Contact Centre Technology Engineer For Bank of Baroda

GIST Management Solutions

1 - 5 years

3 Lacs

gandhinagar vadodara

Posted:2 months ago| Platform:

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Skills Required

contact center technology operations troubleshooting network problems postgresql linux os linux server tcp technical documentation postgres database acd dialer ivr networking postgresql database administration ip voip troubleshooting sql linux sop sip server management

Work Mode

Work from Office

Job Type

Full Time

Job Description

"Contact Center Technology Engineer"

Job Title:

Experience:

Location:

Salary Range:

Working days:

Job Summary:

Key Responsibilities:

Install, configure, and maintain contact center technology solutions.
Manage and troubleshoot Linux OS-based systems and servers.
Work with PostgreSQL databases for configuration, maintenance, and optimization.
Diagnose and resolve system, network, and application-related issues.
Provide L1/L2 support for contact center solutions.
Collaborate with cross-functional teams to ensure smooth implementation and operations.
Prepare technical documentation, SOPs, and support guides.

Required Skills & Qualifications:

1-2 years of experience in a technical support/engineering role.
Strong knowledge of
Linux OS
(installation, administration, and troubleshooting).
Hands-on experience with
PostgreSQL database
.
Good understanding of
Contact Center Technology
(Voice, IVR, ACD, Dialers, etc.).
Strong troubleshooting and problem-solving skills.
Basic networking knowledge (SIP, VoIP, TCP/IP preferred).
Excellent communication and teamwork skills.
Exposure to open-source contact center platforms

For further assistance contact/whatsapp: 9354909510 or write to sameeksha@gist.org.in

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