Technology Architect

 About The Role  

Project Role :Technology Architect

Project Role Description :Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills :Amazon Connect

Good to have skills :AWS Architecture, AWS Lambda Administration, Tech Solution Architecture
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are looking for a highly skilled Senior Contact Center Engineer with extensive experience in designing, implementing, and managing enterprise-scale Amazon Connect solutions. The candidate should bring deep technical expertise in AWS services, integration patterns, and automation to lead complex projects and mentor junior engineers. Roles & Responsibilities:-Lead the architecture, deployment, and optimization of Amazon Connect solutions for enterprise-scale environments.Develop complex Lambda functions (Node.js) for automation, real-time data processing, and third-party system integrations.Architect and implement advanced Amazon Lex conversational IVR systems and intelligent chatbots with NLP/AI integration.Design and secure API Gateway integrations with external CRMs, ticketing systems, and custom applications.Oversee the use of S3 and DynamoDB for large-scale data management, reporting, and storage optimization.Define and enforce IAM governance, security policies, and compliance standards for contact center applications.Drive proactive monitoring, incident analysis, and system optimization using CloudWatch, CloudTrail, and custom dashboards.Collaborate with stakeholders to define technical roadmaps, solution strategies, and business impact assessments.Provide technical leadership and mentorship to engineers and cross-functional teams.Stay updated with the latest AWS innovations and recommend improvements for scalability, reliability, and cost-efficiency.
Additional Information:- The candidate should have minimum 8 years of experience in Amazon Connect.in IT/Cloud, with at least 5 years in contact center technologies.- Proven expertise in Amazon Connect architecture, IVR flows, and workforce integrations.Strong programming and solutioning skills with AWS Lambda (Node.js).- A 15 years full time education is required. Qualification 15 years full time education