ITOM Developer

Job Summary:

Key Responsibilities:

• Develop and maintain ServiceNow ITOM solutions with a strong focus on

  Discovery

  and

  Service Mapping

  .
• Design and implement Discovery patterns, probes, and sensors to capture infrastructure and application data.
• Build and maintain dynamic service maps for critical business services.
• Collaborate with infrastructure and application teams to ensure accurate CI (Configuration Item) relationships.
• Conduct root cause analysis and troubleshoot issues related to CMDB data accuracy and service visibility.
• Support the integration of various infrastructure monitoring and management tools with ServiceNow.
• Create and maintain technical documentation, including process flows, configurations, and training materials.
• Ensure CMDB health and alignment with ITIL best practices.

Required Skills and Qualifications:

• Minimum of

  4 years of experience

  working with

  ServiceNow ITOM

  , specifically

  Discovery

  and

  Service Mapping

  .
• Strong understanding of

  CMDB

  ,

  CI relationships

  , and

  IT infrastructure

  (servers, network devices, cloud services).
• Hands-on experience in creating and customizing

  patterns

  ,

  probes

  , and

  sensors

  .
• Familiarity with

  MID Server

  configuration and troubleshooting.
• Proficient in

  JavaScript

  and ServiceNow scripting.
• Knowledge of

  network protocols

  ,

  operating systems

  , and cloud platforms (e.g., AWS, Azure, GCP).
• Strong analytical, troubleshooting, and communication skills.
• ServiceNow Certified Implementation Specialist - ITOM (preferred but not mandatory).

Preferred Qualifications:

• Experience with

  Event Management

  ,

  Orchestration

  , or

  Cloud Management

  within ServiceNow.
• ITIL Foundation certification.
• Familiarity with Agile methodologies