Genesys Cloud Lead Developer

Zeiss Pharmaceuticals

5 - 10 years

11 - 16 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

it services sap workforce management ivr social media cloud technical support monitoring crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Having good experience of developing IVR voice/digital flow/bot flows using Genesys Cloud Architect tool.
Having basic understanding of Technical skill in java or python and familiarity with API and Web service.
Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues effectively.
Identifying and resolving user and network issues related to Genesys Cloud CX.
Demonstrating a strong technical understanding of Genesys Cloud CX software, including its architecture and integration with other systems.
Continuous maintenance and support of multiple Genesys Cloud instances, configuring queues, managing user roles, and handling all available contact center features to optimize system performance.
Leveraging your knowledge of the Genesys workforce management tools to support our contact center managers with new WFM implementations.
Good understanding of reporting capabilities, data handling, API s and PowerBi.
Familiarity with CRM systems like SFDC and SAP, as well as ticket handling tools like ITSM.
Providing technical assistance to end users across various channels including voice, email, chat, and social media.

Collaboration and Support:

Collaborating with development teams to implement software updates and resolve technical issues.
Training new users on Genesys Cloud CX software and providing ongoing support.
Monitoring system performance and proactively identifying and addressing potential issues.
Working closely with other IT team members to ensure system stability.
Maintaining up-to-date documentation on Genesys Cloud CX software and related processes

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