1056 Ivr Jobs - Page 8

Google Dialogflow - Developer / Senior Developer Description - External Job Description for Google Dialogflow Experience:- 3 Year to 8 Years Location:- PAN India Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services i...

As an AI and Python Engineer at our company, you will play a crucial role in designing, developing, and deploying innovative phone integration solutions for our Agentic AI platform in the health insurance sector. Your responsibilities will include building intelligent agents on an IVR system to streamline member interactions, automate workflows, and enhance overall member experience. To excel in this role, you should possess deep expertise in agentic AI, robust software engineering skills, and a solid understanding of healthcare data standards. Key Responsibilities: - **Design and Development**: Architect and build agentic AI systems and workflows using Python and frameworks like LangChain, ...

As a Genesys Cloud Implementation Lead, your role involves overseeing end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. You will conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. Your responsibilities include designing, developing, and optimizing sophisticated IVR and Call Flow designs to enhance customer experience and operational efficiency. Additionally, you will act as the primary technical liaison between the client's stakeholders and the internal delivery team, translating complex technical features of the Genesys Cloud platform into clear, compelling business solutions an...

As a Lead BizOps at our company, you will be responsible for project management with a strong emphasis on technical proficiency in Linux, MySQL, SIP, Networking, MSC, and SMSC. Your expertise in using tools like Jira and other project management software will be essential for success in this role. Additionally, you must have a solid understanding of Value-Added Services (VAS) business operations and prior experience in team leadership. **Key Responsibilities:** - Manage the team's daily operations, ensuring timely and accurate resolution of customer issues in alignment with company SLAs. - Act as a primary point of escalation for critical issues, providing strategic input and directing the t...

J0B PROFILE: SOFTWARE ENGINEER(Expertise in C/Perl/Python for Software Dialer development) EXPERIENCE: 2-5 YEARS Location: Gurgaon Salary: As per the Industry Standards We are looking for a software Engineer who will be responsible for working on Dialer products that are currently being developed in our company. You will also be working closely with clients and cross functional department to communicate projects status. JOB DESCRIPTION • Responsible for Designing, Development, Customization on existing Dialer product as per specific requirements. • Core Programming Language: Languages can evolve programming languages include C, C ++, Python, Perl, Shell, Good knowledge of linux. • Hands-on e...

J0B PROFILE: SOFTWARE ENGINEER(Expertise in C/Perl/Python for Software Dialer development) EXPERIENCE: 2-5 YEARS Location: Gurgaon Salary: As per the Industry Standards We are looking for a software Engineer who will be responsible for working on Dialer products that are currently being developed in our company. You will also be working closely with clients and cross functional department to communicate projects status. JOB DESCRIPTION • Responsible for Designing, Development, Customization on existing Dialer product as per specific requirements. • Core Programming Language: Languages can evolve programming languages include C, C ++, Python, Perl, Shell, Good knowledge of linux. • Hands-on e...

Looking for Sugery (QA/TL/SME) candidates, IVR and Radiation Oncology coderlevel candidates, IPDRG QA candidate. Intrested candiadte drop ur resume to 9952763165.

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI a...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Respons...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address ch...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address ch...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on e...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques D...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Design end-to-end solutions for Order to Cash (O2C) processes in a contact center environment. Architect integrations between Salesforce Service Cloud, SAP S/4HANA, SAP CPI, EDI platforms, and ESKER. Define and implement API strategies (REST/SOAP) and middleware solutions for real-time data exchange. Troubleshoot and resolve system integration issues; support operational stability. Develop and maintain integration standards, documentation, and best practices. Collaborate with software vendors to optimize integration capabilities. Stay current with emerging integration technologies and contribute to strategic planning. Implement audit, logging, and monitoring solutions for integration systems...

# 02 to 04 yrs Exp. in handling US Healthcare Medical Billing # Responsible for authorization, verification rejections & making required corrections to claims. # Calling the insurance carrier # Documenting the actions taken in claims billing Required Candidate profile *Qualification : HSC / 12th / Under Graduates / Any Graduates. *Good exposure to the US Healthcare Industry & Knowledge of various reports on Denial management, Global action etc.

# 02 to 04 yrs Exp. in handling US Healthcare of Hospital Billing # Responsible for authorization, verification rejections & making required corrections to claims. # Calling the insurance carrier # Documenting the actions taken in claims billing Required Candidate profile *02 to 04 Years experience in US Health care Hospital billing *Good exposure to US Healthcare Industry & various reports on Denial management, Global action etc. *Handling billing related queries

Role: Performance Tester IVRS Software Overview A Performance Tester for an IVRS (Interactive Voice Response System) evaluates the system’s speed, stability, scalability, and responsiveness under varying loads. The goal is to ensure the IVRS application can handle real-world call volumes efficiently without failures or delays. Key Responsibilities Requirement Analysis Understand IVRS architecture, call flows, CTI (Computer Telephony Integration), and backend APIs. Identify performance KPIs such as response time, concurrent calls, transaction throughput, and latency. Test Planning Design test strategy for load, stress, spike, endurance, and scalability tests. Define SLAs (Service Level Agreem...

Role: Performance Tester IVRS Software Overview A Performance Tester for an IVRS (Interactive Voice Response System) evaluates the system’s speed, stability, scalability, and responsiveness under varying loads. The goal is to ensure the IVRS application can handle real-world call volumes efficiently without failures or delays. Key Responsibilities Requirement Analysis Understand IVRS architecture, call flows, CTI (Computer Telephony Integration), and backend APIs. Identify performance KPIs such as response time, concurrent calls, transaction throughput, and latency. Test Planning Design test strategy for load, stress, spike, endurance, and scalability tests. Define SLAs (Service Level Agreem...

Job Title: Central Helpdesk Executive- IVR/ Emails/ Walk-ins Role Purpose: To act as the first point of contact for all customer queries, ensuring every interaction (IVR, email, walk-in) is logged, acknowledged, and routed through the centralized CRM system (4QT). This role is critical in building trust with customers and ensuring compliance with defined SLAs and TATs. RESPONSIBILITIES Attend customer calls via IVR; respond to first-level queries and escalate where required. Acknowledge all customer emails within SLA timelines using pre-approved templates. Manage HO walk-in customers, record interactions, and ensure resolution is tracked. Enter all interactions (calls, emails, walk-ins) in 4...

So, what’s the role all about? This AI Business Consultant position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE...

An IPDRG (Inpatient Diagnosis Related Group) Coder job description for a healthcare posting includes responsibilities like reviewing inpatient medical records to assign accurate ICD-10-CM and ICD-10-PCS codes, assigning and validating DRGs based on coding guidelines, and ensuring compliance with regulations . Required qualifications are typically inpatient coding experience, strong knowledge of IPDRG systems, medical terminology, and anatomy, and preferred certifications such as CCS or CPC. Responsibilities Review and analyze inpatient medical records and documentation. Assign accurate ICD-10-CM and ICD-10-PCS codes for diagnoses and procedures. Assign and validate MS-DRG or APR-DRG based on...

Job Title: IVR Coder / Medical Coder Job Summary Seeking a detail-oriented and experienced IVR Coder to accurately code medical records for interventional radiology procedures. The role involves analyzing provider documentation to assign appropriate diagnosis, procedure, and modifier codes, ensuring compliance with all coding regulations and payer requirements. Key Responsibilities Coding: Accurately code medical records for diagnoses, procedures, and services, including CPT, ICD-10, and modifier codes, based on provider documentation. Compliance: Ensure all coding and billing practices are compliant with government regulations, insurance guidelines, and internal policies. Documentation Revi...

Customer Support (AI Automation Engineer) - AppsForBharat Customer Support (AI Automation Engineer) Bangalore Division, Karnataka, India Apply for this position About the job Job Title: Entrepreneur in Residence (EIR) Customer Support Strategy Location: HSR Layout, Bangalore (Onsite) Role Type: Full-time About AppsForBharat (Sri Mandir App) AppsForBharat, a Series C faith-tech company, builds digital platforms serving the spiritual and devotional needs of hundreds of millions. Our flagship, Sri Mandir , is the world s largest app for Hindu devotees offering access to rituals, teachings, sacred temples, and a connected devotional community. We re on a mission to serve 100M+ users, bringing st...