Application Developer

 About The Role  

Project Role :Application Developer

Project Role Description :Design, build and configure applications to meet business process and application requirements.
Must have skills :Genesys Cloud CX

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking an experienced Contact Center Engineer with strong hands-on expertise in Amazon Connect and related AWS services. The ideal candidate will design, implement, and support cloud-based contact center solutions, ensuring high availability, scalability, and seamless customer experience.Roles & Responsibilities:Design, configure, and maintain Amazon Connect contact center environments.Build and manage AWS Lambda functions (Node.js/Python) to support contact flows, automation, and integrations.Develop and optimize Amazon Lex-based conversational IVR systems and chatbots for self-service capabilities.Integrate Amazon API Gateway with Lambda and external systems to enable secure communication.Implement and manage AWS storage services (S3, DynamoDB) for call recordings, logs, and customer data.Configure IAM roles, policies, and permissions to enforce security best practices.Monitor and troubleshoot system performance issues using CloudWatch, CloudTrail, and related tools.Document architecture, processes, and operational runbooks for smooth handover and support. Professional & technical skills:Minimum 5 years of experience in IT/Cloud, with at least 3 years in contact center technologies.Strong expertise in Amazon Connect setup, call flows, and routing.Hands-on experience with AWS Lambda (Node.js) development.Practical knowledge of Amazon Lex for IVR/chatbot development.Proficiency with API Gateway integrations.Experience with S3 and DynamoDB for storage and database needs.Strong understanding of IAM roles, policies, and security principles.Familiarity with CloudWatch dashboards/alarms and CloudTrail auditing.Strong troubleshooting and problem-solving skills.Excellent communication and documentation abilities.
Additional Information:- The candidate should have minimum 4 years of experience in Genesys Cloud CX.- A 15 years full time education is required. Qualification 15 years full time education