Genesys Cloud IVR Developer

You are seeking a skilled Genesys Cloud IVR Developer to design, develop, and implement interactive voice response (IVR) applications on the Genesys Cloud platform. You will play a key role in enhancing customer experience by delivering efficient and scalable IVR solutions. This position requires hands-on expertise in developing call flows, managing integrations, and optimizing customer interactions. Responsibilities: Design, develop, and implement Genesys Cloud IVR solutions using Architect for inbound, outbound, surveys, and conversational flows. Configure and script Genesys Cloud functionalities including call routing, security, and workflows. Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical designs. Optimize IVR applications to enhance performance, usability, and customer experience. Develop and maintain comprehensive documentation for IVR architecture, designs, and configurations. Troubleshoot and resolve issues related to Genesys Cloud IVR applications and provide production support. Implement best practices for code quality, performance optimization, and security compliance. Participate in Agile or Waterfall development methodologies to deliver high-quality solutions within deadlines. Stay updated on industry trends and emerging technologies to drive innovation in IVR solutions. Mandatory Skills: 5+ years of experience in contact center technology development. 3+ years of hands-on experience with Genesys Cloud scripting, configuration, and functionalities. Strong expertise in designing and developing IVR applications using Genesys Cloud Architect across all functionalities (inbound, outbound, surveys, call routing, NLU voice/chatbots, etc.). Proficiency in Agile or Waterfall methodologies for software development. Experience with Genesys dialer design and development. Good to Have Skills: Experience with RESTful APIs and integrating Genesys Cloud with third-party systems. Knowledge of cloud-based architectures and microservices. Certification in Genesys Cloud or related technologies. Understanding of call analytics and reporting. Soft Skills: Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a team environment. Attention to detail and a customer-centric approach. Adaptability and eagerness to learn emerging technologies. Experience Range: 4 to 9 years Hiring Locations: Chennai, Trivandrum, Kochi Skills: Healthcare, Cloud, Genesys, IVR About UST: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people, and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their client's organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact, touching billions of lives in the process.,