372 Ivr Jobs - Page 7

Req ID: 328765 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Medical Recs Coding & Transc. Sr. Assoc to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials. Maintaining patient confidentiality. Required Skills for this role include: 3+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing. Coding certificaion is Mandatory, should have exposure in Radiology/IVR/E/M & ED 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements. Flexibility to accommodate overtime and work on weekend s basis business requirement. Ability to communicate (oral/written) effectively in English to exchange information with our client

In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials. Maintaining patient confidentiality. Required Skills for this role include: 2 + years of experience working with CPT and ICD-10 coding principles, governmental regulations, protocols and third party requirements regarding medical billing. Coding certificaion is Mandatory, should have exposure in Radiology/IVR coding 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements. Flexibility to accommodate overtime and work on weekend s basis business requirement. Ability to communicate (oral/written) effectively in English to exchange information with our client

Req ID: 328805 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Medical Recs Coding & Transc. Analyst to join our team in Coimbatore, Tamil N du (IN-TN), India (IN). In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials. Maintaining patient confidentiality. Required Skills for this role include: 3+ years of experience working with CPT and ICD-9 coding principles, governmental regulations, protocols and third party requirements regarding medical billing. Coding certificaion is Mandatory, should have exposure in Radiology/IVR/E/M & ED 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements. Flexibility to accommodate overtime and work on weekend s basis business requirement. Ability to communicate (oral/written) effectively in English to exchange information with our client

. Lead generation through cold calls, acquaintances and social media Independently pursue and prospects into customers, account management, retention, cross-sell + upsell Knowledge of UcaaS / CPaaS industry • Develop alliances and partnership Provident fund

Surgery-Ortho, IVR, GI and multispecialty.Demonstrated leadership and management skills, including the ability to lead and motivate a coding audit team. Experience in specialties - Spinal procedures, Implant, GI, musculoskeletal, CABG

We are currently seeking a Project Manager Contact Center for one of our banking clients. Work location: India ( Bangalore, Pune, Hyderabad) Work setting: remote We are looking for a strategic and technically adept Channels Project Manager to lead initiatives within our Digital Banking Transformation program. The role is responsible for delivering Contact Center Automation, AI/ML-driven customer engagement solutions, and digital self-service channels aligned with regulatory requirements and customer experience standards in the banking sector. Key Responsibilities: Lead the end-to-end delivery of digital customer interaction projects across voice, chat, mobile, and online banking platforms. Implement AI/ML-enabled contact center solutions, including virtual assistants, conversational IVRs, and intelligent routing to enhance efficiency and reduce operational cost. Drive digital transformation of contact centers, with a focus on improving First Contact Resolution (FCR), Net Promoter Score (NPS), and cost-to-serve. Collaborate closely with Compliance, Risk, IT Security, and Data Governance teams to ensure all solutions meet regulatory and data protection requirements (e.g., RBI, GDPR, etc.). Manage third-party vendors, fintech partnerships, and platform integrators to ensure timely and quality delivery. Integrate Core Banking Systems (CBS), CRM, and ticketing platforms for unified customer views. Use analytics to track usage, efficiency gains, and customer satisfaction across automated and digital channels. Required Qualifications: Bachelor's degree in Information Technology, Engineering, Business Administration, or related field; MBA or Masters in Digital Transformation or Banking Technology preferred. 510 years of experience in project/program management, with at least 3 years in banking or financial services. Strong background in contact center technologies (Genesys, NICE, Avaya, Cisco, etc.) and AI/ML automation tools. Demonstrated experience in digitizing customer service journeys in a regulated financial environment. Proficiency in Agile/Waterfall project delivery methods, and experience using Jira, MS Project, or similar tools.

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing Exposure to contact center economics through improved channel containment, right channeling methodology etc.

This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development. Expertise in web services integration, including working with SQL databases, relational databases, and RESTful APIs. Experience with Google, Genesys, and related technologies, including GVP, Nuance Mix Tools. Strong understanding of agile development and Scrum best practices. Strong analytical skills for resolving technical issues in complex, distributed environments. Bachelor s degree in a technology-related field or equivalent professional experience. Nice to have: Hands-on experience with Git, Jenkins, Maven, and automated testing methodologies. Experience with Genesys Composer We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* WE ARE HIRING CERTIFIED EXPERIENCED MEDICAL CODERS|| HYDERABAD AND CHENNAI || HR PRATHYUSHA 7702498242 || * * Hyderabad: * Denial Coder - Radiology +IVR Quality Analyst * Chennai: * Radiology Coder * Hyderabad & Chennai: * Denial Coder - IVR + Radiology Denial Coder - Radiology +Oncology Denial Coder - Radiology Experience: 2 to 10 years in above mentioned specialties Notice Period: 0-30 Days Package Up to 9.5 LPA Shift Timings: General shift Work from office Reliving is Not Mandatory * Interested candidates can share your updated resume to * * HR PRATHYUSHA 7702498242 (share resume via WhatsApp ) * * Refer your friend's / Colleagues *

1.5/2 years of relevant experience in Genesys CX Developer, preferably from a contact center background Strong proficiency in Genesys PureEngage platform components Familiarity with telephony protocols and technologies (SIP, TDM, VoIP) Required Candidate profile Proficient in Genesys Composer for IVR development. Experience with Genesys routing strategies, Workspace Desktop Edition (WDE), and other Genesys modules Solution Design Application Development

Testing Salesforce CRM or IVR application and support UAT with good Insurance domain knowledge Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story. Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure) Writing test scenarios/test cases (Functional, System, Integration, and UAT) Preparing Estimates Perform and Support Testing (QA, UAT) Defect Management (Specially QC) Perform and support data setup activities and preparation of test data Working awareness of other MS applications (Word, PowerPoint, Visio, Excel etc.) Good in verbal and written communication Should be able to do client communication

Testing Salesforce CRM or IVR application and support UAT with good Insurance domain knowledge Responsible for execution of the test scenarios and test steps (including positive and negative testing) for each feature and user story. Work with Product Owner to resolve issues and defects Conduct postproduction / smoke testing Monitor and track all testing efforts using Agile principles and tool set (e.g., Azure) Writing test scenarios/test cases (Functional, System, Integration, and UAT) Preparing Estimates Perform and Support Testing (UAT) Defect Management (Specially Azure DevOps) Perform and support data setup activities and preparation of test data Working awareness of other MS applications (Word, PowerPoint, Visio, Excel etc.) Good in verbal and written communication Should be able to do client communication

Application Development Senior Advisor - HIH - Evernorth About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Application Development Senior Advisor Position Overview: This role provides advanced professional input to complex Application Development assignments/projects. They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results. In this role, you can expect to design, code, test and debug within programs. This position may perform systems analysis functions and support and provide direction to more junior professionals. This role has high levels of autonomy, only requiring expert level technical support from others. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Application Development. The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions. This includes technology business direction but also recruiting and mentoring employees and influencing the selection of and relationships with vendor resources to ultimately build and contribute within a world-class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques. Responsibilities: Participates in troubleshooting and problem resolution. Aligns engineering solutions with the Technology strategy and supports the application s requirements. Plans and implements procedures to maximize engineering and operating efficiency for application integration technologies. Takes accountability for the technology assets owned by the team. Provides leadership to the team to achieve the following objectives: Design, configuration, implementation of middleware products and application design / development within the supported technologies and products. Proactive monitoring and management design of supported assets assuring performance, availability, security, and capacity. Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications: Required Skills: Java Developer - 3+ yrs experience in IVR Development, Springboot, Openshift, AWS, Javascript, RestAPI, Microservices, Kafka, Oracle SQL, Jenkins, Orchestrator, Git. Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong influencing/negotiation skills. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 10+ years of experience Proven experience with architecture, design, and development of large-scale enterprise application solutions. College degree (Bachelor) in related technical/business areas or equivalent work experience. Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt. Desired Experience: Healthcare experience, including Disease Management Coaching of team members Bot Development (Voice or chat). Location & Hours of Work: Full-time position, extended/ Split shift (1 PM - 10 PM IST / 3:30 AM - 12:30 PM EST) working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services

Test Anayst with exposure in Test Automation and having the below mentioned skill set: Minimum 2-5 years of relevant work experience, quality automation experience & web and/or mobile testing Good understanding and experience in Agile test automation frameworks and approaches Development Skills- able to code in Python and create developer tests(e.g unit and integration testing of AWS Lambda functions with Boto3 and Pytest) Familiar with AWS environment and AWS service (S3, Lex, Bedrock) Test Automation experience (Tosca) Bonus: Experience with test automation in the IVR (Cyara) Experience with Contact Center Solutions (CCaas) and Amazon Connect Experience with Gen- AI powered chatbot testing Able to Work independently to create reusable test automation patterns Good Communication Experience working in an agile environment (scrum) Experience with Tricentis TOSCA, Selenium automation tool. Experience with Java/Python. Exposure to Performance testing jmeter. Exosure with API, Desktop, web, mobile, DB, Mainframe, and files automation with Tosca Experience on integration with qTest Good to have experience with, Selenium, Cucumber, Appium, JUnit, Good to have exposure of GenAI. Programming experience in Java. Jenkins Git, Scrum, Jira, or other agile tools Knowledge of DevOps, continuous integration and delivery concepts, specifically continuous testing Preferred Experience with BDD, TDD, ATDD Experience in the design and development of code to automate functional and regression tests Understanding of SQA procedures, policies and principles Experience in Agile development Ability to work independently with little or no supervision Excellent written and verbal communication skills Strong research, analytical and problem solving skills Approach tasks with an innovative mind set, positive outlook Knowledge in financial services and insurance industry Work with the QA and Development teams to design and implement effective quality automation strategies Working as part of cross-functional agile teams to deliver product features Champion and advocate automation and quality within the Agile team Contribute to agile testing practices and processes Creation and maintenance of repeatable test ware including: Regression models and automation scripts Training documentation Track QA progress and provide analysis and metrics on the QA Development effort Log and track detailed product defects Provide timely and effective communication to management, relating to quality, resource and project issues & concerns Deliver key quality control documents and activities required in the agile project on web and mobile applications Required qualifications to be successful in this role: College graduate degree from reputed organization Experienced / Knowledge/ Exposure in Testing & Automation Methodologies Good communication skills. Team Player. Good Reasoning and analytical skills Communicates effectively across audiences (reporting managers, peers, business partners) Skills: SQL Python Tosca Automation Specialist Tosca Test Architect .

. Employment Type: Full Time Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: English Java Python .

Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Good to have skills : Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Cloud Computing English Java Python

Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Good to have skills : Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you ll reach your full potential because Your work creates value. You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last. You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world Skills: Cloud Computing English Java Python

Hiring for Medical Coders || Up to 9 LPA || Locations : Hyderabad , Chennai , Noida || Min 1 + yr of exp in below mentioned specialisation's Ed facility - Hyderabad , Chennai (Only Immediate joiners) OBGYN , IVR - Hyderabad Surgery - Hyderabad , Chennai , Noida EM with Surgery - Chennai Denials multi-speciality - Hyderabad , Chennai Only Certified Coders Up to 9 LPA Notice Period : 0-60 Days Relieving letter is mandatory Interested candidates send Your Resume To: Email: lalithahr.axis@gmail.com WhatsApp: HR Lalitha - 8179142981

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:- Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.- Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.- Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya- Integrate with IVR systems and Proficiency in webhook setup and API integration.- Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.- Creation of agents in Agent builder and integrating them into end end to pipeline using python.- Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.- Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities- Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.- Document technical designs, processes, and setup for various integrations.- Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.- Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms, NLP and techniques.- Experience with chatbot, generative AI models, prompt Engineering.- Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education