Posted:1 week ago|
Platform:
Work from Office
Full Time
Shift: UK Shift
Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.
Position Description:.
Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performanceMust have skills : Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DXBot and NLP development using Genesys AI toolsExperience in building Conversational IVR, chatbots, and voicebotsIntegration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM WatsonStrong knowledge of Genesys Architect Flows and call routingHands-on experience with Bot Flows, Intents, Slot Filling, and Training datasetsGood to have skills :Python/JavaScript for custom logic in bot integrationsREST APIs for system integrationsExperience with Google Cloud/AWS for deploying AI servicesKnowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIsExperience with CRM and backend integrations (e.g., Salesforce, ServiceNow)
Skills:
CGI
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