign configurations, and agent scripts. Technical Leadership: Provide technical guidance and best practices for Genesys Cloud architecture and development along with new Feature configurations. Collaborate with cross-functional teams including IT, Sales, and Customer Support to ensure cohesive integration of Genesys Cloud within the organizations tech stack and integrations. The role might involve setting up and configuring Genesys platforms or instances coordinating with the Genesys support team. Troubleshooting Support: Analyse and resolve issues related to Genesys Cloud performance and related integrations. Provide ongoing support and maintenance of Genesys Cloud solutions, ensuring uptime and reliability. Document high-level architecture diagrams and call flow designs in VISIO ","jobQualifications":" Qualifications: 6+ years of hands-on experience with Genesys Cloud development and customization. Proven experience in integrating Genesys Cloud with CRM systems or other relative platforms. Extensive experience with call/voice interaction design and implementation on Genesys Pure Cloud. Experience with cloud infrastructure (AWS, Azure) and CI/CD pipelines. Experience in setting up and configuring Genesys platforms or instances, including knowledge of infrastructure, networking, and security best practices. Professional experience with integration services including XML, SOAP, REST, TCP/IP, JavaScript, HTML And Dot-Net framework Knowledge of scripting languages (e.g., YAML, Groovy) and orchestration tools for Genesys Cloud. Expertise and familiarity with the Pure Cloud development platform. Excellent understanding of telephony systems and VoIP technologies. Strong problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Experience with different technology stacks and customization techniques. Genesys Certified Professional (GCP) OR Genesys Cloud Developer Certification (GCX-GCD) is preferred. This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Disclaimer: Data Axle India follows a merit-based employee recruitment practice with extensive screening steps. Data Axle India does not charge/accept any amount or security deposit from job seekers during the recruitment process. Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert. All Data Axle jobs are published on the Careers page of its website and/or on its LinkedIn profile. Interested job seekers may access the same and apply directly. If you believe you have been a victim of recruitment fraud, you are requested to approach law enforcement agencies immediately. ","

We are looking for a Engineers with expertise in Golang (Go),to design, develop, and maintain automated pipelines for cloud-based applications and contact center solutions. The ideal candidates will also be responsible for developing integration modules between different cloud systems such as Salesforce, Microsoft Dynamics, and other enterprise platforms. Responsibilities: Develop automation scripts in Golang (Go) and Python for deployment orchestration, monitoring, and infrastructure management. Develop and maintain CI/CD pipelines for AWS-based applications and Genesys Cloud solutions. Automate deployments, infrastructure provisioning, and testing using AWS services (CodePipeline, CodeBuild, CodeDeploy, Lambda, etc.). Manage containerized workloads using Docker and Kubernetes (EKS preferred). Integrate and manage Genesys Cloud APIs for contact center automation and real-time data synchronization. Implement integration modules between different cloud systems (e.g., Salesforce, Microsoft Dynamics, ServiceNow, etc.) for seamless data exchange. Monitor and improve infrastructure performance, security, and scalability. Implement Infrastructure as Code (IaC) using Terraform, AWS CDK, or CloudFormation. Configure and maintain monitoring, logging, and alerting with AWS CloudWatch, Prometheus, or Grafana. Collaborate with development, DevOps, and contact center teams to ensure smooth software delivery. 3+ years of experience in Golang (Go). Knowledge of message queues (Kafka, SQS, SNS). Containerization and Orchestration experience with Docker and Kubernetes (EKS preferred). Experience integrating cloud applications (Salesforce, Microsoft Dynamics, ServiceNow, etc.). Strong understanding of networking, security, and cloud best practices. Version control expertise with Git and Git workflows. Nice to have: Experience with Genesys Cloud Architect (flows, IVR scripting, and integrations). Knowledge of Genesys Cloud WebRTC, Web Messaging, and real-time analytics integration. Experience with Genesys Cloud APIs for managing agents, queues, conversations, and reporting.Hands-on experience with AWS services (EC2, EKS). Experience with serverless architecture (AWS Lambda, Step Functions). Experience with GitOps (ArgoCD, FluxCD). We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

" Job Title : Project Manager- Call Center Job Location - Bangalore Key Responsibilities: Experience: 10 + years of project management experience, preferably in customer call center operations and IVR systems. Proven experience with the implementation and management of IVR systems, CRM tools, and contact center technologies. Strong background in leading cross-functional teams and managing large-scale projects. Experience in process improvement methodologies (Lean, Six Sigma, etc.) is a plus. Skills: Strong project management skills, with the ability to prioritize, organize, and manage multiple projects simultaneously. Excellent communication and leadership abilities, with the capacity to build relationships at all levels. Knowledge of call center technologies, IVR scripting, and integrations with CRM systems. Analytical and problem-solving skills, with the ability to translate data into actionable strategies. Project Management: Lead the end-to-end project lifecycle for the deployment of new customer call center solutions, including IVR systems, CRM tools, and communication platforms. Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. Develop detailed project plans, ensuring resource availability and allocation, and coordinating cross-functional teams. Manage and track project progress, address issues, and proactively identify potential risks and obstacles. Provide regular project updates to stakeholders, including senior management, ensuring alignment with organizational objectives. IVR System Implementation Management: Oversee the design, development, testing, and implementation of IVR systems. Collaborate with IT, customer service, and third-party vendors to configure IVR flows and features that enhance customer experience. Continuously analyze and optimize IVR system performance, making adjustments as necessary. Work with teams to ensure integration between IVR systems, CRM systems, and other customer service tools. Stakeholder Vendor Management: Manage relationships with external vendors, contractors, and third-party service providers to ensure successful project outcomes. Work closely with internal and external stakeholders to ensure requirements are understood and met. Qualifications: Education: Bachelordegree in Business Administration, Information Technology, or a related field (required). PMP, Agile, or other project management certifications (preferred).

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Lets talk about your role and responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in the Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product and partner closely with engineering to fix issues. Using our ticket tracking system to work on customers requests; research, troubleshoot and identify solutions to product, software, network, and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production-impacting incidents. Represent the voice of the customer: Represent our customers needs to drive our product in a strong direction Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether its our tools, systems, or processes, well rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Support team. Lets talk about your skills/expertise: BS in Computer Science or related field, or equivalent experience Minimum 4 years of experience supporting complex software products (VoIP, IVR, Genesys, Avaya, Cisco, Nortel PBXs) Strong knowledge of network fundamentals and protocols Expertise in SIP/H323 VoIP, WebRTC, and/or ISDN signaling systems Web debugging skills across multiple browsers using Developer Tools Scripting abilities (shell, Python, JavaScript) Understanding of web technologies and internet security standards Experience with call tracing using application logs, Wireshark, and carrier traces Knowledge of Windows Server 2016+ operating systems Web API experience, automation, and REST API troubleshooting Excellent analytical, troubleshooting, and communication skills Other skills you may have: Understanding of CTI Experience with AWS cloud services Familiarity with contact centers and agent software (Genesys Cloud, Cisco Finesse, NICE CXone, Amazon Connect) Experience with MS SQL Server 2016+ (running queries, using SQL Management Studio) Knowledge of QA methodologies Familiarity with Elasticsearch, Sumologic, Splunk, Grafana Experience with Zendesk, Salesforce, Jira. Knowledge of JQuery, HTML, CSS Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Some careers shine brighter than others. . In this role, you will: DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for Voice Biometrics Infrastructure L2/L3 Handling and maintaining Voice Biometrics IVR infrastructure and its security for Linux and Windows platforms. Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions. Managing all the operational oversight needed for the platform and Voice Biometrics application with day-to-day activities including Incident, Problem, Change Management. Work on critical / complex incidents, able to analyze issues, search through code/config, and ensure resolution within SLA. Align to business partners goals for the Technology / Domain / RTB Operations and deliver goals as per agreed schedules specifications. Strong interpersonal skills good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.) Understand analyze changes in technology process across the Group / regions that would impact production environment support of builds tools. Requirements To be successful in this role, you should meet the following requirements: 6+ years of experience in Contact center or background in Telecom domain Familiarity with telecom systems and platforms like Interactive Voice Response and Media Bar, Computer telephony Integration,Text to Speech, Genesys, Excellent programming skills in Java, J2EE, Spring Basics, VXML, CCXML Extensive experience in managing IVR and knowledge on Linux commands, Shell / Python scripting, web services and APIs, Oracle and MSSQL Database. Expert with agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk Familiar to production support processes like Change, Incident, and Problem management processes. Excellent in troubleshooting, problem solving and analytical skills in a complex, distributed environment. Good communication and leadership skills, ability to work closely with cross-functional teams, stakeholders, and overseas customers. After hours on-call support is required. These hours can be unpredictable at times. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Step into the role of an Engineering Lead. At Barclays, we are more than a bank we are a force for progress. You will be responsible to establish technical and engineering leadership in the IVR - Voice technology space. You will be involved in enhancing our IVR system by improving containment rates and rolling out more features that will improve customer experience when calling us, thereby reducing the number of calls directed to agents. You will be tasked with rolling out new features that will significantly improve the customer experience. You will be playing a crucial part for our continued success and innovation in providing top-notch customer service through IVR solutions. To be successful as an Engineering Lead , you should have experience with: AWS Connect, which is crucial for managing our contact centre operations. Hands-on understanding in AWS Bedrock, as it is essential for deploying machine learning models. Deep hands-on Knowledge of Lambda using Go-Lang is required for running code in response to events, and great familiarity with Lex is important for building conversational interfaces: - AWS Connect, Lex, Lambda & using it for calling underneath APIs, AWS Bedrock. Some other highly valued skills may include: Understanding the use of GenAI technology in IVR solutions, as this will enable us to leverage advanced AI capabilities to further enhance our IVR system. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Pune office. Purpose of the role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity. Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development. Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies. Develop microservices-based architectures using Java for handling large-scale VoIP, call routing, and telephony applications. Work on cloud-native applications deployed on AWS, Google Cloud, or Azure. Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies. Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities. Ensure high availability and low-latency performance for real-time customer interactions. Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations. Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges. Key Skills Experience: Having decent experience in software engineering with strong expertise in Java Experience in designing and building distributed, cloud-native applications. Experience working with contact center solutions, dialer systems, and call center analytics. Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.). Strong problem-solving skills with the ability to debug and optimize complex systems. Understanding of AI-driven automation and integration with customer engagement platforms. Excellent communication and collaboration skills. What We Offer: Medi Claim Benefits Paid Holidays Casual/Sick Leave Privilege Leave Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances

Role & responsibilities IVR Knowledge: Experience with interactive voice response systems. Amazon Connect, Lambda, Lex, and Polly: Proficiency in these tools is essential. Programming and Telephony Knowledge: A solid foundation in programming, along with telephony systems expertise. Experience with node.js as preferred Conversational AI: Skills in natural language processing and speech analytics are highly valuable. NET Preferred (Not Required): While .NET experience is preferred, it is not mandatory. Preferred candidate profile Perks and benefits

The Strategy & Consulting Global Network SONG Practice Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Manager | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 8 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The SONG practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Blogs Qualifications Y our experience counts! 5+ years of experience in working with Google CCAI solutions- creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything€”from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Qualification Your experience counts! 5+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Ability to work effectively in a remote, inclusive, virtual, global environment What's in it for you? An opportunity to work on

The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team Required Skills 2+ year of experience working as a Quality Assurance Engineer Experience with Salesforce Sales, Service, or Experience Cloud Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc) Testing against feature stories (with or without defined requirements) Documenting test results in a structured, detailed fashion Able to prioritize defects focusing on the most important ones first Filing detailed issue reports with clear repro steps Browser/device testing, API testing Developing QA plans for features or projects Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers role in the process and usage of tools like JIRA Salesforce Administrator certification Knowledge on Chatbots and IVR are a plus Soft Skill Requirements Experience in automation testing using any tool Comfortable presenting remotely and in person to manager-level and below. Comfortable leading user story grooming sessions Comfortable speaking to what is built both internally and externally Ability to comfortably speak to industry best practices and guide the client towards those best practices Highly organized Responsibilities Assessing requirements or features to identify areas to test Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA. Adapting to and learn to work with different technologies and team contexts Communicating sensitively to different client/team norms and communication style Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements Ability to explain the UAT testing process to the customer Partner with someone more senior who will assign tasks and support. Reaching out within the team for clarification when you are unsure of how to proceed Connecting with client/project teams to ask questions and follow up as needed Publish testing status, defects to stakeholders Occasionally participating in client meetings to explain your findings Occasionally serving as a primary client contact for a small project, or while leads are unavailable What s it like to be a part of NeuraFlash Remote In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airportWe know that a perfect 9-5 isn t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don t forget to slow down and celebrate the big things and the small things together.

The Salesforce Quality Assurance Consultant will be responsible for bringing quality to Salesforce projects by understanding the requirements, design, and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. You will contribute to standardise the growing QA practise. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team Required Skills 2+ year of experience working as a Quality Assurance Engineer Experience with Salesforce Sales, Service, or Experience Cloud Salesforce.com domain knowledge is a plus (ex: Field Service, Bots, etc) Testing against feature stories (with or without defined requirements) Documenting test results in a structured, detailed fashion Able to prioritize defects focusing on the most important ones first Filing detailed issue reports with clear repro steps Browser/device testing, API testing Developing QA plans for features or projects Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers role in the process and usage of tools like JIRA Salesforce Administrator certification Knowledge on Chatbots and IVR are a plus Soft Skill Requirements Experience in automation testing using any tool Comfortable presenting remotely and in person to manager-level and below. Comfortable leading user story grooming sessions Comfortable speaking to what is built both internally and externally Ability to comfortably speak to industry best practices and guide the client towards those best practices Highly organized Responsibilities Assessing requirements or features to identify areas to test Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA. Adapting to and learn to work with different technologies and team contexts Communicating sensitively to different client/team norms and communication style Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements Ability to explain the UAT testing process to the customer Partner with someone more senior who will assign tasks and support. Reaching out within the team for clarification when you are unsure of how to proceed Connecting with client/project teams to ask questions and follow up as needed Publish testing status, defects to stakeholders Occasionally participating in client meetings to explain your findings Occasionally serving as a primary client contact for a small project, or while leads are unavailable What s it like to be a part of NeuraFlash Remote In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and dont mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airportWe know that a perfect 9-5 isn t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don t forget to slow down and celebrate the big things and the small things together