ITOM Developer

Job Summary

ITOM Developer

ServiceNow IT Operations Management (ITOM)

Discovery

Service Mapping

Key Responsibilities

• Develop and maintain ServiceNow ITOM solutions with a strong focus on Discovery and Service Mapping.
• Design and implement Discovery patterns, probes, and sensors to capture infrastructure and application data.
• Build and maintain dynamic service maps for critical business services.
• Collaborate with infrastructure and application teams to ensure accurate CI (Configuration Item) relationships.
• Conduct root cause analysis and troubleshoot issues related to CMDB data accuracy and service visibility.
• Support the integration of various infrastructure monitoring and management tools with ServiceNow.
• Create and maintain technical documentation, including process flows, configurations, and training materials.
• Ensure CMDB health and alignment with ITIL best practices.
  

Required Skills And Qualifications

• Minimum of 4 years of experience working with ServiceNow ITOM, specifically Discovery and Service Mapping.
• Strong understanding of CMDB, CI relationships, and IT infrastructure (servers, network devices, cloud services).
• Hands-on experience in creating and customizing patterns, probes, and sensors.
• Familiarity with MID Server configuration and troubleshooting.
• Proficient in JavaScript and ServiceNow scripting.
• Knowledge of network protocols, operating systems, and cloud platforms (e.g., AWS, Azure, GCP).
• Strong analytical, troubleshooting, and communication skills.
• ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory).
  

Preferred Qualifications

• Experience with Event Management, Orchestration, or Cloud Management within ServiceNow.
• ITIL Foundation certification.
• Familiarity with Agile methodologies