793 Ivr Jobs - Page 8

Genesys Cloud expert to design, implement, and support our contact center solutions. Configuration IVR, call flows, and system integrations to optimize customer experience. Strong troubleshooting and communication skills are essential.

Creation of functional requirements based on business/client/end user needs Experience in technical writing Experience working on large/complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Automation testing using Cyara or similar tools Smoke testing, System integration testing, regression testing Creation of Visio call flows, both detailed and high level based off User interface documentation

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

As an experienced API Developer, your role will involve: - Designing, developing, and maintaining RESTful and/or GraphQL APIs. - Integrating Social Media APIs in real-time. - Implementing SMS Gateway integration, IVR, and Bulk SMS API integrations. - Integrating APIs with front-end and third-party services. - Optimizing and enhancing API performance and security. - Writing clean, scalable, and well-documented code. - Collaborating with cross-functional teams (Frontend, Mobile, QA, Product) for seamless integration. - Debugging, troubleshooting, and resolving production issues. - Keeping updated with emerging API frameworks, technologies, and best practices. - Working independently. At Tity G...

As a Product Manager, you will shape the strategic framework for our Core ACS (Cards Authentication) Platform. You will have the opportunity to collaborate with cross-functional stakeholders across diverse geographies worldwide. Your focus will be on enhancing North Star metrics and ensuring compliance with the latest industry regulations.. Responsibilities: You will be directing the course of the Product you'define and are responsible for every element of the product (Market knowledge, features, flow, UI/UX and everything else there is to it) You need to think both strategy and tactical You need to stay on top of industry trends and direction Ensure leading edge in product definition, and o...

Lead a team of technical support representatives, oversee customer support operations, and drive improvements using tools and automation. Handle escalated queries via calls and emails, ensuring exceptional customer experience. requirements: . Manage and mentor a team of technical support representatives. Identify tools and AI technologies to improve and automate support (Chatbot, IVR, Email Ticketing). Handle customer inquiries through calls and emails using Freshdesk. Deep understanding of company products, services, and systems. Collaborate with cross-functional teams for complex issue resolution. Continuously improve support processes for efficiency and satisfaction. Stay updated on indus...

5+ years of experience in IVR development with strong knowledge of Cisco CVP , UCCE , Call Studio . Proficient in Java (including multithreading, beans, REST APIs). Experience with ICM scripting , ICM configuration , and CTI integration. Working knowledge of Nuance NMS , ASR , and TTS . Experience in deploying and troubleshooting IVR applications in enterprise-scale environments. Solid understanding of telecom protocols, call control, and DTMF-based interactions. Hands-on with Web Services , XML/JSON parsing , and backend integration. Familiarity with tools such as MAT , and exposure to AI/NLP tools (Dialogflow) is a plus. Strong communication and client-facing skills. Capable of leading a s...

Immediate Hiring at Corro Health We are looking for experienced and certified medical coding professionals to join our team immediately! Open Positions: Emergency Department (ED) Facility, General surgery, Ortho surgery - Noida location Oncology, Cardiology, General surgery - Chennai location IVR - Across Pan India Job Details: Location: Chennai, Hyderabad, Bangalore, Noida Mode: Work from Office Joiners: Immediate Joiner - 60 days' Notice acceptable Certification: AAPC / AAHIMA Mandatory Salary: Best in industry! Candidates must have a minimum of 1 year of hands-on coding experience. A valid certification is mandatory. Why Join Us? Competitive pay Great work culture Fast onboarding Opportun...

Role Title - AM CAll center Location - Mumbai Role Type: Contract About the Role - Team managerial Responsibilities: Team Management - 1) Supervise and manage team of CS execs for Inbound and email process 2) Monitor daily KPIs ( AHT, abandon, CSAT, Quality and SLA) 3) Conduct training and coaching to team 4) monitoring rostering, attritions and shrinkages CS operations - 1)Ensure promt handling and resolutions of customer querie/ request and complaints 2) Handle customer escalations Process and Quality improvement - 1) identify gaps in service delivery and implement corrective actions 2) Colloborate with Quality and training teams to ensure adherence to quality 4) Drive process improvements...

Job Description: 1. Review the medical records and assign appropriate ICD-10-CM and CPT codes. 2. Abide by the standards of Ethical coding as set by AAPC and adhere to official coding guidelines. 3. Responsible for production and delivery of quality services within the agreed turnaround time. Maintain coding accuracy of 98% or higher. 4. Maintaining PHI confidentiality and information security 5. Understand the client requirements and specifications of the project and code the charts accordingly. Eligibility Criteria: Graduate from B. Pharmacy/ M. Pharmacy / life science background Any relevant Certification Good command and effective knowledge about Human anatomy, Physiology, Medical Termin...

As a CTI Administrator at our company, you will be responsible for working with CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE. Your key responsibilities will include: - Familiarity with implementation of IP Telephony and Dialer applications - Knowledge of building Campaigns, Queues, Call Control Scrips, and IVR into the Dialer system - Designing, developing, and maintaining CTI solutions - Integrating various CTI solutions to the contact Centre architecture - Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega - Developing and enhancing Call Control Scripts - Administrati...

Overview Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience. Responsibilities Design and develop main and sub-contact flows in Amazon Connect. Configure call routing logic, contact attributes, queues, and hours of operation. Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls. Incorporate GDPR-compliant call recording and tagging. Troubleshoot and optimize call flow performance. Collaborate with Lex developers for LEX Bot NLP integration. Requirements Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder. Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic. Advanc...

Role & responsibilities : Experience: Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and capabilities. This encompasses familiarity with the platform's digital routing, reporting, and administration features, as well as its integration capabilities with other systems. A deep understanding of how PureEngage handles interactions across different channels is essential. This includes voice, email, workitem, and other digital channels. Knowledge should extend to configuration and customization options within PureEngage to tailor the platform to specific business nee...

Dear Coder's Greetings from Qway Technologies Hiring for Medical Coder's Required Speciality: IVR Coding. Experience Required: 2 to 6 years. Location: Guindy, Chennai. Salary: As per norms. Notice Period: 15 days max. Interview mode: Direct Walkin If you interested, please share your updated resume through mail or whatsapp. Mail id: sreejithgs@qwayhealthcare.com Whatsapp Number - 7397746781 Contact Person - Sreejith HR Regards, HR Team. Qway Technologies.

Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partners goals for the Technology / Domain / Project and deliver goals as per agreed schedules specifications. Provide technical inputs to assist TL / APM to create project Plans schedules, effort estimates, requirement gathering analysis, risk analysis. Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence. Understand analyses changes in technology process across the Group / regions that would impact development support of builds tools. Buddy/mentor for a new recruit / TSE and SE in technical areas Ensure the projec...

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Surgery / Coders @ Vepery Location !!! JOB DETAILS : Experience : 1+ Years of experience in Surgery Coding / Anesthesia Coding Notice : Immediate Work Mode : Office Location : Vepery COMPETENCIES / SKILL SET : *Minimum 1+ years of Surgery coding / Anesthesia experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology Interested can...

Job Title: Dealer Sales Manager Locations:- Nashik, Meerut, Bhopal Role Overview: As a Dealer Sales Manager, you will be responsible for driving sales, expanding the dealership network, and managing relationships with car and bike dealerships in your assigned region. This involves generating new business, managing leads, and ensuring customer satisfaction. Key Responsibilities: New Dealer Acquisitions: Onboard new car and bike dealerships in your assigned territories. Lead Management: Manage and follow up on leads, coordinate test drives, and confirm bookings. Business Development: Generate revenue from dealerships and OEMs by selling digital services and media products. Revenue Collection: ...

Job Title: Dealer Sales Manager Location:- Bangalore Role Overview: As a Dealer Sales Manager, you will be responsible for driving sales, expanding the dealership network, and managing relationships with car and bike dealerships in your assigned region. This involves generating new business, managing leads, and ensuring customer satisfaction. Key Responsibilities: New Dealer Acquisitions: Onboard new car and bike dealerships in your assigned territories. Lead Management: Manage and follow up on leads, coordinate test drives, and confirm bookings. Business Development: Generate revenue from dealerships and OEMs by selling digital services and media products. Revenue Collection: Ensure timely ...

As a Project Manager or Delivery Manager specializing in call center technologies and customer interaction solutions, your role will involve overseeing end-to-end delivery of call center solution projects. Your key responsibilities will include: - Leading and managing the full project lifecycle of call center solution implementations, such as IVR, CTI, ACD, CRM integration, etc. - Serving as the primary point of contact for clients throughout the project execution phase. - Defining project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinating internal resources and third parties/vendors to ensure seamless project execution. - Tracking project progress, managin...

Role & responsibilities Genesys Cloud Skill is Mandatory Only Hyderabad & Chennai Locations and preferred who are willing to relocate. 5-days Office Need to work in Vault / ODC environment 7pm - 4am will be the shift timings. Min 3+ Yrs to 14 Yrs profile is fine. Preferred Immediate to 30-days Notice candidates. Preferred candidate profile Genesys Platform Mandatory support L2/L3/Troubleshoot Network / lan/vpn calling/IVR Integration

About the team This team focusing on development and customization of IVR applications for Financial Institutions and Banks What you will be doing Plans and coordinates all aspects of technical projects from initiation through delivery. Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed. Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. In...

Proven experience leading regional or global programs across multiple geographies (EMEA, LATAM, APAC, Canada). Strong ability to align regional initiatives with overarching corporate strategies. Demonstrated success in managing cross-functional teams and driving accountability across regions. Skilled in facilitating meaningful dialogue across cultures and geographies. Excellent interpersonal and communication skills, with the ability to influence and collaborate with senior leaders, employee groups, and external partners. Experience in promoting employee engagement through storytelling, creative initiatives, and community-building efforts. Familiarity with inclusive hiring practices and coll...

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

We are seeking a Customer Experience Management (CXM) Consultant with expertise in Sprinklr Unified CXM solutions to drive strategic transformation initiatives and support contact center modernization . This role requires deep knowledge of customer service operations, omnichannel self-service, and IVR orchestration , along with experience in partner support, RFPs, and solution consulting . Key Responsibilities: Market & Business Strategy Analyze market trends and customer challenges to create business cases and strategic transformation roadmaps . Identify CX gaps and recommend data-driven improvements for customer service operations. Required Skills & Expertise: Experience in Customer Servic...

Job Title: AI Consultant (External) Location: Remote Employment Type: External/Freelancing Experience: 5+ Years Linkedin page: https://www.linkedin.com/company/datanetiix/ Website: https://www.datanetiix.com/ Candidates can share your resume to: kishore@datanetiix.com We are seeking an experienced AI Consultant to lead the design, development, and deployment of a robust AI Telephonic Conversational system . This role involves strategic planning, vendor evaluation, AI workflow design, and end-to-end implementation of a conversational AI Assess business and technical requirements for AI-driven Hotel Industry for US Based. Candidate should Design a scalable voice AI architecture Candidate shoul...