793 Ivr Jobs - Page 7

Job Title: IVR Developer / IVR Lead (Twilio, M365, Cloud) Location: Pan India Experience: 8+ years (Minimum 3 years in IVR Development & 2+ years in Team Leadership) Employment Type: Full-Time Notice Period: [Immediate / 30 Days] Job Summary: We are looking for an experienced IVR Developer/Lead to design, build, and manage advanced IVR systems across platforms like Twilio and Microsoft 365 . The ideal candidate will have strong technical expertise in IVR development, cloud platforms, scripting languages, and team leadership. Key Responsibilities: Design, develop, and maintain scalable IVR solutions using platforms like Twilio and M365 . Lead and mentor a team of IVR developers, ensuring high...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Hyderabad on October 10 & 11 Experience : 1+ Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Denials/Hedis/Radiology/IVR/Radiation Oncology- Medical Coding Job Location : Hyderabad,Chennai, Bangalore, Salem,Trichy, & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TL AAPC Certification is Must Interview Schedule : October 10 & 11 at 10:00 AM TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Dream Center, Preston Prime Mall, 3rd Floor, Lumbini Avenue, Gachibowli, Hyderabad, Telangana 500081. Important Note : Please mention my name, Vanitha HR as Reference, at the top of your resume. Contact ...

We are seeking a Genesys Developer to design, develop, and implement end-to-end contact center solutions using Genesys Cloud CX. The ideal candidate will have 3+ years of experience in the Genesys platform, including Cloud CX routing development

As a Technical Analyst, you play a crucial role in bridging the gap between client success and product intelligence. Your responsibilities go beyond mere support as you investigate, analyze, and engineer solutions that directly impact customer outcomes and product quality. Your role requires a programmer's mindset, a support engineer's composure, and a hacker's inquisitiveness. - **Technical Investigation & Support:** - Troubleshoot complex technical issues related to telephony (SIP, ACD, IVR), CRM integrations (ServiceNow, Salesforce), and voice AI services. - Analyze distributed logs and event traces to identify patterns, failure points, and performance bottlenecks. - **Problem Solving & R...

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Ensure that all Unified Communications services are delivered to business with the right service levels. Establish processes/procedures around the contact centre telephony. Implement continuous performance measurement of UC to identify, prioritize, initiate and manage services. Coordinates with and enables the IT services operational and support teams to perform pre-defined standard changes after testing it in the environment. Develop and maintain overall Contact Centers worldwide to support the organization s business strategy. Maintain complete documentation of Contact Center. Capacity planning Positional Objectives Owning and managing global UC infrastructure and identifying improvement o...

GREETINGS FROM GEMS CONSULTANCY HIRING FOR MEDICAL CODERS LOCATION:-BANGALORE,CHENNAI,HYDERABAD,SALEM,PUNE,TIRCHY IMMDIATE JOINERS ONLY EXP-1 TO 5 YEARS INTERESTED CANDIDATES CALL ASHA-9603228414 globaledge07@gmail.com

Experience Required: Minimum 1 to 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrati...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address ch...

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Python (Programming Language) Good to have skills : AWS Lambda Administration, Adobe Experience Platform (AEP), Adobe Journey OptimizerMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address ch...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on e...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Respons...

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI a...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and...

About the Job We are changing the way people think about customer service, and we need your help! Were seeking a Trainer to deliver training modules and run classes for our team members. Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. Were looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development. As Training Facilitator, You Will Provide training to new and existing employees Develop and deliver training plans and curriculum to classes of up to 25 people Develop and utilize a variety of creative teaching techniques D...

Hands on experience in Verint Conversational AI / Speakeasy designing, configuring, deploying Strong knowledge of chatbot frameworks and NLP concepts intents, entities, dialog management Familiarity with AI/ML integration Speakeasy Expertise in REST/SOAP API integrations and middleware Good understanding of JSON, XML, Webhooks Experience in enterprise messaging platforms & its integrations WhatsApp, Teams, Webchat, IVR/Contact center Hands on experience on Verint Chatbot development or similar chatbot development with capabilities to design end to end use cases with intent, entities and dialog management with context Strong knowledge of security standards OAuth2.0, SAML, mTLS Experience with...

In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days Following strict coding guidelines within established productivity standards Attending meetings and in-service training to enhance cod...

About this opportunity: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, weve made it our mission to influence the evolution of connected technologies. By joining our Ericsson team, you will be empowered to learn, innovate, and deliver your best shaping the future of mobile communication. This is a place where we celebrate diversity of thought, foster trust, encourage creativity, and place decision-making close to technical expertise. What you will do: Handle customer issues via Customer Service Requests, on-call support, and investigation. Coordinate technical investigations with Development and third-party teams when required. Perform emergency...

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Hyderabad on October 10 & 11 Experience : 1+ Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Denials/Hedis/Radiology/IVR/Radiation Oncology- Medical Coding Job Location : Hyderabad,Chennai, Bangalore, Salem,Trichy, & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TL AAPC Certification is Must Interview Schedule : October 10 & 11 at 10:00 AM TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Dream Center, Preston Prime Mall, 3rd Floor, Lumbini Avenue, Gachibowli, Hyderabad, Telangana 500081. Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact I...

Greetings from GEMS Consultancy Hiring for Medical coder Experience: 1- 5 yr Location : Bangalore Hyderabad Tamilnadu Pune Immediate Joiners only Interested candidates can share their resume Pavithra B 7019144304 gemsconsultancy01@gmail.com

As a highly skilled and motivated CCaaS Manager, you will be joining the Contact Centre Digital Technology team to lead the solution design, architecture, and implementation of end-to-end CCaaS solutions within the contact center operations. Your primary responsibility will be to ensure seamless integration and optimization of processes to enhance customer experience and operational efficiency. Your key responsibilities will include: - Creation and understanding of tech solution design, solution architecture, hardware and software requirements, functional requirements, and managing the tech project cycle including UAT and Go-live phase. - Collaborating closely with technology, products, subj...

Omega Healthcare is hiring Radiology, Interventional Radiology and Multispecialty Denial coders!! Job Role Description Overview: * Experience : Minimum 1 year of experience of coding in mentioned specialties is required. * Position: Coder/Senior Coder * Work Location : Chennai * Qualification : Only Life Science graduates can apply * Work Mode : Work from Office only * Notice period: 0-15 days * Certification: For Radiology and IVR - Certification is not mandatory . For Multispecialty Denials - Certification is must. Responsibility Areas: Coding or auditing charts, based on requirements Updating/Clearing the production/pending reports To work closely with the team leader. To review emails fo...

What Youll Do? Craft engaging promotional edits for web series, short-form content, trailers, teasers, and branded content that captivate and convert. Work closely with promo writers, directors, motion graphic designers, and marketing teams to shape cohesive promo content. Ensure visual identity, tone, and messaging align with the creative vision and platform expectations. Select the right music, sound effects, and transitions to elevate storytelling and emotional impact. Take feedback constructively and deliver multiple versions quickly with refinements based on performance. Who You Are ? Degree or diploma in Film Editing, Mass Communication, Multimedia, or related fields. Proficient in too...

As an Operational Support Analyst I at Capgemini, you will be responsible for providing Incident Management Support (L1) by triaging issues and offering ServiceNow Ticket Support. You will conduct research and analytics to support various initiatives and listen to IVR calls to provide proactive recommendations for tuning and improvement. Additionally, you will be involved in maintaining documentation, UAT Testing, Production Validation Support, monitoring KPIs, and participating in Inspect & Adapt. You will also own test data acquisition requests and troubleshooting, showcasing your skills and ability to interact with diverse stakeholders. Qualifications Required: - Total Work Experience: Mi...

Job Title: Lead Engineer IVR Systems (CES Team) Department: Customer Experience & Support (CES) Experience Required: 8+ Years (3+ years in IVR Development, 2+ years in Team Leadership) Role Overview We are looking for a Lead IVR Software Engineer to join the CES team. The role involves architecting, developing, and maintaining scalable IVR systems that enhance customer engagement and operational efficiency. The ideal candidate will have strong expertise in Twilio IVR , backend integration, and team leadership, driving innovation and reliability across CES operations Key Responsibilities Lead end-to-end SDLC for IVR applications. Design & develop IVR solutions using Twilio (mandatory) ; M365 ...