270 Ivr Jobs - Page 7

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Genesys- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build, and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting Global Network's SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Your experience counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/Composer/Designer. Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy Consulting Global Network S ONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Are a s of Work: Genesys- Solution Consulting, Pre-Sales Implementation | Level: Analyst/Consultant | Location: Gurgaon, Mumbai, Bangalore , Chennai, Pune, Hyderabad | Years of Exp : 2 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build, and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consulting - Global Network s SONG practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation , Connected Commerce and Advanced Customer Engagement . These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations D rive Partner support activities : A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to e xcel at the role : E xperience working with Customer Service O perations : Experience in Contact Center channels , leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. E xperience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing : Experience in Genesys Cloud/Engage suite. In - depth knowledge and know-how of Customer Service Operations : Cross-industry experience , f unctional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator Architect/ Composer / Designer . Proactively identifying customer needs through a technical benefits assessment : C arefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. K nowledge of on-premises , on-cloud, hybrid cloud and cloud economics : This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration application experience : Use Genesys Architect/Composer/ Designer , Genesys Framework Component s ( such as Edge, BYOC, SIP, GAX, GVP, AppFoundry , eServices , GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Read about us. Qualifications Y our experi ence counts! MBA from a tier 1 institute A minimum 2 years of experience working with Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Operations, Cross-industry experience is preferred. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Architect/ Composer / Designer . Experience in leveraging Genesys product solution to automate customer service processes like Interaction Routing, CTI, Reporting etc. Whats in it for you An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy Consulting Global Network : Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, d igital is changing the way organizations engage with their employees, business partners, customers and communities . This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Accenture Global Network Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

The Strategy & Consulting Global Network SONG Practice | Sprinklr Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice: SONG I Areas of Work: Sprinklr- Product Solution Consulting, Pre-Sales, Execution & Implementation | Level: Analyst | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 2- 4 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting- Global Networks SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understand :Ability to work on high-paced and complex projects. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill :Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas: . Plan, design, implementation, configuration of Sprinklr chosen platform with our clients Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities. Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services Integration of Sprinklr unified CXM with enterprise systems Work Experience related to CICD tools. Stay current with intensive training and maintain updated Sprinklr certifications. Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Qualifications Read about us Blogs Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product . Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting Global Network: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/in-en/careers Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Greetings from Omega Healthcare. We are Hiring for Radiology for Chennai, Trichy and Bangalore location. Minimum 1 years experience Required for Radiology Certification is must Should possess good knowledge in medical coding terms and work Process. Should have good knowledge in ICD - 10, CPT, modifiers and Etc. Immediate joiners are preferred. Work from office is must. if interested, kindly contact or send your resume (wts app) and refer your friends with relevant experience to below mentioned number. Contact person : HR Krishnan contact no : 8610893958

Huge openings for Coders and Auditors in Chennai, Hyderabad and Bangalore. Work from Office ( NO OPENING FOR FRESHER or other experience ). Need minimum 1year experience in Medical coding. Details: Radiology Coder - Certified/Non-certified. VERY URGENT (Work from Office - Chennai & Hyderabad location) IVR Coder & Auditor - Certified. VERY URGENT (Only Work from office - Chennai) E and M IP OP Coder & Auditor & SME - Certified. VERY URGENT (Only Work from office - Chennai and Hyderabad location) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home - Chennai, Hyderabad & Bangalore location) Ancillary Coder & Auditor - Certified. VERY URGENT (Only Work from office - Chennai location) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Good salary package. Experience: 1 to 8 years in medical coding. Immediate joiner preferred. Please reach out Rajesh at rajesh.sairam@globalconnectsolution.in or 8667472289 (Whatsapp same as well). Kindly share it to your friends and WhatsApp group or Telegram groups, it may help some one.

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record. Intelligent Customer Operations practice within Capgemini Business Services. Leading a large team of customer interaction operations, you will deploy your team across a variety of engagements supporting new clients with their CX vision and future Contact Centre channel technology. Roles & responsiblities include: Leading large team across the globe for interaction ops voice, chat, email and data Fully responsible for meeting business SLAs Support and drive the digital transformation agenda for clients Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies with client stakeholders Creation of technical and resourcing business cases aligned to client objectives Present at SLT sessions on your existing and prospective new client engagements Design, plan and develop complex business solutions that include digital platform technologies and Intelligent Automation Manage a sales pipeline across the Customer Operations and CX offering Create digitally enabled solutions for prospective clients Collaborate across Capgemini practices to create industry leading solutions that provide clients with clear business outcome commitments Develop a team of CX Consultants, enabling them to spot opportunities for new business with existing and prospective clients Build strong internal and external networks to enable future CX opportunities Consult with internal stakeholders across sector verticals to drive existing and new client engagements Continuously engage with the latest Contact Centre technology and market insights to share across internal and external networks Attend networking events and CX conferences Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes Develop and deliver solutions by responding to client RFI/RFPs where Digital Transformation opportunities are present Secondary Skills Skills /Experience required Business Consulting with Professional Service organization more than 15 years Large-scale BPO transformation and/or Professional Services experience Experience of solutions for Contact Centres and digital channels Ability to create a client proposal utilising various data points available Management of CX Consultants or Process Transformation/Improvement team Experience within commercial modelling and sizing Ability to create Contact Centre/CX solutions that support client objectives Understanding of the latest Technology trends in the Contact Centre and Digital Transformation markets Clear understanding of deflection and automation techniques within the Contact Centre and CX space Development of the relevant CX solutions for implementation e.g. chat bot, conversational AI Cross-sector experience, including Financial Services, Manufacturing, Media & Entertainment, Retail and Technology based companies Experience in handling different kinds of Contact Centre process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality Process Improvement methodologies A passion and desire to improve CX and support clients on their journey Experience improving customer journeys to improve CX outcomes Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bot Working knowledge of contact centers solutions (examples, but not limited to; Zendesk/AWS/Genesys Cloud/Nice)

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, develop, and maintain Sprinklr applications to meet business requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions. Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables. Provide technical support and guidance to end-users and other developers. Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation. Strong understanding of Sprinklr concepts and principles. Experience in developing and maintaining Sprinklr applications. Experience in debugging and troubleshooting Sprinklr applications. Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.). Additional Information: The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr. This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices. About Our Company | Accenture Qualifications Experience: Minimum 2 years of experience is required Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Job Title: Sprinklr Analyst | Strategy & Consulting Global Network SONG Practice Management Level: Analyst Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation Good to have skills: Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service Job Summary : As a Sprinklr Product Solution Consulting Analyst, you will be responsible for designing, building, and configuring Sprinklr applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, develop, and maintain Sprinklr applications to meet business requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions. Perform unit testing and debugging of Sprinklr applications to ensure high-quality deliverables. Provide technical support and guidance to end-users and other developers. Stay updated with the latest advancements in Sprinklr and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must have skills:Proficiency in Sprinklr Product Solution Consulting, Pre-Sales, Execution & Implementation. Strong understanding of Sprinklr concepts and principles. Experience in developing and maintaining Sprinklr applications. Experience in debugging and troubleshooting Sprinklr applications. Experience in working with various interaction channels (IVR, web, email, chat, SMS, social media, etc.). Additional Information: The ideal candidate will possess a strong educational background in engineering or business administration, along with a proven track record of delivering impactful solutions using Sprinklr. This position is based at our Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad offices. About Our Company | Accenture Qualifications Experience: Minimum 2 years of experience is required Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Greetings from AGS Health! Job title- Medical coding: Coder- IPDRG/SDS/Surgery/E&M/Denials/Radiology. Auditor- IPDRG/SDS/Surgery. Certification- CPC/CCS/CIC/COC Location - Chennai RESPONSIBILITIES Handle the day-to-day operations of the Coding Assign diagnosis and procedure codes for the patient charts Ensure 95% quality on production Adherence to the company's Coding Compliance policy/plan internal and External (clients) To improve the performance based on the feedback provided by the reporting manager ACADEMIC AND PROFESSIONAL BACKGROUND Any graduate with good domain knowledge Minimum 1-year experience in the respective speciality JOB LOCATION Chennai TRANSPORT: 1 Way Cab Facility COMPETENCIES, SKILLS AND OTHER REQUISITES Sound analytical skills Logical thinking Attention to detail Adequate domain knowledge Average written and spoken English skills COMPENSATION AND BENEFITS - Competitive remuneration + annual performance based bonus + standard industry benefits. Interested candidate please share your updated resume to sopphiya.anbu@agshealth.com Regards, Sopphiya Anbu AGS Health HR Team

Greetings from AGS Health! Job title- Medical coding: Coder- IPDRG/SDS/Surgery/E&M/Denials/Radiology. Auditor- IPDRG/SDS/Surgery. Certification- CPC/CCS/CIC/COC Location - Chennai RESPONSIBILITIES Handle the day-to-day operations of the Coding Assign diagnosis and procedure codes for the patient charts Ensure 95% quality on production Adherence to the company's Coding Compliance policy/plan internal and External (clients) To improve the performance based on the feedback provided by the reporting manager ACADEMIC AND PROFESSIONAL BACKGROUND Any graduate with good domain knowledge Minimum 1-year experience in the respective speciality JOB LOCATION Chennai TRANSPORT: 1 Way Cab Facility COMPETENCIES, SKILLS AND OTHER REQUISITES Sound analytical skills Logical thinking Attention to detail Adequate domain knowledge Average written and spoken English skills COMPENSATION AND BENEFITS - Competitive remuneration + annual performance based bonus + standard industry benefits. Interested candidate please share your updated resume to Lochana.sudersan@agshealth.com or Whatsapp - 8925901309 Regards, Lochana S AGS Health HR Team

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

Greetings From Annexmed!! We have openings for IVR coders with CIRCC,CPC certification. Interview mode: Virtual Looking for immediate joiners!!! Minimum 3+ years of Medical Coding Experience. Proficient knowledge of medical terminology with excellent Coding skills. IVR Coding. Work From Office. Location: Chennai (Perungudi) Shift : Day Shift Interested candidates can share your resumes or Call to the below mentioned contact number. 8939611811 Hema HR

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Pathology Coders @ Velachery / Vepery Location !!! JOB DETAILS : Experience : 1+ Years of experience in Pathology Notice : Immediate Work Mode : Office Salary : Best in Market RESPONSIBILITIES : *Assign and sequence all codes for services rendered. *Collaborate with the billing department to ensure all bills are satisfied in a timely manner. *Communicate with insurance companies about coding errors and disputes. *Submit statistical data for analysis and research by other departments. *Ensure appropriate coding as per CMS guidelines. *Serves as a resource regarding insurance resolutions and coding questions. *Adhere to the coding guidelines and legal requirements to ensure compliance with federal and state regulations. *Take responsibility in helping and educating the team across coding and billing per requirement. *To maintain Knowledge of current updates in coding and billing principles, including federal regulations & guidelines. COMPETENCIES / SKILL SET : *Minimum 1 years of Pathology *Analytical and problem-solving skills *Good multitasking, time management and organizational skills. *Problem-solving ability *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Optional. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in Pathology. Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for IPDRG - TL / TC@ Velachery Location !!! JOB DETAILS : Experience : 5+ Years of experience in Coding (2+ Years in IPDRG) Should have experience in Team Handling. Notice : Immediate / 15 Days Work Mode : Office (Velachery Location) Salary : Best in Market COMPETENCIES / SKILL SET : 5+ Years of experience in Coding (2+ Years in IPDRG) Should have experience in Team Handling. Team working Organization, time management, prioritizing and the ability to handle a complex, varied workload QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *5+ Years of experience in Coding (2+ Years in IPDRG) Interested candidate contact to 9952075752 - POOJA HR. Regards POOJA HR Global HR Team 99520 75752

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO & Facility Coding Notice : Immediate Work Mode : Office Location : Velachery COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 8925808597- KAYAL HR. Regards Kayal HR Global HR Team 8925808597

We are looking for a Engineers with expertise in Golang (Go),to design, develop, and maintain automated pipelines for cloud-based applications and contact center solutions. The ideal candidates will also be responsible for developing integration modules between different cloud systems such as Salesforce, Microsoft Dynamics, and other enterprise platforms. Responsibilities: Design and develop microservices in Golang as part of MiraBridge Link, a universal event-driven integration platform. Build adapters for external systems (e.g., Salesforce, Microsoft Dynamics, ServiceNow) to enable standardized event triggers and workflow actions. Implement integration with Genesys Cloud APIs for backend data synchronization and real-time workflow orchestration. Develop and manage containerized services using Docker and deploy them on Kubernetes (EKS preferred). Collaborate with the architecture team to define and optimize event-driven messaging patterns using message queues (e.g., Kafka, NATS). Ensure observability through proper logging, monitoring, and alerting with tools like Prometheus, Grafana, and CloudWatch. Work closely with DevOps and integration engineers to deliver scalable, high-availability backend services. 3+ years of experience in Golang (Go). Knowledge of message queues (Kafka, SQS, SNS). Containerization and Orchestration experience with Docker and Kubernetes (EKS preferred). Experience integrating cloud applica

Job Title: Manager I, WFM Job Description . Role and Key responsibilities: a. Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. b. Support/drive transitioning of new clients. c. Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking. d. Manage the WFM Services for the aligned accounts and team for various geographies. e. Proactive Detection, Alerts and Notifications on Gaps. f. Responsible and accountable for defining developing Process Strategy, Tools, Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking) g. Responsible for creative efficient Workforce solutions to resource constraints h. Design and Implement continuous improvement/high impact projects i. Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services j. Facilitate development of WFM employees through effective certifications in WFM University k. Work on creating a pipeline of resources to cater to growth in existing accounts as well as on-boarding new clients. l. Analyze business information to identify process improvements for increasing business efficiency and effectiveness. m. Prepare Analysis of data available and present in a format which is easily comprehensible and have key call outs n. Have strong reporting/MIS skills Key Skills and knowledge: a. Knowledge of Contact Centre methodologies and operational principles b. Excellent communication skills c. Thought leadership, Outcome focused. d. Ability to translate strategy and priorities into work product. e. Understands and applies concepts in the field f. Strong ownership and can-do attitude, dealing with ambiguity g. Knowledge of WFM Tools (NICE WFM/Verint/Aspect). h. Awareness of the Industry trends/ Upcoming technologies which would impact the Contact Center Industry. i. Analytical and Problem-solving ability j. Knowledge of Contact Center Telephony/IVR and routing platforms. k. Experience in SQL, business intelligence and reporting platforms shall be an added advantage. l. Experience in transitioning projects shall be an added advantage. Educational Qualification: Graduation Disclaimer Location: IND Bangalore - MTP Karle 5th, 6th, 7th Floors Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED PRO Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9003239650 / 8925808598 - MALINI HR. Regards MALINI HR Global HR Team 90032 39650

Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments. Retail Banking Retail Banking experience is mandatory. Understanding of the Mobile In app, Push notifications, SMS, Email Understanding of how data is combined from multiple sources into Data warehouse. Understanding of cloud platform - GCP maybe - like PEGA is on GCP in some markets Should have worked and be aware of Agile ways of working, environment, and process. Knowledge of saving and current accounts, personal loans and mortgages. Contact Center Optimization experience IVR, Browser changes under Digital channels. Branch optimization Payments Roles And Responsibility: Current state research, data gathering and analysis. Data analysis and modelling Process analysis and documentation Business requirements gathering from CLIENT stakeholders. Business requirements definition and prioritisation Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution. High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organisation/people design and high-level functional systems design (for example, architecture, use cases) Evaluation of relative costs, benefits and obstacles of potential solutions Traceability of requirements and solution design into subsequent system design activity, through liaison with the CLIENT Software Delivery team in order to confirm technical designs follow the business design. Analysis to support key decisions made by the Project sponsor or steering committee. Align the analysis effort to SAFe methodology Overall: Business requirements gathering Business flow creation and optimization User stories and business requirements documentation Support in UAT Testing Support in operational readiness Support in Release Management Track operational benefits and support in risk management. Change propagation and training support

We are seeking a highly motivated and experienced Voice Response Capabilities Product Owner with a strong background in UX/UI design to join our dynamic team. This role will be pivotal in shaping the future of our interactive voice response (IVR) systems, ensuring a seamless and intuitive customer experience. The ideal candidate will possess a deep understanding of IVR technologies, user-centered design principles, and agile methodologies. You will be responsible for clearly defining the product requirements, prioritizing features, and collaborating with cross-functional teams to deliver exceptional IVR solutions. This team has ownership and accountability for the performance and customer satisfaction of the Voice Response capability across all business lines and markets across Global Servicing Group and other lines of Business. The successful candidate will participate actively in all phases of the development process with engineers, designers, and internal and external technology partners to deliver the right user experience. This individual will also collaborate with partners from all lines of business and Operations leaders to ensure proper operational readiness and change management for new features and enhancements. The person in this role will be responsible for working closely with key stakeholders across the business including Compliance, Risk, Legal, Technology, Operations, Servicing Strategy, Digital Labs, Enterprise Digital & Analytics teams to drive projects that ensure timely and accurate delivery of our initiatives, meeting and satisfying all Governance and Compliance requirements Minimum Qualifications - as PO - Develop and maintain a clear product requirements for our IVR systems, aligned with business objectives and customer needs. - Conduct market research and competitive analysis to identify opportunities for innovation and improvement. - Define and track key performance indicators (KPIs) to measure the success of IVR initiatives. - Product Ownership and Management: - Serve as the primary point of contact for all IVR-related matters, acting as the voice of the customer and the business. - Define and prioritize product backlog items, writing clear and concise user stories and acceptance criteria. - Lead sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Manage the product lifecycle from concept to launch, ensuring timely delivery and high-quality results. - Understand and document IVR flows. - Communicate effectively with stakeholders at all levels, providing regular updates on product progress and performance such as Engineering, Business and Operations to ensure alignment and collaboration. - Gather and incorporate feedback from customers and internal stakeholders to improve the IVR experience. Preferred Qualifications -- UX/UI Design experience - Apply user-centered design principles to create intuitive and efficient IVR flows. - Conduct user research, usability testing, and A/B testing to gather insights and optimize the user experience. - Design wireframes, prototypes, and user interfaces that are accessible and visually appealing. - Collaborate with developers and designers to ensure seamless implementation of UX/UI designs. - Ensure that the voice user interface (VUI) is optimized and efficient. - Minimum 2-3 years of UI and UX design experience strong visual design skills and ability to create design systems for software web applications. - You have a robust toolkit, from quick whiteboarding and hand-sketching, to Sketch, Invision and Adobe Creative Suite, etc. - You are self-motivated and share responsibility for the team s success and progress Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others developmental activities; assisting Project Manager in day to day project execution. Outcomes: Interpret the application feature and component designs to develop the same in accordance with specifications. Code debug test document and communicate product component and feature development stages. Validate results with user representatives integrating and commissions the overall solution. Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts Optimises efficiency cost and quality. Influence and improve customer satisfaction Influence and improve employee engagement within the project teams Set FAST goals for self/team; provide feedback to FAST goals of team members Measures of Outcomes: Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues Percent of voluntary attrition On time completion of mandatory compliance trainings Outputs Expected: Code: Code as per the design Define coding standards templates and checklists Review code - for team and peers Documentation: Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation requirements test cases and results Configure: Define and govern configuration management plan Ensure compliance from the team Test: Review/Create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain relevance: Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client Learn more about the customer domain and identify opportunities to provide value addition to customers Complete relevant domain certifications Manage Project: Support Project Manager with inputs for the projects Manage delivery of modules Manage complex user stories Manage Defects: Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate: Create and provide input for effort and size estimation and plan resources for projects Manage knowledge: Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release: Execute and monitor release process Design: Contribute to creation of design (HLD LLD SAD)/architecture for applications features business components and data models Interface with Customer: Clarify requirements and provide guidance to Development Team Present design options to customers Conduct product demos Work closely with customer architects for finalizing design Manage Team: Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc Ensure team members are upskilled Ensure team is engaged in project Proactively identify attrition risks and work with BSE on retention measures Certifications: Obtain relevant domain and technology certifications Skill Examples: Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort resources required for developing / debugging features / components Perform and evaluate test in the customer or target environments Make quick decisions on technical/project related challenges Manage a team mentor and handle people related issues in team Have the ability to maintain high motivation levels and positive dynamics within the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback for team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers and answer customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks. Build confidence with customers by meeting the deliverables timely with a quality product. Estimate time and effort of resources required for developing / debugging features / components Knowledge Examples: Appropriate software programs / modules Functional & technical designing Programming languages - proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile - Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: Design, develop, and implement Genesys Cloud solutions to meet business requirements. Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. Integrate Genesys Cloud with other systems and platforms as needed. Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. Provide ongoing support and maintenance for existing Genesys Cloud applications. Stay up-to-date with the latest Genesys Cloud features, updates, and best practices. Document technical specifications, configurations, and procedures. Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. Lead and participate in code reviews to maintain high standards of code quality and performance. Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. Participate in disaster recovery planning and testing to ensure business continuity. Conduct regular system audits and implement necessary changes to enhance security and compliance. Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives. Key Skills: Genesys Cloud Architect Realtime & Historical reporting analytics IVRBots, ChatBots, Speech analytics, Workforce Management Experience with CRM integrations such as Salesforce, SAP Agent scripts Good analytical and communication skills

Greetings from Omega Healthcare. We are Hiring Interventional Radiology (IVR) for Chennai location. Minimum 1 years experience Required for IVR Certification is must. Should possess good knowledge in medical coding terms and work Process. Should have good knowledge in ICD - 10, CPT, modifiers and Etc. Immediate joiners are preferred. Work from office is must. if interested, kindly contact or send your resume (wts app) and refer your friends with relevant experience to below mentioned number. contact no : 8610893958

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Description for an IVR PO role along with UX/UI profile Job Summary: We are seeking a highly motivated and experienced Voice Response Capabilities Product Owner with a strong background in UX/UI design to join our dynamic team. This role will be pivotal in shaping the future of our interactive voice response (IVR) systems, ensuring a seamless and intuitive customer experience. The ideal candidate will possess a deep understanding of IVR technologies, user-centered design principles, and agile methodologies. You will be responsible for clearly defining the product requirements, prioritizing features, and collaborating with cross-functional teams to deliver exceptional IVR solutions. This team has ownership and accountability for the performance and customer satisfaction of the Voice Response capability across all business lines and markets across Global Servicing Group and other lines of Business. The successful candidate will participate actively in all phases of the development process with engineers, designers, and internal and external technology partners to deliver the right user experience. This individual will also collaborate with partners from all lines of business and Operations leaders to ensure proper operational readiness and change management for new features and enhancements. The person in this role will be responsible for working closely with key stakeholders across the business including Compliance, Risk, Legal, Technology, Operations, Servicing Strategy, Digital Labs, Enterprise Digital & Analytics teams to drive projects that ensure timely and accurate delivery of our initiatives, meeting and satisfying all Governance and Compliance requirements Minimum Qualifications - as PO - Develop and maintain a clear product requirements for our IVR systems, aligned with business objectives and customer needs. - Conduct market research and competitive analysis to identify opportunities for innovation and improvement. - Define and track key performance indicators (KPIs) to measure the success of IVR initiatives. - Product Ownership and Management: - Serve as the primary point of contact for all IVR-related matters, acting as the voice of the customer and the business. - Define and prioritize product backlog items, writing clear and concise user stories and acceptance criteria. - Lead sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Manage the product lifecycle from concept to launch, ensuring timely delivery and high-quality results. - Understand and document IVR flows. - Communicate effectively with stakeholders at all levels, providing regular updates on product progress and performance such as Engineering, Business and Operations to ensure alignment and collaboration. - Gather and incorporate feedback from customers and internal stakeholders to improve the IVR experience. Preferred Qualifications -- UX/UI Design experience - Apply user-centered design principles to create intuitive and efficient IVR flows. - Conduct user research, usability testing, and A/B testing to gather insights and optimize the user experience. - Design wireframes, prototypes, and user interfaces that are accessible and visually appealing. - Collaborate with developers and designers to ensure seamless implementation of UX/UI designs. - Ensure that the voice user interface (VUI) is optimized and efficient. - Minimum 2-3 years of UI and UX design experience strong visual design skills and ability to create design systems for software web applications. - You have a robust toolkit, from quick whiteboarding and hand-sketching, to Sketch, Invision and Adobe Creative Suite, etc. - You are self-motivated and share responsibility for the team s success and progress Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Senior CRM Developer About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation How is this team contributing to the vision of Providence? Providence is enhancing the patient and caregiver experience by modernizing enterprise services. Clinical Technology Services is expanding its Innovation team to grow and enable the Genesys Cloud platform across all Contact Centers. This team will develop internal capabilities, offer strategic planning, establish best practices, and deliver Genesys engineering solutions. While focusing on Genesys, these roles also offer opportunities to work on other innovation projects like chatbots, NLU, and technology integration. These efforts will drive strategic advantages, cost savings, and essential business functionality, supporting Providences mission to serve the poor and vulnerable. Our Team culture: Work environment, which is collaborative and driven by learning, exploration & experimentation mindset. Empowering & enabling individuals and teams to realize their full potential. Focus on outcomes, solving users pain points & predictable delivery. What you will be responsible for? Develop custom applications and enhancements tailored for the Genesys platform : Should have robust programming skills and experience in developing custom applications that integrate seamlessly with the Genesys platform. This involves understanding the platforms APIs and SDKs, and being able to create solutions that enhance its functionality and meet specific business requirements Develop and enhance conversational bots utilizing Genesys Dialog Engine and Architect for improved user interaction : Should be proficient in using Genesys Dialog Engine and Architect to create and refine conversational bots. This includes designing bot workflows, implementing natural language understanding (NLU) capabilities, and continuously improving the bots based on user feedback and interaction data Create and integrate GenAI-driven bot workflows to enhance customer engagement and operational efficiency : Leveraging GenAI technologies, the engineer should be able to develop intelligent bot workflows that can handle complex interactions and provide personalized responses. This involves integrating AI models that can learn from interactions and optimize the bots performance over time Build configuration and optimization of the Genesys Contact Center to meet evolving business needs : Should have a deep understanding of Genesys Contact Center technologies and be able to configuring and optimizing the system. This includes setting up IVR systems, refining call routing strategies, and ensuring the contact center adapts to changing business requirements Collaborate with stakeholders/ cross-functional teams to identify, prioritize and implement opportunities for system improvements : Should work closely with various stakeholders, including marketing, IT, and customer service teams, to identify areas for improvement. They should prioritize these opportunities and implement solutions that enhance the overall system performance Facilitate seamless integrations between the Genesys Cloud Contact Center and other enterprise systems : Should be skilled in integrating the Genesys Cloud Contact Center with other enterprise systems such as ServiceNow, NexThink, and Microsoft Copilot. Enable disaster recovery and business continuity for the Genesys environment : Should develop and maintain disaster recovery and business continuity plans. This involves ensuring that the Genesys environment is resilient and can quickly recover from disruptions, thereby minimizing downtime and maintaining service quality Who are we looking for? 2-5 years of experience in Genesys platform administration, configuration, and troubleshooting. Strong understanding of Genesys Contact Center technologies, including IVR, routing, reporting, and integration with CRM platforms. Knowledge of contact center best practices and customer service principles. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills for collaborating with internal teams and vendors. Ability to work independently and manage multiple tasks and priorities effectively. Genesys certifications (such as Genesys Certified Professional) is a plus. Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs: